I'm using MacBook Pro (Retina, 15-inch, Mid 2015) How do i get rid of a redirect virus. I'm Using Google Chrome. It is not DNS, i've checked multiple of times. I have scanned my Mac with Malware bytes multiple of times. It is still coming. I'm very confused. help me!
http://syndication.exoclick.com/splash.php?idzone=1758202&type=8
this is the kind of redirects i get all the time
Edited out by dominic23.
I mistakenly clicked on solved!
EtreCheck version: 2.6.6 (226)
Report generated 12/4/15, 4:24 PM
Runtime 1:33
Download EtreCheck from http://etrecheck.com
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 15-inch, Mid 2015)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro11,5
1 2.5 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 32 - SN = D865281Q0ZAFWLKAS
Video Information: (What does this mean?)
AMD Radeon R9 M370X - VRAM: 2048 MB
Color LCD 2880 x 1800
Intel Iris Pro
System Software: (What does this mean?)
OS X El Capitan 10.11 (15A284) - Time since boot: about 5 hours
Disk Information: (What does this mean?)
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.06 GB (418.38 GB free)
Core Storage: disk0s2 499.42 GB Online
USB Information: (What does this mean?)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Wacom Co.,Ltd. Intuos PTS
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[not loaded] com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]
[not loaded] com.wacom.kext.wacomtablet (6.3.14 - SDK 10.10) [Click for support]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]
Startup Items: (What does this mean?)
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.malwarebytes.MBAMHelperTool.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.moistify.net-preferences.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: (What does this mean?)
[running] com.adobe.Photoshop.48032
[running] com.adobe.acc.AdobeDesktopService.79072.8F6361EF-CF5E-47F0-B990-F0FDB062A7C1
[running] com.adobe.accmac.61152
[running] com.adobe.illustrator.45472
[running] com.apple.xpc.launchd.oneshot.0x10000011.EtreCheck
[running] com.google.Chrome.72352
[running] com.wacom.ConsumerTouchDriver.78432
[running] com.wacom.TabletDriver.80032
[running] com.wacom.WacomTouchDriver.78752
Internet Plug-ins: (What does this mean?)
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
Default Browser: Version: 601 - SDK 10.11
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version
Safari Extensions: (What does this mean?)
AllMyTube
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Java [Click for support]
WacomTablet [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
14% Google Chrome Helper(10)
11% Google Chrome
7% WindowServer
4% kernel_task
3% hidd
Top Processes by Memory: (What does this mean?)
5.06 GB Adobe Photoshop CC 2015
2.45 GB Google Chrome Helper(10)
1.17 GB kernel_task
262 MB Google Chrome
180 MB mdworker(7)
Virtual Memory Information: (What does this mean?)
112 MB Free RAM
16.00 GB Used RAM (3.73 GB Cached)
416 MB Swap Used
Diagnostics Information: (What does this mean?)
Dec 4, 2015, 02:10:47 PM /Library/Logs/DiagnosticReports/moistify_2015-12-04-141047_[redacted].crash
Dec 4, 2015, 02:07:24 PM /Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2015-12-04-140724_[redacted].hang
Dec 4, 2015, 12:25:40 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-04-122540_[redacted].cpu_resource.diag [Click for details]
Dec 4, 2015, 10:52:10 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-04-105210_[redacted].cpu_resource.diag [Click for details]
Dec 4, 2015, 10:35:48 AM Self test - passed
Dec 3, 2015, 01:12:01 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-131201_[redact ed].crash
Dec 3, 2015, 11:47:16 AM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-114716_[redact ed].crash
Dec 3, 2015, 11:31:35 AM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-113135_[redact ed].crash
Dec 3, 2015, 11:13:08 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-03-111308_[redacted].cpu_resource.diag [Click for details]
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open” in the dialog to run it.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.
this is what it says.
EtreCheck version: 2.6.6 (226)
Report generated 12/4/15, 4:32 PM
Runtime 1:28
Download EtreCheck from http://etrecheck.com
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 15-inch, Mid 2015)
[Click for Technical Specifications]
MacBook Pro - model: MacBookPro11,5
1 2.5 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 32 - SN = D865281Q0ZAFWLKAS
Video Information: (What does this mean?)
AMD Radeon R9 M370X - VRAM: 2048 MB
Color LCD 2880 x 1800
Intel Iris Pro
System Software: (What does this mean?)
OS X El Capitan 10.11 (15A284) - Time since boot: about 5 hours
Disk Information: (What does this mean?)
APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.06 GB (418.36 GB free)
Core Storage: disk0s2 499.42 GB Online
USB Information: (What does this mean?)
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Wacom Co.,Ltd. Intuos PTS
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[not loaded] com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]
[not loaded] com.wacom.kext.wacomtablet (6.3.14 - SDK 10.10) [Click for support]
/System/Library/Extensions
[not loaded] com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]
Startup Items: (What does this mean?)
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Startup items are obsolete in OS X Yosemite
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.malwarebytes.MBAMHelperTool.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.moistify.net-preferences.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: (What does this mean?)
[running] com.adobe.Photoshop.48032
[running] com.adobe.acc.AdobeDesktopService.79072.8F6361EF-CF5E-47F0-B990-F0FDB062A7C1
[running] com.adobe.accmac.61152
[running] com.adobe.illustrator.45472
[running] com.etresoft.EtreCheck.110112
[running] com.google.Chrome.72352
[running] com.wacom.ConsumerTouchDriver.78432
[running] com.wacom.TabletDriver.80032
[running] com.wacom.WacomTouchDriver.78752
Internet Plug-ins: (What does this mean?)
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
Default Browser: Version: 601 - SDK 10.11
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version
Safari Extensions: (What does this mean?)
AllMyTube
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Java [Click for support]
WacomTablet [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
35% Google Chrome Helper(10)
13% Google Chrome
7% WindowServer
4% kernel_task
2% fontd
Top Processes by Memory: (What does this mean?)
4.86 GB Adobe Photoshop CC 2015
2.35 GB Google Chrome Helper(10)
1.24 GB kernel_task
262 MB Google Chrome
164 MB mdworker(7)
Virtual Memory Information: (What does this mean?)
179 MB Free RAM
16.00 GB Used RAM (4.04 GB Cached)
388 MB Swap Used
Diagnostics Information: (What does this mean?)
Dec 4, 2015, 02:10:47 PM /Library/Logs/DiagnosticReports/moistify_2015-12-04-141047_[redacted].crash
Dec 4, 2015, 02:07:24 PM /Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2015-12-04-140724_[redacted].hang
Dec 4, 2015, 12:25:40 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-04-122540_[redacted].cpu_resource.diag [Click for details]
Dec 4, 2015, 10:52:10 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-04-105210_[redacted].cpu_resource.diag [Click for details]
Dec 4, 2015, 10:35:48 AM Self test - passed
Dec 3, 2015, 01:12:01 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-131201_[redact ed].crash
Dec 3, 2015, 11:47:16 AM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-114716_[redact ed].crash
Dec 3, 2015, 11:31:35 AM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2015-12-03-113135_[redact ed].crash
Dec 3, 2015, 11:13:08 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2015-12-03-111308_[redacted].cpu_resource.diag [Click for details]
Rid your Mac of Sophos. You do not need it.
Ciao.
I'm very curious about a particular file showing in your Etrecheck report, and would like to see its contents. In the Finder, choose Go to Folder from the Go menu, then paste in the following path:
/Library/LaunchDaemons/com.moistify.net-preferences.plist
Then click the Go button. A folder should open in the Finder, and a file named "com.moistify.net-preferences.plist" should be revealed. Open that file in TextEdit, copy its entire contents and paste into a reply here.
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 4 done at … sec
…
Part 4 of 4 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Process completed" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
______________________________________________________________
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
How do i get rid of a redirect virus. It is not DNS, i've checked multiple of times. I have scanned my Mac with Malware bytes multiple of times. It is still coming. I'm very confused. help me!
