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there was an error downloading this photo from your iCloud photo library

All photos are now blurry with an exclamation mark. When I tap "Edit", it gives an error that says:


Cannot Download Photo

There was an error downloading this photo from your iCloud Photo Library. Please try again later.


I haven't noticed this problem before but I just upgraded to iOS 9.2 few days ago. Perhaps the upgrade screwed things up? Anyone has the same problem? What can I do to fix it?


BTW, the Photo app on my Mac can download the photos from iCloud just fine.


iPhone 5s

iOS 9.2 (13C75)

iPhone 5s, iOS 9.2

Posted on Dec 25, 2015 9:25 PM

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Question marked as Best reply

Posted on Jun 18, 2017 7:48 PM

So, no solution for this? Tons of people seem to have this problem and I've never seen a solution that anybody has said worked for them. All I know is that Apple has put all my photos into low-res **** since I started using iCloud, and I can't get them back. I've reset, logged out and in, etc. Still get "Cannot Download Photo". Seems like this ought to be simple. I take pictures, Apple uploads a copy to the cloud, fuzzes up my local copy, and when I want it back it should just happen. So why doesn't it?

56 replies

Apr 13, 2018 9:20 AM in response to ftftfff

Very frustrating.

It’s 4/2018 and this problem seems to have been plaguing folks for a while.


I’m trying to edit photos in apps or even in the photos app to no avail.

Same situation as posted by others.

It’s a blessing we get the previews and store the original in the cloud. I have too many pictures to store all full res pics on my phone. Thank you for that. But I really need to be able to easily download them to edit as well as upload to slideshow apps (with ease).

May 13, 2018 10:23 AM in response to ftftfff

I’ve had this issue for a while now, this wasn’t happening to all my photos but a few random ones. I tried everything suggested, turning off and on again, clearing up space on iCloud, switching it to download and keep originals but nothing worked and I have finally managed to fix it. I downloaded iCloud for windows and saved all my photos. Then emailed myself the problematic images, saved them to my phone and now I have the full resolution original images and am able to edit them with no problems. Hope this helps someone x

May 17, 2018 11:42 PM in response to ftftfff

I experienced the same problem, I tried all suggestion in this thread but nil result.


then I just figure it out, try downloading photo/video from icloud to iPhone library using wifi connection. When I use my local provider, the error notice came out to download but once I use wifi is no problem.


sorry if my english is not good.


thank you

Dec 27, 2015 8:52 AM in response to ftftfff

Hi ftftfff,


If you are having issues with your iPhone being unable to download photos from your iCloud Photo Library, you may want to try some things to troubleshoot.

First, quit all running applications and test again -

Force an app to close in iOS

Next, I would try restarting the iPhone -

Restart your iPhone, iPad, or iPod touch


Thanks for using Apple Support Communities.

Best to you.

there was an error downloading this photo from your iCloud photo library

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