there was an error downloading this photo from your iCloud photo library

All photos are now blurry with an exclamation mark. When I tap "Edit", it gives an error that says:


Cannot Download Photo

There was an error downloading this photo from your iCloud Photo Library. Please try again later.


I haven't noticed this problem before but I just upgraded to iOS 9.2 few days ago. Perhaps the upgrade screwed things up? Anyone has the same problem? What can I do to fix it?


BTW, the Photo app on my Mac can download the photos from iCloud just fine.


iPhone 5s

iOS 9.2 (13C75)

iPhone 5s, iOS 9.2

Posted on Dec 25, 2015 9:25 PM

Reply
56 replies

Jun 19, 2017 11:17 AM in response to Eric Root

Thanks, that helps for the future. I had switched it off, but the issue was getting all my low-res photos back to high-res on my iPhone. Through persistence, what I've found is that by using the Photos app, not the Camera app, I can get them back from the cloud one by one by trying to edit them. About 90% of the tries I'll get the "Cannot Download Photo" error, but occasionally it will complete. So eventually I may be able to recover all the photos from the iCloud to my iPhone. At which point I'll cance iCloud and never use it again!

Sep 20, 2017 11:06 PM in response to lmc_01821

Hi. Pllllease help me clarify this a little more. I am having the same issue and cannot edit any of my videos i have saved on my icloud. I use my photos app and go to the video and press the little button for editing and it gives me the " cannot download video, there was an error downloading this video from your icloud photo library" what did you do? Did it work?

Jan 12, 2018 12:48 PM in response to ftftfff

This is ridiculous. Apple why don't you solve this???


Lately I have been having a lot of issues with the Photo iCloud storage. Photos don't load or it takes 2-3 tries (yes not 1 or 2 but more tries) to edit pictures, or you get the icloud error message.


My resume you cannot trust this service if you need it for documents it will fail you!

Mar 18, 2018 8:53 AM in response to MidsizeQuill

This has nothing to do with the issue discussed here.


It's similar, but it's not the actual problem.


Because the exclamation point and the blurring and the inability to edit or share with other apps happen without the low battery mode being turned on.


I think that's the problem. It's what I'm having anyway.


I never use Low Battery Mode and I still have the same issue happening.


Can't find a solution, still. Unforetunately.


I shut down iPhoto. Restarted. Turned off all other apps. No luck.


iPhone takes a copy out to iCloud (right when I shoot it) and leaves me with a blury one that I can't edit or share.


Uploading it is the point of me turning on syncing with iCloud. But, there's this issue of not being able to load the recently taken photo that happens almost 70% of the time.


Very frustrating. Help is needed & greatly appreciated.


Thanks

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there was an error downloading this photo from your iCloud photo library

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