there was an error downloading this photo from your iCloud photo library

All photos are now blurry with an exclamation mark. When I tap "Edit", it gives an error that says:


Cannot Download Photo

There was an error downloading this photo from your iCloud Photo Library. Please try again later.


I haven't noticed this problem before but I just upgraded to iOS 9.2 few days ago. Perhaps the upgrade screwed things up? Anyone has the same problem? What can I do to fix it?


BTW, the Photo app on my Mac can download the photos from iCloud just fine.


iPhone 5s

iOS 9.2 (13C75)

iPhone 5s, iOS 9.2

Posted on Dec 25, 2015 9:25 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2017 7:25 PM

Please everyone

Follow this fix

Simply turn off the low power mode and the the exclamation mark at the bottom right of the picture will start turning into a circular ‘’loading’’ symbol and your picture will be accessible in seconds.

Please be connected to wifi or have cellular turned on in your iCloud photo settings to enable the download of the picture after turning off low power mode.

Enjoy!

56 replies

Aug 14, 2017 8:31 PM in response to Raghaddabdo

For folks who are saying your photos disappeared when you signed the device out of iCloud, have you tried going to

iCloud - Sign in

on a desktop with lots of free storage? (My desktop is a Windows machine and it works fine, so I suspect it will work on anything, i.e. you don't need to have a Mac to try this.) You can use the same ID and password as you use to sign in to iCloud on your iPhone/iPad. My photos all show up there.


The reason I'm suggesting this is, I'm wondering if your troubles on the iPhone/iPads is that your storage on those devices may be low? If that's the problem then you can at least reassure yourself that your photos are fine by viewing them on your desktop.


I think the only way photos can actually disappear from iCloud is if you delete them on your device while you are still signed in to iCloud. For example don't delete the photos and then sign out of iCloud. Sign out of iCloud first, and only delete the photos after you have signed out of iCloud.

Jan 26, 2018 9:36 AM in response to Jdstadler

While this does help sometimes with getting some of my most recent photos to download, it doesn't always work, and is less consistent for my older photos.


I took a picture of some whiteboard sketches last week and I need them to work. I've tried accessing them 6 times over the last 3 days, at different battery levels each time, and I have yet to be able to get it to load. Unbelievably frustrating.

Apr 13, 2018 9:20 AM in response to ftftfff

Very frustrating.

It’s 4/2018 and this problem seems to have been plaguing folks for a while.


I’m trying to edit photos in apps or even in the photos app to no avail.

Same situation as posted by others.

It’s a blessing we get the previews and store the original in the cloud. I have too many pictures to store all full res pics on my phone. Thank you for that. But I really need to be able to easily download them to edit as well as upload to slideshow apps (with ease).

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there was an error downloading this photo from your iCloud photo library

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