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iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I purchased my Apple iphone 6 on januray 10th, 2015 in Dubai. i dropped my iphone in february and the top of the iphone(above the screen) got a minute crack. there wasn't any replacement option in India so i had no other option but to use that iphone and when i tried to update the iphone to iOS9.1 in November 2015 i got an error 53. Apple in india said they cant fix it here and i'll have to send it to dubai. I had to wait a month to send it to dubai and finally did. My warranty expires on january 11th, 2016. When given for service in dubai now, they're telling i'll have to pay 1240 aed to get a new phone because my warranty is void if the iphone is broken. BUT the error hasn't occured because i broke my phone(it was working fine for 10 months). I lost all my data because of this error. i don't want apple to fix my screen or anything! i just want them to fix the error 53 so that i can use my phone but they won't! and i haven't given the iphone for service outside yet! so it's still under warranty. please help me. i can't shed all my earning trying to fix a phone where the fault is on apple. PLEASE HELP. THANK YOU.

iPhone 6, iOS 9.0.2

Posted on Dec 31, 2015 2:25 AM

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Question marked as Top-ranking reply

Posted on Dec 31, 2015 2:28 AM

iPhone warranty was never International, it will only be serviced in country of purchased.

You do not have warranty in another country.

245 replies

Feb 7, 2016 12:50 PM in response to ajs42548

ajs42548 wrote:


Sorry but my analogy is a good one. All phones that stop working immediately after an upgrade months after a 3rd party repair means it's the upgrade. You know that Apple put that Error 53 in there otherwise so many people with a 3rd party repair wouldn't get that exact error.

And it doesn't matter if your analogy is any good or not (I say not) because Apple has made their decision. You can argue as much as you want here. It does seem to be amusing TJ. But, it's not going to change anything.

Feb 7, 2016 1:23 PM in response to ajs42548

ajs42548 wrote:


First of all my car analogy is a perfect one. One system has nothing to do with the other.

Secondly, the ID system was not affected by the 3rd party repair. The fact that others had the same Error 53 whenever a 3rd party repair was done to their phone and later exactly after the update happened, shows that it was the update that caused it. If 100 people have a 3rd party repair and all of the phones worked perfectly as before but then get an Error 53 exactly after the upgrade, then guess what, it was the upgrade that was responsible. As a technician you should know that.


If you use a product in a manner that is not intended, then the manufacturer isn't liable. Explain to me how you can use tires in an intended manner that can have an adverse effect on an engine. Answer: there's not.


The Touch ID system was INDIRECTLY affected by the third-party screen replacement, because the Touch ID is indirectly connected. The phone is looking for a proper pairing between the two systems. Because the repair was not done in the correct manner, that pairing fails to work. When the iOS checks for this pairing and it is wrong, then the error occurs.


Starting Point: Device has proper components and proper pairing. Any authentication (such as an iOS update or iTunes restore installing the same iOS version) sees the proper pairing, so the device operates properly.

First Change: One component is replaced improperly. The pairing is no longer proper. No authentication is made at that time. (Side note & personal opinion: There should be more regular checks of proper pairing in the device. If there were, then this error would occur much closer to the point of first change and be more obviously linked to the component change to the average user.) But the device still appears to operate normally.

Second Change: The iOS of the device is updated or reinstalled. At that time, a new authentication request was created. The pairing is not proper, back from First Change, and so the error takes effect.


The iOS update was a catalyst, not a cause.


Starting Point: Automobile driver has a valid drivers license. Any inspection of that license, such as being pulled over by a police officer, results in a positive check, and therefore there is no problem.

First Change: The driver's license expires on January 1, 2016. The license is no longer valid. No inspection is made at that time, because the driver doesn't encounter any situation in which it needs to be inspected. (Side note & personal opinion: There should be a system that update's police officer's vehicle computers to have a database of license plates associated with owners with expired licenses, and an officer should be able to pull over any vehicle that match, so they can inspect the driver's license.) But the driver can still operate the vehicle normally.

Second Change: The driver is pulled over for a minor traffic violation. At that time, the police officer inspects the license. It is not a valid license, back from the First Change, and so the police officer issues a ticket.


The police officer did not create the expired license. He did not decide to make the license invalid. He simply enforced the protocol. He is not the cause of the ticket. He is simply the catalyst.


I understand it's a difficult distinction for some people, especially when people get emotional and refuse to use logic. But the update doesn't cause the error. The update is simply the catalyst that forced the system to check for proper pairing (or authentication), and when that pairing is invalid, the error occurs.


A rock drops on a glass table and cracks it. Gravity is the reason the rock moved toward the glass table. But gravity did not cause the damage. The rock did. The iOS update is the reason that the authentication check occurs. But it is the improper pairing, that was present since the unauthorized service, that caused the error.


This is a hardware issue, not a software issue.

Feb 7, 2016 1:21 PM in response to IdrisSeabright

Meg St._Clair wrote:


ajs42548 wrote:


Sorry but my analogy is a good one. All phones that stop working immediately after an upgrade months after a 3rd party repair means it's the upgrade. You know that Apple put that Error 53 in there otherwise so many people with a 3rd party repair wouldn't get that exact error.

And it doesn't matter if your analogy is any good or not (I say not) because Apple has made their decision. You can argue as much as you want here. It does seem to be amusing TJ. But, it's not going to change anything.


I do tend to exert more effort curing ignorance than I probably should. It has worked in the past, but only with a willing subject.


You can lead a horse to water, but you can't make it drink.

Feb 7, 2016 1:23 PM in response to TJBUSMC1973

TJBUSMC1973 wrote:


Meg St._Clair wrote:


ajs42548 wrote:


Sorry but my analogy is a good one. All phones that stop working immediately after an upgrade months after a 3rd party repair means it's the upgrade. You know that Apple put that Error 53 in there otherwise so many people with a 3rd party repair wouldn't get that exact error.

And it doesn't matter if your analogy is any good or not (I say not) because Apple has made their decision. You can argue as much as you want here. It does seem to be amusing TJ. But, it's not going to change anything.


I do tend to exert more effort curing ignorance than I probably should. It has worked in the past, but only with a willing subject.


You can lead a horse to water, but you can't make it drink.

I'm enjoying your effort. You have a lot of knowledge. Missed having you around.

Feb 7, 2016 1:24 PM in response to IdrisSeabright

Meg St._Clair wrote:


TJBUSMC1973 wrote:


Meg St._Clair wrote:


ajs42548 wrote:


Sorry but my analogy is a good one. All phones that stop working immediately after an upgrade months after a 3rd party repair means it's the upgrade. You know that Apple put that Error 53 in there otherwise so many people with a 3rd party repair wouldn't get that exact error.

And it doesn't matter if your analogy is any good or not (I say not) because Apple has made their decision. You can argue as much as you want here. It does seem to be amusing TJ. But, it's not going to change anything.


I do tend to exert more effort curing ignorance than I probably should. It has worked in the past, but only with a willing subject.


You can lead a horse to water, but you can't make it drink.

I'm enjoying your effort. You have a lot of knowledge. Missed having you around.


It actually helps me professionally because it forces me to come up with layman explanations and analogies to explain to a non-technical VIP how or why something works... or doesn't work they way they think it should.

Feb 7, 2016 1:37 PM in response to IdrisSeabright

I've been browsing all of this back-and-forth and, truthfully, not much of it really matters.


When I purchase a product of sufficient cost that I've got to think about it, I make sure that I know everything about the product itself AND the manufacturer's policies regarding warranty and repair. It is not relevant whether or not I agree with those policies. The only relevance is the impact of those policies on me. If I like the product and I can live with the policies, I purchase the product. Otherwise, I don't purchase the product.


Have I ever been burnt? Of course but, in those cases, I have no one to blame but myself. In fact, several days ago I realized that I had not read the fine print in a dishwasher extended warranty thoroughly and it cost me some money. Shame on me.


Apple's policies are well-known. Prior to the purchase of my iPhone, I knew that the warranty was only one year AND that it did not cover accidental damage AND that any repair by a non-authorized schlock shop would void the warranty AND any repair by a non-authorized schlock shop would cause Apple to refuse any out-of-warranty repairs AND that any damage caused by the schlock shop might not be apparent until some time after the damage took place. I accepted those conditions when I decided to purchase an iPhone.


If push comes to shove, I can give reasons why Apple's policies make sense and, in the long run, actually help the customer. However, none of that is relevant. Again, the only relevance is the impact on me (and, of course, my willingness to accept those policies).

Feb 7, 2016 1:39 PM in response to Philly_Phan

Philly_Phan wrote:


When I purchase a product of sufficient cost that I've got to think about it, I make sure that I know everything about the product itself AND the manufacturer's policies regarding warranty and repair. It is not relevant whether or not I agree with those policies. The only relevance is the impact of those policies on me. If I like the product and I can live with the policies, I purchase the product. Otherwise, I don't purchase the product.

You're one of the more sensible people I know.

Feb 7, 2016 1:41 PM in response to IdrisSeabright

Meg St._Clair wrote:


Philly_Phan wrote:


When I purchase a product of sufficient cost that I've got to think about it, I make sure that I know everything about the product itself AND the manufacturer's policies regarding warranty and repair. It is not relevant whether or not I agree with those policies. The only relevance is the impact of those policies on me. If I like the product and I can live with the policies, I purchase the product. Otherwise, I don't purchase the product.

You're one of the more sensible people I know.

Oh, pshaw. You're embarrassing me!

Feb 7, 2016 2:12 PM in response to Arjunthebuster

I would be surprised if they can clear error 53 without replacing the phone, but give it a try. Pay for the screen replacement. Ask for your original screen back. After the repair, change your old cracked screen back and sell the original. You will get about $100 USD for an original iPhone 6 screen.


Of course this situation is BS, but that is your cheapest way out of this.

Feb 7, 2016 2:28 PM in response to TJBUSMC1973

It IS disabled already. This is why error 53 as a 'security feature' is such bs. The aftermarket home buttons have no fingerprint sensor at all. Even if you switch it for another original iPhone 6 home button the TouchID functions are all greyed out. Everyone walking around for months using a phone with an aftermarket button knows that touch ID is disabled---there's no sensor there at all! There is no argument that the additional step of bricking your phone at update "protects" anyone at all.


<Link Edited by Host>

Feb 7, 2016 2:30 PM in response to mendonipadrehab

mendonipadrehab wrote:


It IS disabled already. This is why error 53 as a 'security feature' is such bs. The aftermarket home buttons have no fingerprint sensor at all. Even if you switch it for another original iPhone 6 home button the TouchID functions are all greyed out. Everyone walking around for months using a phone with an aftermarket button knows that touch ID is disabled---there's no sensor there at all! There is no argument that the additional step of bricking your phone at update "protects" anyone at all.


I blogged about this today.

You are entitled to your opinion, just try using it more wisely.


Cheers


Pete

Feb 7, 2016 2:25 PM in response to TJBUSMC1973

The problem is the failure of reasonable notice that humans can actually use to make informed consent. There is no 'improper installation' here. Replacement home buttons have no fingerprint sensor at all. Touch ID is greyed out and non functional. There is no benefit to completely disabling the phone on the basis of "security protection" Anyone walking around with either a bad fingerprint sensor or a replacement home button already is aware that they have no fingerprint function.


The consequence of a failed update due to error 53 is total loss of the device and data. It is only reasonable that at the time of update a simple click through message asks the user "Are you sure you want to update? If your original fingerprint sensor is not present or able to communicate with the CPU, your phone will fail the update and become unusable."

iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

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