Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I purchased my Apple iphone 6 on januray 10th, 2015 in Dubai. i dropped my iphone in february and the top of the iphone(above the screen) got a minute crack. there wasn't any replacement option in India so i had no other option but to use that iphone and when i tried to update the iphone to iOS9.1 in November 2015 i got an error 53. Apple in india said they cant fix it here and i'll have to send it to dubai. I had to wait a month to send it to dubai and finally did. My warranty expires on january 11th, 2016. When given for service in dubai now, they're telling i'll have to pay 1240 aed to get a new phone because my warranty is void if the iphone is broken. BUT the error hasn't occured because i broke my phone(it was working fine for 10 months). I lost all my data because of this error. i don't want apple to fix my screen or anything! i just want them to fix the error 53 so that i can use my phone but they won't! and i haven't given the iphone for service outside yet! so it's still under warranty. please help me. i can't shed all my earning trying to fix a phone where the fault is on apple. PLEASE HELP. THANK YOU.

iPhone 6, iOS 9.0.2

Posted on Dec 31, 2015 2:25 AM

Reply
Question marked as Best reply

Posted on Dec 31, 2015 2:28 AM

iPhone warranty was never International, it will only be serviced in country of purchased.

You do not have warranty in another country.

245 replies

Feb 7, 2016 10:33 PM in response to roger_m

roger_m wrote:


Actually, I did read before posting. The phone was working fine before being updated, and if there was a way to revert back to an older version of iOS the original poster would have been able to get their phone to work again, without the need to for it to be repaired.

No the phone was not fine before updating. He dropped it and cracked the screen, possibly breaking the touch ID in the process. It was broke from that moment on and was not a complete working phone.

Feb 7, 2016 10:35 PM in response to Arjunthebuster

Arjunthebuster wrote:


Hey, I think it's you Who should read the thread properly! I got the phone in January 2015 alright! I dropped it around february And I guess it was iOS 8 back then and there had been several software updates after that and all of them updated properly! i didn't get any error 53s! Only after the update From iOS 9.0.2 to iOS 9.1 my phone got bricked! Isn't that clear enough to see that the iOS update caused the issue and not the hairline crack from months before???

NO YOU DROPPING YOUR PHONE CAUSED THE ISSUE. WHAT PART OF THAT DO YOU NOT GET. JUST BECAUSE YOU THOUGHT THE PHONE WAS WORKING PROPERLY IT WASN'T AFTER YOU DROPPED IT. IT HAD DAMAGE THAT YOU COULD NOT SEE.

Feb 7, 2016 10:45 PM in response to KC7GNM

KC7GNM wrote:

No the phone was not fine before updating. He dropped it and cracked the screen, possibly breaking the touch ID in the process. It was broke from that moment on and was not a complete working phone.

Maybe it was not a "complete working phone," but it was working, and he was able to use it. If the Touch ID was broken, it did not matter, since he was still able to use his phone until he updated it.

Feb 7, 2016 10:56 PM in response to roger_m

roger_m wrote:


KC7GNM wrote:

No the phone was not fine before updating. He dropped it and cracked the screen, possibly breaking the touch ID in the process. It was broke from that moment on and was not a complete working phone.

Maybe it was not a "complete working phone," but it was working, and he was able to use it. If the Touch ID was broken, it did not matter, since he was still able to use his phone until he updated it.

And again you are not listening or reading correctly. The phone was broken the moment he dropped it. If he had restored the phone to his previous iOS he would have got the same thing. Pointless trying to tell you anything because you keep spouting the same old stuff that most of us here have already disproved.

Feb 8, 2016 12:07 AM in response to roger_m

roger_m wrote:


KC7GNM wrote:

And again you are not listening or reading correctly. The phone was broken the moment he dropped it.

The phone may have been "broken" but it was still working, until the update killed it. Or to put it anotherwy, if he had chosen not tp update his phone, it would proabably still be working now.

Yes but he chose to upgrade a broken phone. A phone he should have had assessed properly straight after the drop. End of story.


Pete

Feb 8, 2016 12:12 AM in response to petermac87

petermac87 wrote:

Yes but he chose to upgrade a broken phone. A phone he should have had assessed properly straight after the drop. End of story.


Pete


He had no need to assess anything, as his phone was still working. To suggest otherwise is just ridiculous, and completely unreasonable.


He did know (and there is no reason he should have known) that updating his phone would destroy his working phone.


End of story.

Feb 8, 2016 12:16 AM in response to roger_m

roger_m wrote:


petermac87 wrote:

Yes but he chose to upgrade a broken phone. A phone he should have had assessed properly straight after the drop. End of story.


Pete


He had no need to assess anything, as his phone was still working. To suggest otherwise is just ridiculous, and completely unreasonable.


He did know (and there is no reason he should have known) that updating his phone would destroy his working phone.


End of story.

Then you stick with your opinion and others can stick by theirs. Pretty useless arguing it here in user to user forums and expecting action, but rant away. Just stay within the Terms Of Use that you agreed to (yes you did) when you joined these forums so you don't get yourself banned.


Cheers


Pete

Feb 8, 2016 12:33 AM in response to roger_m

roger_m wrote:


petermac87 wrote:

Pretty useless arguing it here in user to user forums and expecting action,

I'm not expecting action. However I am totally dumbfounded as to how any of the posters here can see that bricking a working phone is not a serious issue, and Apple should be held accountable.

As I said, you are entitled to your opinion.


Pete

Feb 8, 2016 2:20 AM in response to roger_m

Indeed, imagine putting a ding in your car. An ugly scratch, but you can still drive home. And you can still drive to work and back home every day for the best part of a year. Now it's service time - you drop it into your local dealer to get a routine service, but when you go back later that day to pick it up they won't give it back to you because it's got the 10-month-old ding in the bodywork. So now you're unexpectedly without your car and its contents until you replace all the bodywork with new panels.


Yeah, sounds fair alright.

Feb 8, 2016 2:31 AM in response to KC7GNM

You're also spouting the same old stuff. We all know the phone wasn't 100% working, but it was 99% working and now it's 0% working after an update. It shouldn't be up to Apple to decide whether we want to continue using a phone that might be damaged but still working well enough for our needs. We should be allowed to decide that.


There are plenty of things I own that don't work 100%, but I'm happy with them as they are:


The rear window washer on my car doesn't work (and hasn't done for years) - does that mean I shouldn't be allowed to use my car?

There's a bulb gone in my bathroom - does that mean I shouldn't be allowed to use my bathroom? Or my apartment for that matter?

The battery in my 1st gen MBP isn't working - does that mean I should be denied access to the data on it? And what if I replace it with a 3rd party battery? Should I still be allowed to use it then?

My PC laptop has a crack in the case plastic and a missing key on the keyboard - does that mean I shouldn't be allowed to use it?

iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.