iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

Daedalus2097 wrote:

And what if you didn't want to have your screen repaired because the damage was only minor, and it was otherwise working fine (in this case for 10 months)?

If you didn't have unauthorized service performed on the device, the odds of this happening are much, much lower. Additionally, you'd have the normal out-of-warranty service options available through Apple.

The primary cause of this issue is people that don't want to pay the normal, agreed upon service fee to Apple, and try to save a few bucks by going to an unauthorized, independent repair shop. It's foolish to expect that you'll get proper service from someone that doesn't actually even have legal access to legitimate service parts.

Any of these service parts are either A) Counterfeit B) Salvaged from other units or C) Stolen. None of those three options is a good one, so why would I trust someone that uses them to repair my iPhone?

But it's still possible, which is a worrying position to be in. I agree with having phones repaired using official parts and by competent people, but I never want to be in a situation where a company can decide to brick my phone and deny me access to the data contained on it simply because a non-essential part is defective and the phone is working as intended in every other way. If the fingerprint reader is compromised either by damage or by unauthorised replacement, it should be locked out and security should fall back to the security PIN until the fingerprint reader is replaced properly. Bricking the entire device, regardless of intent, smacks of greed.

It takes iPhones off the table for me as a possible future phone.

The fingerprint reader is not a non-essential part. If the fingerprint reader ceases working it can be due to a failure, but it can also be due to someone attempting to hack the phone by bypassing the fingerprint reader hardware. It's that possibility that Apple is protecting you against. And Apple has no way of knowing which.

As to denying you access to your data, surely you back it up daily (which is automatic with iCloud) or as often as you consider reasonable to avoid loss of critical data, so you always have access to your data, even if your phone is damaged or stolen.

I'm configured for an automatic backup to my computer, which is a more thorough backup than iCloud.

Philly_Phan wrote:

I'm configured for an automatic backup to my computer, which is a more thorough backup than iCloud.

I'm a belt-and-suspenders sort of guy. I have automatic iCloud backup enabled, and I manually back up to iTunes every couple of days. And the iTunes backup (along with the rest of my computer) is in turn backed up to 2 different Time Machine drives alternately hourly, and to a cloud backup service (Livedrive) hourly. All of my backup processes are automatic except for the manual iTunes backup.

Daedalus2097 wrote:

But it's still possible, which is a worrying position to be in. I agree with having phones repaired using official parts and by competent people, but I never want to be in a situation where a company can decide to brick my phone and deny me access to the data contained on it simply because a non-essential part is defective and the phone is working as intended in every other way. If the fingerprint reader is compromised either by damage or by unauthorised replacement, it should be locked out and security should fall back to the security PIN until the fingerprint reader is replaced properly. Bricking the entire device, regardless of intent, smacks of greed.

It takes iPhones off the table for me as a possible future phone.

Sounds like a good idea. If you don't agree to the terms & conditions required for using a particular item, then you shouldn't use that item at all.

I personally prefer the exceptional security of iOS devices, since there has never been a successful remote 'hack' on any iOS device that wasn't jailbroken, and Apple has never had any security breaches for iCloud, for example. As a closed system, it is virtually impenetrable. I'd never personally use an Android devices due to the myriad of security flaws (some people think of them as 'user-facing options that allow customization') and the importance of protecting my personal data.

79% of all malware written to target mobile devices is aimed at Android. Only 0.7% of all malware is written to target iOS. That 100X as much.

The reason for that is these individuals (mostly) know how difficult it is to breach an unmodified iOS device. So the smarter ones don't even bother.

But if being able to use secondary unauthorized or third party service is more important to you than security, by all means. I'm just not interested in having my bank account information provided to someone on the other side of the world.

The Touch ID was still working. If the phone was broken as you say it was, then why were all of the components still working? Hint: if everything works then it's not broken. And don't tell me that the phone was slowly getting worse because it wasn't. And the people who say that Apple shouldn't fix it admitted that Apple did this on purpose. It was stated that it was the act of upgrading the phone not the new OS itself that bricked the phone. Well there you have it it was the act of upgrading that did it, not the cracked screen. BTW, a screen is an output device. The touch ID is an input device. An output device has nothing to do with an input device just like a just as a touch screen monitor has nothing to do with a keyboard. Error 53 came up strictly because of the 3rd party repair and not because of the screen. Gee what a coincidence. The phone was working up to the second the OS was upgraded and didn't work the second the upgrade took place. But the upgrade had nothing to do with the Error 53. I believe even Apple admits that it causes Error 53 when there has been a 3rd party repair no matter how expert the repair.

ajs42548 wrote:

The Touch ID was still working. If the phone was broken as you say it was, then why were all of the components still working? Hint: if everything works then it's not broken.

If you don't know that you have a cancerous tumor until you have a colonoscopy, were you perfectly healthy before the colonoscopy? Did the colonoscopy cause the cancer?

Damage that starts small most certainly can get bigger. It's one of the main reasons behind the "my screen cracked for no reason". There was already a small crack and then due to something in then environment, the crack got bigger.

The cancerous tumor would eventually kill you. A hairline crack in the glass will not keep the phone from working. Now if the colonoscopy kills you then there is a big malpractice suite because you were killed by the colonoscopy, not the tumor.

ajs42548 wrote:

A hairline crack in the glass will not keep the phone from working.

When the hairline crack gets big enough and lets in moisture, it may very well keep the phone from working. It may also cut your fingers.

While you have a point about the moisture, the phone is not air tight anyway so moisture can easily get in anyway so that's a non issue (try dropping a perfect phone in a glass of water and see if moisture got in). Hairline cracks won't cut you and that's not the issue anyway. The issue is the bricking of the phone. The phone stopped working immediately after the upgrade so it wasn't a moisture issue, it was the upgrade that did it. Even the people who are defending Apple for not fixing the phone admit that it was the upgrade that caused Error 53.

ajs42548 wrote:

Even the people who are defending Apple for not fixing the phone admit that it was the upgrade that caused Error 53.

That's correct but you are ignoring the reason.

Cheers

Pete

Actually a Restore would have done it, not just the upgrade.

It doesn't matter what the reason is, the fact is that the upgrade caused Error 53. There is no technical reason why that had to happen. If Apple hadn't put that in whenever an upgrade happened after a 3rd party repair then it wouldn't have happened. In other words, Apple did it to be spiteful.

No, the upgrade didn't do it. The replacement Touch ID did. If iOS 9.2.1 had not been released and you had needed to Restore your iPhone you would have received the same message. Error 53 reports that the there is a security breach between the home button and the logic board of the iPhone and refuses to proceed further due to the security risk. That is the technical reason why it happens. If you replace the ignition switch on your BMW 328 through a 3rd party repair site the same thing will happen, the car will not work.

Call Apple Customer Service and discuss the issue with them.