iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

Belt and suspenders? Heck, you're paranoid!

I follow the example of people who try to prepare for everything. I'm a docent at the Intrepid museum. On board any US Navy ship (and ships of other countries) the ship is controlled from the Bridge. But that's a vulnerable spot. So there are backup controls just under the forward flight deck. Called Con 2 or Alternate Con. But that's vulnerable also, so there's Con 3, which is 6 decks below the flight deck, in the officer's mess. And in a worst case scenario you can control the ship from the engine room, with orders relayed from above.

There's also a switched telephone system aboard. But it requires ships power. So there are point-to-point sound powered phones everywhere; these require no external power, just the energy generated by a quartz crystal when you talk into them, so all they need is for the cable to not be broken. But there are backups for those also, called voice tubes. Pipes that go point to point; you talk into one end, and someone at the other end will hear you.

The irony for me is that I've never had to use a backup, except to transfer a computer's content to a new computer (or a phone's). But I've been backing up regularly for 50 years, on every computer I've ever used (the first backup system was a punch card duplicator).

The only time that I've ever used my backup files is when I'm looking for a file that I deleted last week.

Well, occasionally. Or an earlier version of a file I edited and changed my mind about. Time Machine's feature of keeping versions of files that have changed has saved me a few times. When I had to use Windows I had a similar program from IBM. It was even better; any time you saved a file it immediately made a backup, and kept up to 30 generations. My cloud backup, Livedrive, does the same.

Lawrence Finch wrote:

Or an earlier version of a file I edited and changed my mind about.

Oh yeah, that too.

The important thing is that backups absolutely prevent disk crashes.

If you see an error 53 message in iTunes and “Connect to iTunes” on your iOS device, use the steps in this article to restore and recover your device using iOS 9.2.1 and iTunes on your Mac or PC.

If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen - Apple Support

I guess it was just a mistake Apple made, error 53 fix is coming, wow, 16 pages and may I say it helped with a boring day at work.

How is it a mistake that Apple made?

GB

Because they said it was

Statement from Apple

"

Some customers’ devices are showing ‘Connect to iTunes’ after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory.

Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.

We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.

I Respect Apple for apologizing for the error and making it right, my hat off to them.

Hi - I have just called Apple Care about this. My wife's phone got Error 53 after a repair by a third party.

I was informed by an Apple Care Senior Advisor that since I have had a 3rd party repair, they would not authorise a reimbursement.

I pointed out that Error 53 only came about for those people who had a third party repair - he told me this had impacted others (really - you got Error 53 after an Apple Repair and were advised to buy a new phone since Apple could not fix it?).

My conclusion - Apple have no intention of reimbursing the vast majority of users that have been caught with this problem.

If anyone with a 3rd party repair does get a reimbursement, please share how you managed it.

Colin

mcgillca wrote:

Hi - I have just called Apple Care about this. My wife's phone got Error 53 after a repair by a third party.

That's completely in line with Apple's written policy AND with common sense. Since the 3rd party caused the problem, they alone are responsible for repairing it.

mcgillca wrote:

Hi - I have just called Apple Care about this. My wife's phone got Error 53 after a repair by a third party.

I was informed by an Apple Care Senior Advisor that since I have had a 3rd party repair, they would not authorise a reimbursement. [Sounds perfectly correct, since third-party unauthorized repairs are not covered under Apple's warranty and Apple has no obligation to offer service or support after that.]

I pointed out that Error 53 only came about for those people who had a third party repair - he told me this had impacted others (really - you got Error 53 after an Apple Repair and were advised to buy a new phone since Apple could not fix it?).

[Yes. Apple is not perfect, nor are the Apple-employed humans that perform service on the devices. While it's far more rare, it does happen. Apple repairs/service have a 90-day minimum guarantee, and an Apple authorized repair would not void the option for the discounted OOW swap.]

My conclusion - Apple have no intention of reimbursing the vast majority of users that have been caught with this problem.

[If the 'vast majority of users caught with this problem' used an unauthorized third-party service, then I would agree with that speculation. Let me give you a real world example: I own a few rental properties, and I employ someone to manage them for me, including arranging to service as needed for the residences. If one of my tenants had intentionally damaged the property, then while I would still fix it for health & safety reasons, I would also send them a bill for the cost of the damages, or take it out of their deposit as needed. I'm not liable to provide free maintenance if they did something that violates our agreement. In a similar vein, Apple is not required to provide free service or even the OOW option if the user did not follow the agreement.]

If anyone with a 3rd party repair does get a reimbursement, please share how you managed it.

[Why would Apple reimburse someone the cost of a third-party repair? Apple never took in that money, and the user violated the terms of their warranty. At best, you might ask for the option to still do an OOW swap, but a full reimbursement for money you didn't spend with them? Mcgillca, your neighbor owes me $1500. Why don't you go ahead and settle that debt for him? Does that make any sense whatsoever?]

Colin

[TJBUSMC1973]

Do you still have the phone? If so, then restore it and error 53 will go away and your phone will be fine--except that TouchID will not work. This would have been the outcome if Apple had never put the error 53 check in the update. At the time of repair, your Touch ID was already not functional although your phone worked otherwise. The lack of Touch ID would be something you could complain about to the repair place.

If you traded in your phone at Apple for an OOW swap because you wanted Touch ID, then that beef is with the repair shop. If you would have been happy with the lack of Touch ID but you traded in your phone because it later became a brick due to error 53, then your beef is with Apple.