iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

There is a typo in that sentence, I meant to say non-certified. Can you explain how that sentence shows I work for Apple? Is there something in there that no other reasonably intelligent person can see? And since I was at work earlier today attending a meeting at a law enforcement agency I would say I do not work for Apple. I'll be at the same place in the morning.

There seems to be a fallacious argument here regarding an Error 53:

Arjunthebuster: i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

The OP also stated that you could do a Google search and find multiple entries indicating that Error 53 is specifically a reference to a Touch ID failure (I did that very search, and every entry was by non-Apple entities - you can find anything on the internet to support any theory....)

You said:

Fat_Monkey wrote:

Apple is at fault for bricking his phone. They prompt people to download an update which is designed to send a error for any type of hardware change to the Touch ID.. In essence it's like sending a virus to kill a perfectly good working phone. - Not correct. An Error 53 (along with a multitude of other error codes) indicates a hardware error - not a specific hardware error:

Check for hardware issues

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
3. Make sure that your security software and settings are allowing communication between your device and update servers.
4. If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.

I do not see anywhere where the OP stated that they followed all of the troubleshooting steps above, including the step to restore the device at least 3 times in total, or any indication that any of the troubleshooting steps above were followed.

You said:

For example if you drop your phone and it cuts the Touch ID flex cable. You are at a total loss. Apple won't fix it because you dropped it, you can't get a third party to replace it and you can never update it.

Apple won't fix it (and wouldn't fix it under any circumstances for this type of issue), but they will sell you an out-of-warranty replacement at a substantially lower price that you would pay for a new device. So, since it was dropped (and apparently did not have AppleCare which will replace a device for accidental damage for under $100), one would have to pay the out-of-warranty replacement price. But it still can be replaced, and then subsequently updated....

With AppleCare, it would be under $100 as indicated above:

Where to buy AppleCare+ for your iPad, iPhone, iPod touch, and Apple Watch - Apple Support

http://www.apple.com/shop/product/S4575LL/A/applecare-for-iphone

Hardware errors may or may not manifest themselves immediately, but, because the phone was damaged, there is no way to determine what the ultimate cause of the failure was.

And also not sure where this inference came from:

They prompt people to download an update which is designed to send a error for any type of hardware change to the Touch ID.. In essence it's like sending a virus to kill a perfectly good working phone.

If an unauthorized hardware change to the Touch ID was, in fact, done, then the person who had that unauthorized change done is responsible for bricking the phone. Not sure where you read that the update was designed to send an error for any type of hardware change to the Touch ID, but this final conclusion is again, based on a false premise to start with. An Error 53 indicates a hardware issue that stops the update or restore from completing. So, if the Touch ID then suffers from an incomplete update, then it is because all of the software needed to run the phone correctly is not installed.

Best of luck,

GB

Deggie,

Its like you refuse to see reason.

I understand that this person Arjunthebuster ( thats a mouthful) has broken their screen. His mistake. I think everyone agrees on that.

Apple has made a security protocol (error 53) to keep counterfeit touch ids from working on the iPhone . Thats a brilliant plan considering how devastating it would be if someone got hold of your fingerprints and does something awful.

But what you're not ready to accept is that Apple has taken a smelly load on Arjunthebuster by voiding him his rightful claim for a replacement though he hasn't installed a 3rd party touch id. By creating a protocol to completely brick a phone even without the customer's permission, thats just wrong.

Since you like analogies, I'll give u one.

Say u've poured some crazy drink into the circuitry of the GPS on your Mercedes eventually it grew a brain of its own and kept asking u to drive off a cliff. You're fine with it. You are like, "I'm just gonna use my iPhone ( lol ! without the error 53 of course, no pun intended) for navigation. But then ur steering wheel just gave up one day. it got jammed because there was apparently way too many streams of download form Merc servers which fried the FAULTY circuitry that was attached to the automated steering wheel ( totally futuristic, kinda like the tesla) But Mercedes comes to your place chains ur car and says, u have to pay half the price of the car and u may get either get a refurbished car or a new car ( mostly refurbished not like there's anything wrong but just saying). But we will not fix the car because we value your safety and because your GPS was tampered with by getting it drunk( kids these days).

Well if I'm a toddler behind the wheel, then hands down i surrender to mercedes, I dont want to drive off a cliff at least before my puberty ( i dont know why i said that). But I can take care of myself and so can most of the drivers out there. I will shut off the gps and figure out my way using my iPhone or any other phone or a 3rd party gps from garmin or I'lll just look at the sun and figure out my way ( always wanted to try that , but never figured out how).

The same way this person who has an issue can use his iPhone, he could easily set the assistive touch and use that irritating but necessary circle as his home button. Problem solved for FREE!!!. But NOOOOOOO, he has to succumb to the whims and fancies of the fruity boys in Cupertino.

Now, My question is when I am a customer of a premium device ( hey these things aint cheap ), Don't you think that I should have a say with what i own. I think this can be fixed with a simple security bypass on a case to case basis.

Apple could be like, Ok , u, arjunthebuster have the correct documentation that you are the proud owner ( not so boastful now ) of this marvelous phone. We have inspected that there has been no tampering so we will replace ur touch id but if u wish, we could repair your screen too but for a price or you could come later and get it done but u will have to pay service charge too if u come later. WOW!!! Thats would be an ideal world.

Well, I sometimes like to believe that no one want to rip me off, but thats not the case...

sorry about that essay though. Im kinda verbose.

Wisenamed wrote:

But what you're not ready to accept is that Apple has taken a smelly load on Arjunthebuster by voiding him his rightful claim for a replacement though he hasn't installed a 3rd party touch id. By creating a protocol to completely brick a phone even without the customer's permission, thats just wrong.

Apple has not refused to replace the OP's phone. They have refused to replace it for free. Which makes perfect sense because it's out of warranty.

This is a Apple does no wrong forum Wisenamed. If you notice above Deggie said we would have fixed it for free (heck of a typo) and whoever comes back to say your a idiot or wrong will have over 50,000 points on this site. Why can't you go back to the previous version if an update fails? Because they make more money for bricking a phone... You still get this error even if a thumbprint isn't installed on your phone so it's not a security issue as everyone will say.

Thank you for enlightening us about the various errors that could occur. Its not everyday that you find someone who takes the time out to type out an elaborate reply.

So, My friend had a similar issue, he actually bent his iPhone. BENDGATE!!!. But i didn't bring that to talk about how soft the iPhone is ( that just sounds so wrong. )

He updated his phone and bricked it like Arjunthebuster. I actually searched the forums for ways he could fix it himself and i found out the same steps u mentioned on your reply. after all those futile attempts, my friend gave up. He was chatting with apple and an apple "GENIUS" told him that error 53 was a way for apple to prevent the hardware changes to the touch id sensor since each touch id sensor is made uniquely for every iPhone. The concept is brilliant like i said in one of the previous posts. The credibility of this information comes from the "GENIUS" so i am not one to mess with the boys in blue ( although I've heard they wear different colors elsewhere)

So I guess Mr.Fat monkey ( i somehow cant picture that) and that other person weren't in the influence of some "herb" when they said that. Hey and back off man, dont criticize the internet ( its my homie ) although u are right in certain regard, I found out once that eating more can help u reduce weight, Im like whaaaaaat? so i can understand ur POV too.

But there should be a bypass for it based on the case made. An ideal situation would be where apple verifies whether the person is the actual owner of the product( too may iPhone snatchers these days) and then investigate for any tampering of the touch id. If the device hasn't been opened by someone and if the touch id has a MANUFACTURING DEFECT then Apple should replace the touch id sensor for free. No questions asked. If it has been broken by that "gentleman" ( lol, irony), then they should offer a bypass for that particular security protocol so that he may use the touch id like a traditional home button. or heck, he could use the assistive touch if u messed up the flex cable.

But my friend ended up paying about half of his 6 plus 64gb ( that could be food for african malnourished kids like for months) to get an out of warranty replacement.

JUST PUTTING THINGS INTO PERSPECTIVE. THATS ALL!!

oh, in case u're wondering. I use an iPhone 5s. It works brilliantly.

Error 53 is a HARDWARE MANUFACTURING DEFECT.

Let me explain. when the touch id fails, apparently it does. there are quite a lot of people facing this including my friend. not me though ( the heavens have blessed me). apple prides itself on how frequent the iso updates are given out and how everyone adopts quickly. Its great except when it bricks ur iPhone that has a faulty touch id or a third party installed touch id. So after numerous attempts to try and rest the device, he started chat with an apple "GENIUS", he was told that the error 53 is a disguised version of a security protocol that prevents iPhones with either counterfeit touch id sensor or defected sensors to be used. AKA the infamous BRICKING.

Apple is ready to replace the device if its a manufacturing defect but since my friend's phone was bent ( not intentionally, the iPhone 6 plus was kinda soft. i couldn't hold back a smirk when i typed this), they refused to do it for free and charged him around half the price of the iphone. I apologize for the vague number.

So if i sell you a broken rc car in which the motor stopped working and somehow u scratched the paint a little bit, Am i Allowed to charge u for the replacement ? Dont u think its outrageous ?

I hear you. See, these are just discussions. I'm sure the other participants of this post would agree once they understand the broader problem here.

like Neil Armstrong said.... "what a wonderful world"

Wisenamed wrote:

Error 53 is a HARDWARE MANUFACTURING DEFECT.

Not necessarily. It can be caused by damage to the TouchID sensor. The OP dropped his phone, though. Regardless of what else happened or what other manufacturing defects the phone might or might not have had, once he dropped it, the warranty was void.

Same thing with your friend (and it takes over 70 pounds of pressure to bend an iPhone 6 plus. Consumer Reports advised they are no more likely to bend than other, similar phones). Same thing with people who's iPhone 5 devices fell under one of the recalls.

No, I don't think it's outrageous. I think this makes legitimate business sense.

Arjunthebuster wrote:

Hey degree,

I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

Now that January expired your phone is out of warranty, what next?

Arjunthebuster wrote:

Hey listen alright! let me give you a clear explanation so that you understand what exactly happened. First thing you gotta trust me.

Does that mean we are supposed to believe what you say?

Arjunthebuster wrote:

Hey listen alright! let me give you a clear explanation so that you understand what exactly happened. First thing you gotta trust me. Your explanation requires no clarification. I understood it the first time.

Maybe this is One in a million issue which must be hard for you to believe or anything but this is the truth. I have at no point indicated that I do not believe you.

I dropped my iPhone down and broke my screen. Yes I did that. and the screen was broken in the top right. like a hairline crack.(i really wish i had the image, i'll search though) and there was NO OTHER DAMAGE to the phone. and this actually happened a very long time before the update like months before and my iPhone was functioning properly. and then One fine day I decided to update but the update didn't run through and got stuck in error 53. I tried most of the troubleshooting steps mentioned - Most is not enough - you have to try them all, and especially the one that clearly indicates you may have to restore more than once. Until you have tried all of the troubleshooting steps, you have not proven that the issue is un-resolvable.

and then i contacted the apple store for help and they asked me to contact the authorised apple service centre. and I DID THAT. i haven't given the phone outside for third party repair and i haven't done anything on my own. like even the screws are untouched. Like I would hope so - why are you calling out that even the screws are untouched?

and the phone was STILL UNDER WARRANTY. When i went to the Apple store, they asked me time to diagnose the issue and after they finished, they said it was clearly a hardware issue and that even though the iPhone is under warranty they wouldn't repair it because the screen is cracked. And do you know why they said that? Because they don't know when the screen was cracked. All they know is that you have an issue, and that the device is physically damaged. There is no way to separate the two.

So they made me pay for the screen which was almost half the price of the iPhone Really? If you paid more than this, then you paid too much:

iPhone screen repair costs

Accidental damage isn't covered by the Apple One Year Limited Warranty, but AppleCare+ covers two incidents of accidental damage with a service fee. You can also use our Express Replacement Service. Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.

With AppleCare+	Without AppleCare+
iPhone 6s Plus	$ 99	$ 149
iPhone 6s	$ 99	$ 129
iPhone 6 Plus	$ 79	$ 129
iPhone 6	$ 79	$ 109
iPhone 5s, iPhone 5c	$ 79	$ 129
iPhone 5	$ 49	$ 129

I can tell you, my iPhone 5s cost a lot more than $250....

and then replaced the iPhone because they couldn't fix it even after replacing the screen.
What I'm asking is that the perfectly working iPhone even with a crack on it stops working after an update rolled by Apple then isn't Apple at fault? I mean shouldn't I atleast get a discount because Apple is atleast 50% fault here?? There is no way for you or Apple to know that. Bottom line, the policy is that if you have damaged your device (accidents happen), then unless you purchased AppleCare (where you would only pay $49 - $99 to have the phone replaced for accidental damage while still under warranty), i.e., you have not purchased "insurance" to cover accidental damage, then you are going to have to pay out of warranty costs to have it replaced. It doesn't matter if you cracked it 6 months before the update or on the same day as you did the update, there is no way for anyone to be able to determine if the issue was ultimately caused by the initial damage, or if it was caused by anything else. There is also no way to determine when the physical damage was incurred on the device.The only way to be fair to anyone and everyone is to apply the same policy across the board, every time.

If the phone was completely undamaged, and the issue occurred while still under warranty, then the device would have been replaced free of charge. However, since there is absolutely no way for you or for Apple to determine what the root cause of the ultimate issue was, there is absolutely no way that you are going to get a free replacement. And as far as a "discount" - there is simply no way to even begin to determine a fair and equitable way to apply that particular idea.

Best of luck,

GB

Meg St._Clair wrote:

No, I don't think it's outrageous. I think this makes legitimate business sense.

The Apple Genius stated that error 53 arises when there is a manufacturing defect or if there is a counterfeit touch id or if there is something wrong with the touch id ( including damages caused due to drops ). The OP's phone was working for quite sometime after he dropped his phone which ended up with the screen crack. if he broke the touch id, shouldn't it have stopped working as soon as he dropped the phone or before the update. ( oh that would have been horrible ). I refuse to believe that it's a coincidence. Also If the customer is okay with using a defective phone, why does apple have to curtail it.

If u dont think its outrageous to pay for a manufacturing defect like i said in my previous analogy then u my friend posses great powers of tolerance. U take it to a whole new level that u might as well be called JESUS. Lets just agree to disagree about how apple's policy on this makes perfect legitimate sense.

Maybe its a good move in terms of business, but not in terms of customer satisfaction. Its not widely known because this issue is being faced by few at the moment.