Well, here is what it boils down to - you say you cracked your phone months before and that it worked fine until you updated the iOS, but how would anyone be able to know whether that was accurate, or whether you cracked it an hour after you updated?
Also, the prices I posted were for getting a screen repaired, not the price of a replacement phone. You specifically said that the price you were charged was for a screen repair:
So they made me pay for the screen which was almost half the price of the iPhone
so, I provided the information that showed how much a screen repair should cost.
As Meg said, this is the terms of the warranty. Any warranty under the sun would read the same way. You could claim anything you wanted to regarding how and when damage was incurred. But since no one has any way to verify that kind of claim, then the resulting situation is that you have a phone that was damaged accidentally, and without AppleCare (insurance against such accidental damage), there is no warranty in the universe that is going to replace a product that you broke, and which you are now claiming that was working fine until a separate and (in your eyes) unrelated manufacturing defect occurred.
That you can actually replace that phone for half the price that it would cost you to buy a brand new one is a bonus. Most warranties cover manufacturing defects only, and any physical damage that is inflicted by the owner voids that warranty - period. No replacement at half price, no compensation, even if it appears that a manufacturing defect may also have occurred. The physical damage voids any such warranty, and you are SOL.
There are a lot of dishonest people out there with questionable morals. There is no litmus test to distinguish those kinds of people from honest people. So, that then leaves only the resulting situation: a damaged phone that is now getting an Error 53. How would anyone know that instead of things occurring the way you claim they occurred, that instead, you didn't update the iOS, and everything was working fine, and then that several days later you dropped the phone and the Error 53 started showing up? How is anyone supposed to know which story is the accurate one? Just take your word for it?
You create an impossible situation and then complain that you are somehow getting screwed over by Apple. Here's how that situation could have been avoided:
- You buy a phone and you pay a lot of money for it
- You also purchase AppleCare because "accidents happen", and you want to make sure that if such a thing were to happen, you would pay a nominal sum to get a new phone
- You drop your phone and it gets cracked. Everything looks fine to you, but since you are not a hardware engineer, and you don't have x-ray vision, you take it in to Apple to have it replaced under your "accidental damage" policy for under $100
- You update to a new iOS and a problem occurs, and, despite carefully and thoroughly following the troubleshooting steps to fix the issue, the problem does not go away
- You take it in to Apple, and since they cannot fix the problem either, they give you a free replacement phone
The bottom line is that you dropped your phone, and then you encountered a problem that you think is because of the iOS update. Or, conversely, you updated your phone to a new iOS and then dropped it. Either way, you were the one who was responsible for both actions. No one here is saying that what happened is fair. It's not fair, and it is unfortunate. But life is full of those kinds of things, and instead of whining about it, learn instead. Use this experience to shape your decisions around this sort of thing in future. You are not the only person in the world who has encountered this sort of adversity. You can learn and grow from it, or you can act like a victim and wallow in self-pity and make absolutely no forward progress. You decide....
GB
