SPI Keyboard/Trackpad on MacBookPro12,1 Not Working after 10.11.3

I'm having an issue where my keyboard and mouse are not reinitializing after waking up from sleep after the update to 10.11.3. I'm on MBP12,1. I can plug in usb or bluetooth devices which will work, but the internal keyboard and trackpad won't work until after I have shut down the computer and restarted it.


I'm seeing the following error in the logs:


2/11/16 11:32:41.000 AM kernel[0]: Error: Apple Internal Keyboard / Trackpad::IssueMessage Failed to issue message the bus error: 0xe00002eb

2/11/16 11:32:41.000 AM kernel[0]: Error: Apple Internal Keyboard / Trackpad::setPowerState AppleHSSPIDevice : Resume Device in Power On failed with error 0xe00002eb


I have reset pram and smc, re-run the 10.11.3 combo update, and run the disk utility on my hard drive. None of these have resolved the issue.


Has anybody else had a similar problem or found a resolution for MBP12,1 ?

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 11, 2016 8:48 AM

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20 replies

Aug 7, 2016 5:37 PM in response to kcculhwch

reminds me of the problem I had with my previous MBP non-retina 13...the HDD ribbon cable was replaced 5 times in the span of 2 years. a $20 part taking it down over and over. That's what made me upgrade to a retina MBP 13 last year, but then a this kybd/TP stop working problem decided to crop up. 1st time Apple took a month of playing around (Nov 2015) until they decided to replace the kybd/TP, only for the problem to sprout up again May of this year briefly, only to completely fail in July, after the warranty had already expired (isn't that the luck!).


I thought I saw somewhere online that someone had this problem with the keyboard and trackpad failing, just stopping out of the blue, etc...and they opened their system up, put a napkin under a cable for the keyboard/TP and it fixed it. If thats the case, then Apple is relying upon sub-part cables for their systems that we pay thousands of $$'s for. Thankfully I have an external monitor, kybd and mouse I can use until whenever Apple gets around to fixing this problem, as long as I keep being content with having to use my $1600 laptop as a desktop....my luck they'll finally get around to fixing it after I give up and go back to a Windows system cause I want the mobility again

Aug 31, 2016 3:33 AM in response to thehike

I went to genius bar the second time last week due to this issue, got the cable fixed. However, yesterday, keyboard and trackpad started stopping working again. Really hopeless about replacing the cables again and again. I need some way to solve it since I'm tired of going to apple store every couple of weeks and wasting my paid working days.

Oct 26, 2016 11:39 PM in response to kcculhwch

Yes, I am having the same issue.

Both trackpad and keyboard sporadically fail on boot. The only thing that helps is repeated reboots until I get lucky and can login. The issue exclusively occurs upon booting for me and doesn't randomly start during operation.

Every time the culprit seems to be HSSPI, the logs are full of error messages.


My guess is that the driver for the keyboard/trackpad combo has one retransmission error threshold for initialization of the device and another for regular operation(higher than the former). The HSSPI cable may be flawed, causing a higher number of transmission errors with increasing age of the mac. The two different thresholds could be an explanation for why problem usually appears first on boot.


See also Force Touch trackpad stopped working . The issue is not exactly the same but the culprit there also seems to be the HSSPI and a cable replacement seems to be a fix (at least until the cable fails again)

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SPI Keyboard/Trackpad on MacBookPro12,1 Not Working after 10.11.3

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