Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone 6s battery dies at 40%

my battery frequently dies at 40% but am unsure why?

iPhone 6s, iOS 8.2

Posted on Mar 15, 2016 12:10 PM

Reply
52 replies

Nov 7, 2016 9:19 AM in response to brookewilliams

Having the same problem here after installing iOS 10.1 Starting shutting down at 30-40%. I installed a complete restore as recommended by Apple Support web site. After a few days the phone started shutting down at 70-80%. Every time I plug it in it restarts and show 70-80% battery. I don't think this is a problem with the phone as much as a problem with the iOS that need to be fixed. Phone worked fine BEFORE update.

Nov 7, 2016 6:58 PM in response to Garo9

I posted in this thread earlier (10/25) and subsequently went to the Genius bar. They said my battery was fine and that I must have a firmware problem. I had already done an erase/restore from backup without improvement, so at their suggestion did an erase/clean install but with only the bare minimum of apps (i.e., I installed only half of what I originally had). It seemed to make a difference until a couple of days ago when it again crapped out at a battery level of 60% in 60 degree weather. Warming it up (in my armpit for about ten minutes) enabled it to restart, with the battery indicator again showing 60%. Right now, my battery is currently 47% with less than 2 1/2 hours of actual usage and 15 hours of standby. My usage over the past 24 hours shows my main drain is due to "Home and Lock Screen" at 44% with Safari at 11% and Mail at 10%. According to Apple's website, I am supposed to get:


Talk time: Up to 14 hours on 3G

Internet use: Up to 10 hours on 3G, up to 10 hours on LTE, up to 11 hours on Wi‑Fi

HD video playback: Up to 11 hours

Audio playback: Up to 50 hours

Standby time: Up to 10 days


I believe they have a problem with their software or hardware but are trying to blame it on the consumer, kind of like they did with the iPhone 5.

Nov 14, 2016 2:40 AM in response to brookewilliams

I'm also having this problem - went into the store and they said Apple is aware of this problem, something to do with the battery sensor not working properly. They are supposedly issuing a firmware update "soon", maybe by the end of this week. Cold comfort while I've got a phone that will randomly die at anything between 20% and 60% battery! If your phone is in warranty just go in and demand a replacement - that's what I'm going to do if there's no update by Friday.

Nov 16, 2016 7:55 PM in response to Joshwang

Really hope that's true. I have been going nuts since updating to iOS 10! I've used apple products for almost 15 years and have never had to visit the genius bar, until my phone started inexplicably dying around 40%. On the street, in the subway, in the office, at home. Brought my 6S in and was told the battery was fine because it passed the diagnostic without issue. The genius personnel then proceeded to patronize me on how to save battery life (including, yes, putting my phone on airplane mode whenever possible), but I basically walked out of the appointment thanking them for essentially doing nothing about my battery and shaming me into thinking it's somehow my fault (when I am in fact militant about my battery usage from location services to background refreshing). But airplane mode, you guys, that will fix everything....? Also was told my Touch ID sensor is broken due to a mysterious hardware malfunction (when it stopped working right after the iOS 10 update), but that's another story unrelated to this thread... Really fed up with Apple these days. T-T

Nov 16, 2016 9:45 PM in response to Tiffanie Lee

I got the same response over Chat support, with Apple Diagnostics stating hardware is fine. I see the many responses about this since the upgrade to iOS 10 with battery life functioning wonkily at anywhere from 20-60%. If you haven't had success at the Genius Bar, how do other users insist that it be replaced? Annoyed here as well, have been switching between iPhone and the Nexus line of phones since its first debut. Apple needs to fix this issue sooner than "soon"

Nov 18, 2016 9:36 AM in response to brookewilliams

Hey folks,


I am having the same frustrating problem as you all. My phone is dying at a charge of anywhere between 10 and 60%. When I try to restart, it says it needs to be plugged into power. When I plug it in, it still says it has the original charge, whatever it was between 10 and 60%.


AppleInsider has been following a similar complaint by users in China. A result of the preliminary investigation has been faulty third-party chargers actually damaging the phones.


I know that I am using a number of different charging cords, ranging from higher-end Belkin and Anker chargers to a few cheaper ones. I believe I have some Apple charging cords in the mix, too. I only use apple charging blocks, however.


I'm just curious, how many of you having issues are using third-party chargers?

Nov 18, 2016 9:53 AM in response to bobbybosler

Hey Bobby,


This is interesting info. I use an Anker and accompanying Anker charger cables, in addition to Apple-issued lightning cables. It's not crappy stuff. However, I've always used third-party chargers/cables (mostly Anker) since even before the 6S phone and have never had these battery issues until now.


Also, what you described (When I try to restart, it says it needs to be plugged into power. When I plug it in, it still says it has the original charge, whatever it was between 10 and 60%) is exactly my experience.


Whether or not my Anker is the issue (and I highly doubt "not," as the Genius Bar said my battery was in good shape), these issues only started when I updated to iOS 10. I really suspect this is a software issue — not a hardware one.


Keep us posted if you learn anything else about these complaints.


Thanks!


-Tiff

my iphone 6s battery dies at 40%

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.