After updating iOS 9.3 my Apple ID has changed on IPhone ***?

Im in the UK. I was on hold for 30 mins yesterday then hung up as I was working. I went to the Apple Store in European largest shopping centre last night to be told they can't do anything as it has to be done with apple support on the telephone. They said they should be able to override and reset that 4 year old Apple ID so I can at least get on the phone and then change the ID that way. I am going to ring them now. Wish me luck

TThis is a known issue:

see http://www.macrumors.com/2016/03/24/apple-pulls-ios-9-3-older-devices/

and or If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

WWaste of time.

34 minute call to have them ask me my deceased husbands password questions. An account that has NEVER been attached to the iCloud on the phone. Never. I said how can I ask him his answers for gods sake. Even though you can see all purchases are made on my live ID. I can give you card details. Addresses. Size shoe!!!! No good. We need proof of purchase. It was bought on contract from EE. So I've rang them who are emailing it to me.

question. What if I bought it from my deceased husband?!!!!!! It's to make sure it hasn't been lost or stolen......I said listen. You've just asked me to read the screen to you, where is it lost? In my palm of my hand.

So inconsiderate. All a ploy to get rid of the old devices. She's 12. She's not going to have an iPhone 6 in the near future. It's smashed. That's why!

ONe customer lost. and another in May when my contract is finished.

NOt happy with this at all.

PPlease see my reply. Pasted below.

YOu our should be able to follow steps with a PC or Mac to help get your iPhone back. Or contact Apple again with reference to this. Your deceased partner may have activated the phone with their account originally. Just activation. Maybe via a PC. This is the issue coming back somehow in 9.3 see below

This is a known issue:

see http://www.macrumors.com/2016/03/24/apple-pulls-ios-9-3-older-devices/

and or If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

read mine.

THis is was my phone. Never been registered with that email. Never.

HE had his own phone. And I had mine. and I set his up as he was useless with technology anyway.

I Have been through every single page on apple website. And spoke to them. They will do nothing until I prove I bought the phone.

So you have signed in to your account on iTunes and tried to activate the phone via iTunes? And if that did not work you turned off the phone and signed into your iCloud account and released the phone from your iCloud account and then tried iTunes again?

IF neither of those worked then something else must be happening. Because the phone cannot Magic the account information on to it. Remember I say Activate and not set up... As in; if an account was logged in to iTunes and the phone was initially plugged into that PC then the phone is activated with that account; not the one you then attach to it with iCloud afterwards. It's the initial activation that makes the phone able to operate when bought new.

if not then your issue seems to be a brand new issue that's unrelated to the known issue of iOS 9.3 asking for account details of the initial account that activated the phone against Apple servers when it was first turned on.

MY iTunes is a live.co.uk account. My cloud is a live.co.uk account. Her phone is linked to mine as I pay for all purchases. Now.

IT is saying it's an iCloud account that my husband registered his phone On 4 years ago. The phone in question was mine. I got in upgrade 2 years ago and I have a new one she got the old one. It is asking for his DOB and his security questions. it's unexplainable. His details were never put in that phone. Even if it was a joint email address which it was year ago, Then that's understandable. What is not understandable is that It was MY phone and should be MY DOB and my security questions. Not his. It was Never his.

I Couldn't sign into that icoud account AS I DONT HAVE THE PASSWORD and I can't ask him. ! I can't reset the password as its asking his security questions. I can't remove it as I can't sign in. They tried to get me to guess his security questions online.

IT absolutely makes not one ounce of sense to me.

And it will only get better now. Because about 2 years ago the phone was smashed. It was taken to an apple shop. They said it was beyond repair and I paid £140 for a replacement to keep it under guarantee. So it won't even have the same IMEI number of the one I Will be getting proof of purchase for!

So now i'll have to trawl through my partners bank statements, as he paid for it, to find that purchase to prove that!!! which means technically, it's not mine! It's getting ridiculous. The phone is 4 year old and has a cracked Screen and It's worth £20 at best!!!!

AS they would be happy with me buying a new one to combat all of this. I will. And it won't be an iPhone!

IM banging my head against a wall here.

Now they're going to bring out an update to combat it. Great. Maybe if I wait till then I can somehow get it on the phone but I won't hold my breath Tbh.

OK first; if you had the phone replaced by Apple you should have and a receipt (they also offer to mail it to your iTunes account) that has the new serial number on it. Also; your phone carrier can see the IMEI number you have been using for some time. Apple can also see the device history for the serial to see your account has been signed in on that device for some time.

NOw what you've written confuses me because there are 2 phones, 3 people. My points about activation were if you were somehow unknowingly activating the phones with iTunes on a PC with the old account information still stored and logged in. Maybe not it seems?

IF you had your phone NEW from Apple (not replacement) and signed up on the phone itself I can't understand.

IF you had the phone from partner and wiped it and started over that doesn't count.

so just to avoid any confusion... The phone that is locked out; what is that physical handset's history? Was it a replacement given to you by Apple? Was it from carrier? Who activated it and by iTunes or by the phone screen?

I Ask because there are reports that people have been sold handsets as new or refurbs that are wiped but they are seeing original owner account on the screen when 9.3 released.

I say this because it might be pure coincidence that you think it's asking for his password; when it could be random person.

YOure not not alone here.

Makes not much difference as she'll have to end up getting a new one but here goes.

I Bought a White iPhone from EE on contract in 2012. He bought a black one same year.

granted rhey would have been activated using the joint email account at the time. When the phones were then set up , live.co.uk email was used for all purchases. So I get where the old email Address is coming from. It was an orange email account. Now unused for over 4 years.

In 2014 I got a new white iPhone. Huband Now gone. My daughter got the old one. From me.

TAking out out of the equation the replacement iPhone and new IMEI number. We'll get round that. I suppose. The old one from 2012 was smashed.my daughters now which was my old one. Apple replaced it. It was set up with a live.co.uk account. to matCh mine.

So. The old orange email address which was on the 2012 phone which was smashed beyond repair and replaced is the one comin up on the 2014 replacement iPhone which has been updated with 9.3.

RIght. So yes originally in 2012 it was registered with a orange email. This phone, the replacement, received in 2014 was set up with a Live account. Not orange email.

SO.

EVen getting around al that. It is now popping up asking for my husbands date of birth and his security questions. On my old phone.

YEs. Original phones registered in 2012 with the email address.

NO. Husbands security never put on the phone.

HE could barely work a home telephone never mind a mobile so I know as fact as I set up his phone for him. I even set his security questions on his BLACK IPHONE. Mine is white always has been

seems to me they have the original email address still on file and instead of asking for my security it is asking for his as we would have used the same email address in 2012. Hope that makes some sort of sense lol.

IT is also asking for his date of birth. That's why I know it's not some random persons details.

I Put in his date of birth to try and change the password. Then it asks me HIS security questions. It won't accept my date of birth.

Vvery strange then. I wonder if replacement iPhones come pre activated as the phones they were replacing are. You've checked I guess that it is a replacement iPhone and the IMEI number is different. i had mine replaced too but I don't remember having to activate it (I remember setting it up but not activating it) and wonder if Apple do that and if they have if they copied over the old email address.

IM just speculating.

CAn an you find the receipt for the replacement? Or did they email it to you.

WHen end the new iOS comes out I think you'd have to wipe the phone to get the new iOS update on it now it's locked.

Is this the same Apple ID and password used for iCloud?

Hi, I need login icloud for access iphone after update ios 9.3 but apple id was blocked . I can't reset password so i forget email.

Please help me enable account or provide email for my account. I will try access email for reset password.

Thanks so much !