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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 27, 2016 6:09 AM in response to LBWPN

Seems like un-installing Booking.com doest fix the problem either *unfortunatly


A simple written acknowledgment from Apple advising their status (awareness of issue and they are busy working on a fix) would be most helpful.


Maybe they should also put a hold on iOS 9.3 until they know exactly what is causing the problem. I know others have experienced the problem prior to upgrade to iOS 9.3 (some waiting since Jan 16 !!) but until they are 110% confident that iOS 9.3 is not the cause then better to have happy customers than others looking to switch to a new manufacturer at the time of their next upgrade.

Mar 27, 2016 7:40 AM in response to Anitteb

HI Anitteb

I only suggested the time change as that is the only thing that has changed on my phone since the problem started. My phone was still working as it should when I last used it at 1 a.m. this morning, all links in mail and safari were functioning correctly. I don't have the Booking.com app installed, so where others are suggesting that is what is causing the problem, it isn't the culprit in my case. My phone was reset to factory and a fresh install - no backups used - the day before upgrading to iOS 9.3. so I can personally rule that theory out. I think the only thing we can do is wait for Apple to release a fix as none of us really know for sure what has caused it.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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