You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 27, 2016 12:57 PM in response to mor1s

Hi Micke-49,


Are you sure you're using the correct link? I understand you'd have to type it since clicking my link won't work on your device... so a typo is easily made.

http://google.com/webhp?nord=1

so with http:// in front would take you to the non-secure google-search-page.

Please try again and tell me if this still ain't working for you. I've had multiple results/reactions that it works for others.

BTW I wasn't logged into Google with an account. Perhaps that makes a difference?

I can confirm that the solution described above works with JavaScript turned on.

I must have made an error trying it out earlier today.

So the good news is that Safari can handle links produced by Google searches.

Mar 27, 2016 1:09 PM in response to Jlee1905

Issue started late last night for me (7 days after 9.3 upgrade) on iP6s.


downgraded to 9.2.1 - worked all day.


Synchronized and got used to the 9.2.1 and bang - issue returned a few hours later.


I suspect an app or apps are causing this via some bug in the universal URL mechanism. iOS is checking with the apps who fits and the bug hits.


BAD design or really awful bug. Submitted bug via bug reporter, along with stack dumps, but no response from Apple.


BTW, two other major bugs in 9.2.1 not resolved in 9.3 although submitted as soon as the previous OS was released.

Mar 27, 2016 1:49 PM in response to mor1s

Experiencing the issue since the morning today (6s 64GB, iOS 9.3).


The 9.3 update was installed many days ago with no issues.


The issue affects external links (links to resources outside a website) in a number of applications (e.g., Safari, Mail, Whatsapp etc.), so this is not just a Safari problem.


The discussed solution to disable Javascript is not a solution at all as the only thing it does is preventing Safari from freezing, but links don't work.


Changing the default search engine to Bing seems to make Safari a bit more usable. Chrome only processes links via "Open in new tab" option.


Waiting for an emergency iOS update from Apple 😢

Mar 27, 2016 1:57 PM in response to Thomas6449

I too have this issue and would strongly agree with previous posts that it is TIME / DATE RELATED rather than specific hardware or software version. It does worryingly also look more like a hack but fingers crossed it is a bug and Apple can patch it soon. Bit dramatic all you people wanting to ditch your Apple devices at the first sign of trouble. Go buy an android device tomorow then you'll really know what a poor user experience is!!

Mar 27, 2016 2:04 PM in response to Helipilotuk

I can't believe Apple is not issuing a statement on this. A widespread issue with iOS device rendering them useless, and they keep silent. Clearly as to avoid drawing attention to the problem. But this is bad... really bad. Especially as it seems to happen on both iOS 9.2 and 9.3 on multiple hardware configurations.


I'm wondering if it might be related to Daylight Savings Time that started today (at least in Europe). Would explain why everything worked fine the first days of iOS 9.3. And Apple does have a long track record of issues with the clock and DST.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.