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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 27, 2016 2:14 PM in response to Tomeranaray

Regarding the last post re daylight saving I can be very specific - I was using my iPhone (6s running iOS 9.3) at the time of the change 01:00 GMT which was working fine prior to the change. Once the time had auto updated to 02:00 literally the first link I used broke it - and it hasnt worked since. All browsers I have installed are affected although can copy and paste the link using chrome which is my workaround for now. Would really be expecting comment from Apple soon though!!

Mar 27, 2016 2:25 PM in response to Tomeranaray

I have just tried solving it by setting back the date one week, but it didn't work.


I have a three days old iPhone 6s 64GB, which until this morning worked fine. The only thing I did this morning was installing the Booking.com app but I can't imagine that is causing it. Uninstalled the app anyway.


Reverting to 9.2.1 isn't working either as iTunes says there is no connection with the update server because the internet connection is down. Which it isn't. (If Apple cannot fix problems sooner, the revert process should be much easier by the way.)


Usually I wait about a week or so before updating, now I got overexcited because of my new phone. Stupid me.


I've been an Apple user for over 10 years, but it's getting harder and harder to be a happy Apple user. I've had a lot of trouble with different devices, which I could maybe accept, if it wasn't for the complete lack of information/communication. Apple are so arrogant towards their customers when they've screwed up.


<Edited by Host>

Mar 27, 2016 2:59 PM in response to Tomeranaray

What is worse: the problem exists and is known since January.


People have been complaining about this for a long time. And still they decided to role out the 9.3 update, even when they obviously didn't fix it for 9.2.1 users having this problem already.


I've read somewhere that someone suspects 3D touch functionality to be the cause. Tomeranaray talks about numerous time related issues.

I think more in line of certificates being out of date somewhere. Mainly because the non-secure page of Google is working fine: http://www.google.com/webhp?nord=1

Mar 27, 2016 3:05 PM in response to mor1s

Update Easter Sunday iPhone 6S 128G All Links in Safari and via Apple Apps Working iOS 9.3

1) Bing Fix did not work

2) JavaScript disable / re-enable did not work

3) Turn on / off Content Blocking did not work

4) Multiple Hard Reset(s) no change

5) Never had Booking.com app can't remove


What worked is A Complete Factory Reset using with NO BACKUP. Meaning using an iPhone 6S 128g is not a hardware issue. It is not an Apple update issue per se, it is some 3rd party apps that change or affect initialization of Safari via hyperlinks. It is a 3rd party App issue that was not caught in QA. Phone is restored with Keychain, but no 3rd party apps added. Did not restore, simply factory reset, and running iOS 9.3 all is working great...


I still believe it may be something to do with content blocking/apps, but not sure. I just can't believe you can have 3rd party apps update how pop-ups and code displays without causing a glitch after a significant upgrade...


Will begin slow process of updating app by critical app to see what did it. GOOD LUCK!

Mar 27, 2016 3:10 PM in response to mor1s

Same problem here on my iPad Air, iPhone 6s ok so far, cannot open any links in mail or open links in news. iPad freezes up. i added iso 9.3 on Friday started having problems sat night. Apple please fix this, I use my iPad for everything. Apple just sent me a email welcoming me to discussions but I can't even open there link inside the email. I tried turning of Java script and pop up blockers but it didn't help me, as some others said it did them.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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