You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 26, 2016 8:43 AM in response to Kurt Friis

Well well I just had a phone call from apple support and I do have say I didn't expect much but still they seem to be unfamiliar with the problem. Although the guys was quite nice he didn't have any knowledge of the iOS system. at the point where he was asking me if I already tried to uninstall Safari the conversation was done for.

right now I asking myself why again a paid extra for the apple care program. I really have to say I'm disappointed of such bad support. Also I'm wondering why no Apple admin is at least reacting to all this trouble here in this APPLE FORUM.

Mar 26, 2016 9:31 AM in response to mor1s

I contacted apple via twitter and exchanged direct message with them for last couple of hours. I received this message 20 minutes ago:


"Thank you for providing us with those details. We’ve heard reports of the issue and it’s currently under review. We don’t have a solution at this time, but we’d like to get your case to a Senior Advisor so they can collect some data to assist with the investigation."

They also asked for my email and phone number.


I think a solution has to come from apple and they are at least aware of the problem. I will post any new information I get from them here.

Mar 26, 2016 3:13 PM in response to Lisilu

This is sad and funny: I am writing this from a samsung galaxy phone: my iphone is out of service: I cannot use Safari! That should be a shame enough for Apple to drop everything and start addressing the issue, instead of "assigning this to senior support personnel somewhere in Mumbai, I presume, since they advise you to uninstall Safari from iPhone! Outrageous!

Mar 26, 2016 3:15 PM in response to mor1s

My wifes IPhone 6S updated to 9.3 last night - mine did yesterday. My IPHone works fine, but clickable links in google chrome and safari didn't work anymore.


I found that the "Google" app could do web search and browsing just fine, and here all inks work fine - its a workaround until apple fixes the overall problem


Hope it helps some of you


Regards
Gunni Grahn

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.