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mor1s Author

Level 1

26 points

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

Top-ranking reply

NCFIRECHIEF

Level 1

14 points

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

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975 replies

glego

Level 1

8 points

Mar 26, 2016 3:24 PM in response to mor1s

IiPhone 6 and exact problem after 9.3 update. If you change search provider to Bing at least search links work In Safari. Maybe Bing doesn't use JavaScript.

Mar 26, 2016 3:27 PM in response to enkidudle

can we stoop any lower than that: installing google app to browse web on iphone!

AdrianaG

Level 1

38 points

Mar 26, 2016 3:34 PM in response to koldwyn

On MY iPad Air 2 links in email do not work and then email freezes! Aaargh!

GOogle search links do not work either.

what a POS!

Mar 26, 2016 3:36 PM in response to ChrisFromDUS

Yup. Me too! Tried everything and no change. Only since I updated to 9.3.

iPhone 6Plus 128GB

salisat

Level 1

4 points

Mar 26, 2016 3:38 PM in response to mor1s

sama problem ipad air . after update to 9.3

i used puffin browser to write this and use it randomly best than safari

HostQ

Level 1

4 points

Mar 26, 2016 3:56 PM in response to mor1s

Device

----------

iOS 9.3, iPhone 6 Plus

Problem

------------

Safari freezes when clicking on search result links or on some website links.

Temporary solution

--------------------------

Set safari search engine to Bing or Yahoo.

Touch settings -> Safari -> Search Engine -> Bing

Mar 26, 2016 3:58 PM in response to mor1s

same here, i upgraded to iOS 9.3 a few days ago, I did not have any issues until today....what i did was to change my search engine from Google to bing, seems to have sorted it out

Mar 26, 2016 4:37 PM in response to mor1s

I'm on an iPhone 6s and have the same problem. Tried a few solutions but none worked.

However, since Apple did not stop signing the old version, I tried reverting to iOS 9.2.1 (without restoring backup). The problem has gone but a new problem came: Safari was not syncing iCloud bookmarks anymore. It just downloaded all the folders without the webpages inside.

Then I went back once more to iOS 9.3 (still without restoring backup) and surprisingly, the problem did not occur anymore.

Mar 26, 2016 5:04 PM in response to mor1s

EXACT same issue. Just left Apple (iphone6+) . I have restored to factory and they restored on their network...no such luck! Hopefully this is fixed ASAP.

Burak_

Level 1

4 points

Mar 26, 2016 5:10 PM in response to mor1s

I have the same issue and would like to get a fix ASAP.

mnetty

Level 1

4 points

Mar 26, 2016 5:15 PM in response to mor1s

Same exasperating issue and v disappointingly telephone support from Apple claimed not to have heard about this and has wasted hours of my time with resets and various other totally useless suggestions. I am so annoyed I upgraded to 9.3.

The Garv

Level 1

9 points

Mar 26, 2016 5:23 PM in response to mor1s

same pronbel foe me. I have an iPhone 6s. All fine until the recent iOS update. Tried everyone on here, no joy. Apple sort it out,

Mar 26, 2016 6:25 PM in response to mnetty

I also spent more than 2 hours on the phone with Apple who claimed not to have had this problem with anyone else. Really? Total waste of my time. The javascript thing works for the browser but any links in email etc. still not working.

Very disappointed that Apple wasted my time rather than owning up to the issue and telling me to wait it out until the next version with a fix.

kubaba

Level 1

8 points

Mar 26, 2016 7:28 PM in response to mor1s

Me too. Just updated to 9.3 on 2 phones and an iPad. Clicks on links in Safari and Mail cause the phone to freeze instantly - but not my iPad. Apple says a fix will be ready in "a couple of days". Can't wait...

reifer

Level 1

13 points

Mar 26, 2016 9:05 PM in response to ChrisFromDUS

DDoes it still work? I did that and it worked for a few minutes the problem came back.

CHrome me is working for me now but who knows how long

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S