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Demo Author

Level 10

166,633 points

For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:47 AM

Top-ranking reply

lindal2000

Level 1

18 points

Posted on Mar 27, 2016 1:55 PM

That's great that Apple is "working on it", but in the meantime our devices are worthless other than for game. Email links are a VERY big deal for those of us on the road.

That being said, do you know of a way to revert back to the pre 9.0s1 software?

Thanks for taking the time to post those links. It is disappointing that Apple doesn't have these on their website.

View in context

297 replies

Mar 31, 2016 2:28 PM in response to SeriousHomer

Really happy to hear people are having success with 9.3.1 to date. i bet there were a lot of long nights at Apple LOL.

So now I sit with the 9.3 second build still downloaded, haven't deleted. I'm wondering if I should delete the second build and stick with my apparently working fine 9.3 first build or download the new 9.3.1 after deleting the first. I generally try to stick with the latest software but wonder if there is any benefit since this appears to be only a fix for the hyperlink issue. May just sit awhile and ponder.

i have an Ipad Pro 12.7" coming tomorrow, expect I will have to update the IOS. I'm going to keep my cranky Air but primarily for streaming both movies and music so may not bother updating at all and just decide what I will do for updating the Pro's IOS.. I also plan to set up the Pro as a new device rather than from a restore (as someone else said, a chance to clean up apps).

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 2:47 PM in response to Picnicmetoo

The horns of a dilemma, it seems 👿

bobseufert

Level 6

15,874 points

Mar 31, 2016 4:05 PM in response to Picnicmetoo

If you're doing fine on IOS 9.2.1 I wouldn't bother. IOS 9.3 is a real yawner.

jOHNL56

Level 1

4 points

Mar 31, 2016 4:22 PM in response to Demo

I have an Ipad 2. Very new to apple products so I don't know a lot about them. Ever since updating to 9.3 and 9.3.1 When it reboots after the update I have "No Service". I have Wifi etc but no Network service. I took out the Sim for my provider and reinserted it and then it searches and finds the sim and I have service. This is ok if you don't turn off the Ipad at all but it is more inconvenient. Never happened until the 9.3 update came through.

Anyone else having this issue

Demo Author

Level 10

166,633 points

Mar 31, 2016 5:00 PM in response to jOHNL56

I Do not have a cellular iPad and I don't know that much about them. I think that you would be better off starting a new thread and posting a new question in the forum so that you can get the attention and help that you need and deserve.

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 5:10 PM in response to jOHNL56

I agree with Demo - start a new thread - your issue is unrelated to any of the subject matter (excepting iOS 9.3, of course)

Demo Author

Level 10

166,633 points

Mar 31, 2016 5:27 PM in response to Jaspben

You are quite welcome. I am so happy to hear that the update worked for you. Best of luck to you.

Demo Author

Level 10

166,633 points

Mar 31, 2016 5:28 PM in response to SeriousHomer

Excellent. Happy that the problem is fixed.

Mar 31, 2016 7:26 PM in response to Golden Delicious01

Afer having the "Unable to Verify Update" error message earlier this week, i successfully updated all but one devices to iOS 9.3 last night and the update to iOS 9.3.1 is working well for me. I had one device (iPhone 5) left still to update to 9.3. When I saw the 9.3.1 patch available on my other devices, I was hoping that the iphone would just update from iOS 9.2.1 to 9.3.1 all in one shot. But no luck, since it was only a patch, I had to update to 9.3 first and then 9.3.1.

Mar 31, 2016 7:38 PM in response to SeriousHomer

HI SeriousHomer,

Maybe it's Apple who should be thanking us in their Support Community and all of their other millions of customers for becoming their free software testers with these past few major releases. Anyway, I do realize nothing can be perfect even if it is the "best" OS ever. 😉

Gabriel5

Level 1

13 points

Mar 31, 2016 7:49 PM in response to SeriousHomer

MY mail and Safari weren't working because of 9.3 but downloaded 9.3.1 this morning and everything is back to how it should be, thank goodness.

MEanwhile thank you to all you wonderful people here for the great help and support you have given me over the last few unbearable days.

YOu are the best!

Mar 31, 2016 7:53 PM in response to Golden Delicious01

Hi Golden Delicious,

You are right.

My thanks was more tongue in cheek and referencing the internet meme of Thanks Obama.

It was a big mistake by apple and they should have tested better.

P.S. Love your apples 😁

Gabriel5

Level 1

13 points

Mar 31, 2016 8:22 PM in response to Demo

Demo and all the others helpers. Thank you so much. I did the 9.3.1 this morning and thankfully my Safari and Mail bugs have been fixed.

Without your help and support since this fiasco started I don't know what I would have done.

Many, many thanks, you do a wonderful job.

bobseufert

Level 6

15,874 points

Mar 31, 2016 8:36 PM in response to Gabriel5

Besides thanking the regular contributors I'd like to thank all the unfortunate people that had problems but still wrote in to let us know what worked and what didn't. The ASC was a full two days ahead of Apple and the media. Well done people, you're the real heros. 🙂

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 8:47 PM in response to bobseufert

Bravo Bob! Well said. [ I am pooped - I'll be glad to archive all those bookmarks! ]

Another fella that deserves some thanks (for a thankless job) is Apple's Community Specialist > joe_7399 < who's task today was to find ALL the the threads and post in them

For those having problems with the iOS 9.3 update please read...