Level 10

167,753 points

For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:47 AM

297 replies

Mar 27, 2016 6:15 PM in response to Phil0124

I just spent 2 hours on the phone with AppleCare. They tried to have me restore it, but the result is that is didn't work, and not is completely frozen in restore mode. The tech said if it doesn't respond in 15 minutes it may be a "hardware" problem, and I will have to take it into the apple store.

I guess Tim Cook is into sales, not quality assurance for his programmers. Very disappointing.

ChitlinsCC

Level 7

21,182 points

Mar 27, 2016 6:21 PM in response to lindal2000

YIKES! (it is clear that this may be a "stalling" tactic... buying time for them to figure what's what and come up with a strategy to handle millions of customers)

bobseufert

Level 6

16,254 points

Mar 27, 2016 6:25 PM in response to ChitlinsCC

Somewhere deep down inside of Apple is a bean counters who knows exactly what this cost Apple. I want to talk to that guy. People get fired for way less.

Mar 27, 2016 6:31 PM in response to ChitlinsCC

Sadly I think you are correct. I will be at the apple store at 10am tomorrow. Fortunately mine is still under warranty, but what about the ones are aren't.

bobseufert

Level 6

16,254 points

Mar 27, 2016 6:34 PM in response to lindal2000

If all their iPad needs is to be restored it will be done for free.

ChitlinsCC

Level 7

21,182 points

Mar 27, 2016 6:45 PM in response to bobseufert

I'll tell ya who really wants to talk your bean counter = market analysts and the press (I speak to your "free" below)

ChitlinsCC

Level 7

21,182 points

Mar 27, 2016 6:51 PM in response to bobseufert

"free" costs money - in customers time and Apple's employees pay = BIG BUCKS no matter how you "count the beans"

bobseufert

Level 6

16,254 points

Mar 27, 2016 7:02 PM in response to ChitlinsCC

The free restore should be factored into the price of what this cost Apple.

ChitlinsCC

Level 7

21,182 points

Mar 27, 2016 7:12 PM in response to bobseufert

yep. Apple is their shareholders, BTW - my share price will suffer 😢

Mar 27, 2016 7:25 PM in response to Demo

I should have known not to install the new IOS. I got it downloaded and then it said I needed at least 50% power . and when I thought everything was fine

No, it tells me I am not connected to the internet. So I shall patiently wait for them to fix it. I have one of those older devices.

SergZak

Level 6

11,684 points

Mar 27, 2016 7:32 PM in response to Demo

Good post, Demo. As was mentioned, it would be nice if there were some way of "stickying" this post but since that's not possible, I guess it's up to us to keep it bumped. Just doing my part. 😉

bobseufert

Level 6

16,254 points

Mar 27, 2016 7:40 PM in response to SergZak

You know what, why don't I ask ?

Mar 27, 2016 7:40 PM in response to Demo

Thank you for posting this information.

What I don't understand is why wasn't this fiasco revealed during public beta testing? More to the point, why didn't the Apple engineers discover this problem? Don't they test by going through the same procedures the rest of us would use? iTunes? WiFi? As someone suggested, people have been fired for much less.

SergZak

Level 6

11,684 points

Mar 27, 2016 7:45 PM in response to bobseufert

Apple trusts it's iOS users to immediately download & install the "latest & greatest"...in fact, they actually push it (meaning the auto-push of the download to your device when connected to Wi-Fi under an external power source). That trust then goes to the end-user who many times blindly install these "trusted" updates.

I wonder now what has happened to that trust. 😐

SergZak

Level 6

11,684 points

Mar 27, 2016 7:41 PM in response to bobseufert

You have access, Bob...you do the asking. 😉

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For those having problems with the iOS 9.3 update please read...