Trackpad Freezing

Hello, Apple Community. I recently purchased back in February a 13.3 inch MacBook Pro Retina and it's already giving me a problem. It has recently has started freezing the trackpad and the wired mouse that I have connected. It's done this a couple times already. I don't exactly know what to do about it other than restart my computer, but I feel like this shouldn't be happening it's practically a brand new computer. I think it's software related, but I could be wrong. I updated El Capitan to 10.11.4. That's the only thing that I've done. Anyone else having this issue? Is there a fix? Thanks Guys!

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 27, 2016 2:18 PM

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Apr 1, 2017 5:14 AM in response to RaheemJamaal

Hi there,


I've had the exact same problem since I bought my Macbook Pro Retina early 2015. I'm new to apple and this is my first laptop so I didnt think to check here. It seems this is a common problem!? As you describe - my laptop carries on running in whatever programs I have open but I lose all function of the trackpad. I can toggle through screens but that's it. I am forced to turn off the laptop using the power button. It is an intermittent problem, usually happening after long usage.

It is currently in for repair, as the screen was damaged, so I have notified the insurer to check this out also.


Perhaps I should also inform Apple?

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May 21, 2017 5:13 AM in response to RaheemJamaal

My trackpad randomly stops working and a hard restart is the only way to get it working again. This has been happening for a couple of weeks. It is now locking up every couple of hours. Restarting is the only way I can reset everything. Watching this thread for a software solution.


MacBook Pro 13-inch Late 2016, 3.3 GHZ Intel Core i7, 16 GB RAM

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Jul 31, 2017 10:16 AM in response to RaheemJamaal

I too had this problem. I bought a new 27" iMac with Trackpad in June, 2017. It froze with the trackpad, but not the mouse. Finally I discovered that I was making a gesture (I think a 2 finger swipe) that caused the freeze.


The Solution for me is to swipe with 4 fingers.


Try it.

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Nov 22, 2017 11:52 PM in response to BAAKAS

Third party unknown apps , antivirus , cleaners create issues , in any case they are in the machine should be uninstalled you can visit apple authorised service centre , they will check the machine and will sort out the problem ( could be a hardware issue ) .

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Mar 27, 2016 10:26 PM in response to RaheemJamaal

If I understand correctly, the computer lags when typing in any application. It looks like you have already done some troubleshooting. I would recommend that you read this article, it may be able to help the issue.




OS X El Capitan: If you think you have incompatible login items

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Mar 27, 2016 10:31 PM in response to Alex-Turner

No, there is no lagging. It just freezes and I can't click or move the cursor. The force touch Taptic engine in the trackpad just turns off. I also have a mouse that I plug into USB and that wouldn't work either. It's only happened twice, but I'm still concerned because this is practically a new computer.

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Mar 27, 2016 11:15 PM in response to RaheemJamaal

There are two main troubleshooting steps I suggest completing to begin troubleshooting your unresponsive touchpad. These steps are resetting the NVRAM and the SMC on your Mac and instructions for each can be found in the articles below.




How to Reset NVRAM on your Mac - Apple Support




Resetting the System Management Controller (SMC) on your Mac - Apple Support

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Mar 29, 2016 8:39 AM in response to RaheemJamaal

Since a week (10.11.4 release) it happened 3 times. Always Safari/Youtube/videoplayback related.


The whole system freezes and there is no Panic Report or Diagnostic Report generated, so it will be hard to get the necessary information to Apple, but I suspect Apple employees will encounter this problem frequently, so there is hope.

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Trackpad Freezing

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