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Level 1

25 points

Trackpad Freezing

Hello, Apple Community. I recently purchased back in February a 13.3 inch MacBook Pro Retina and it's already giving me a problem. It has recently has started freezing the trackpad and the wired mouse that I have connected. It's done this a couple times already. I don't exactly know what to do about it other than restart my computer, but I feel like this shouldn't be happening it's practically a brand new computer. I think it's software related, but I could be wrong. I updated El Capitan to 10.11.4. That's the only thing that I've done. Anyone else having this issue? Is there a fix? Thanks Guys!

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 27, 2016 2:18 PM

46 replies

RaheemJamaal Author

Level 1

25 points

Mar 29, 2016 8:45 AM in response to SebSemmi

I wonder if there is anyway we could downgrade back to 10.11.3.

SebSemmi

Level 1

14 points

Mar 29, 2016 8:50 AM in response to RaheemJamaal

How often is this happening to you? In my opinion it is not worth the time to downgrade

RaheemJamaal Author

Level 1

25 points

Mar 29, 2016 8:56 AM in response to SebSemmi

It happens every 20 hours or so. It's happened 4 times now. The keyboard (besides the power button) and trackpad become completely unresponsive. I'm contemplating whether or not to just take it back since it's only a month old or wait until there are more cases of this happening. Do you think I should just take it back and see if I can get a replacement or wait it out? Also how old is your computer?

SebSemmi

Level 1

14 points

Mar 29, 2016 9:19 AM in response to RaheemJamaal

I have a Retina MacBook Pro 13" Early 2015. The problems seems software related not hardware. If you get a replacement, it will have the same problem. I expect an update in a few days. Only thing, what you can do is to dump your console output a round the time of freeze here, so someone can look into it.

RaheemJamaal Author

Level 1

25 points

Mar 29, 2016 10:49 AM in response to SebSemmi

Alright, man, keep me posted if yours continues to freeze. I'll keep anybody else having this problem posted as well.

SebSemmi

Level 1

14 points

Mar 29, 2016 11:21 AM in response to RaheemJamaal

Could you post what build number you OS has?

I installed the 10.11.4 Combo update, but I really don't expect to change anything…

JimmyCMPIT

Level 7

29,229 points

Mar 29, 2016 11:41 AM in response to RaheemJamaal

what does it being a month old have to do with cleaning the track pad?

if you pad is intermittently going out your first step is to rule it out. Looks clean does not equal IS clean, ever.

It could be a minute old, you could have hair spray, cologne, or oil from your fingers or someone forgot to wash their hands after they used the bathroom.

Wipe the pad down and clean it, if the problem persists it was not the pad, it took 12 seconds to rule out the trackpad, and since this is a sporadic report not widespread you can't conclusively say it's the OS regardless of when it happened.

RaheemJamaal Author

Level 1

25 points

Mar 29, 2016 12:13 PM in response to SebSemmi

I'm running the same -- 10.11.4. I found the 10.11.3 Combo update online. I wonder if I download that and install it will it fix the problem.

RaheemJamaal Author

Level 1

25 points

Mar 29, 2016 12:20 PM in response to JimmyCMPIT

I can almost guarantee you this is a software issue, and since you probably aren't having this problem yourself it's easy for you to rule out that it can't be. None of this was happening when I was on 10.11.3. I also wiped off my trackpad like you said earlier today and it still happened.

RaheemJamaal Author

Level 1

25 points

Mar 30, 2016 2:27 AM in response to SebSemmi

Now I'm having it freeze in Safari. I did a reinstall of 10.11.4 and was advised to turn my computer off at night by Geek Squad at Best Buy today. I'll keep this thread alive if it's the last thing I do.

Mar 30, 2016 4:55 AM in response to RaheemJamaal

same issue. i tried everything even clean install but nothing fixed. please check this forum:

Check this forum please. We're trying to find solution:

http://forums.macrumors.com/threads/macbook-pro-2015-with-osx-el-capitan-10-11-4 -system-wide-safari-freeze.1963711/

RaheemJamaal Author

Level 1

25 points

Mar 30, 2016 5:42 AM in response to nemtrelak21

Thank you for sharing your experience on this thread. Hopefully this will eventually catch on and they will patch the problem! I feel for you, man!

RaheemJamaal Author

Level 1

25 points

Apr 4, 2016 3:33 PM in response to RaheemJamaal

UPDATE: It's now happening more frequently! THEY HAVE TO FIX THIS! I'm going to download 10.11.3 and try to revert back to that to see if it fixes the problem. I'll keep everybody posted.

Sulivein

Level 1

8 points

Apr 24, 2016 8:31 AM in response to RaheemJamaal

Hi. Did you fix your problem? I have this same with my macbook 😠

RaheemJamaal Author

Level 1

25 points

Apr 24, 2016 1:16 PM in response to Sulivein

I found that the only fix at this moment is to stop using Safari because that's what was crashing it. I recently had a crash that was unrelated to Safari because I'm using Opera now, but I think it was the fact I've had my computer on for days and just letting it sleep. So I highly recommend turning your computer off at least once every couple days to avoid a crash. Remember to save anything that you've been working on religiously. Lost a project in Adobe Illustrator recently because I didn't save so. It's important to save.

Trackpad Freezing