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OS X 10.11.4 freezing and/or crashing while using Safari

Hi everyone!


Have others experienced freezing and sometimes crashing of Mac OS X 10.11.4 while using Safari? Is this a known issue or is it just me?


The way this manifests itself is that scrolling and mouse movements suddenly start to get slow and jerky. Then, within 30 seconds to a minute, the keyboard stops working and mouse clicks no longer have an effect, but the mouse cursor will still move. Then it either stays that way indefinitely or the system crashes. The only recourse is to force a reboot using the power button.


This happens to me every other day, but I cannot reproduce it on demand. I believe (but I'm not certain) that the first such crash has occurred before the recent upgrade to 10.11.4.


This is on a


Mac mini (Late 2012)

Mac OS X 10.11.4

Safari 9.1 (11601.5.17.1)


Cheers

Mac mini, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 2:04 AM

Reply
255 replies

Apr 5, 2016 11:05 AM in response to Foxdie8

Same problem here as well! The whole computer freezes randomly when using Safari or Chrome.


I upgraded to 10.11.4 thinking it was a minor update on 10.11.3 and my freezing problems started soon after. I had never experienced this before. It appears to be linked to "Webkit" and possibly Flash Player as I see this a lot in my log .... then again my previously quiet console is now full of messages of all sorts since this late upgrade and I stopped getting web notifications!


Details of the Process that appears to crash:

Process: com.apple.WebKit.Plugin.64 [1143]

Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Identifier: com.apple.WebKit.Plugin.64

Version: 11601 (11601.4.4)

Build Info: WebKit2-7601004004000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [723]

User ID: 501


PlugIn Path: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6

PlugIn Identifier: com.macromedia.FlashPlayer-10.6.plugin

PlugIn Version: 21.0.0.182 (21.0.0.182)


I am hoping that Apple will solve this latest software issue that has been "imposed" on some of us. Unfortunately I also have another 6 months old Retina iMac currently in for repairs (Unrelated issue) and between the hardware failures and the software bugs, I am starting to lose patience with Apple.

Apr 9, 2016 3:59 AM in response to xjx

Same issue here for me !


Mouse freezes

No response from keyboard

I can physically feel a click on trackpad for a few seconds then the trackpad physically freezes too.


It's been my 2nd call to support.


OSX 10.11.4 (15E65)

MacBook Pro (Retina, 13-inch, Early 2015)


1st Mac and really not impressed i have to say 😟 especially for the price...

Apr 9, 2016 5:50 AM in response to xjx

Yesterday, After installed OS X El capitane 10.11.4 there is the problem of Safari . Usually I opened many tabs so if i go to the next it seems like frozen- any clicks and zoom for pictures don't work , for to do that i need to refresh the page(( I regret of updating for OS X 10.11.4 Hope it will be fixed because it's not normal!

Apr 10, 2016 8:44 AM in response to Lynnie Henderson

xkx - I got an email from you thanking me for downloading the beta and saying that you would mark this a solved if you didn't hear otherwise in a few hours. Um, no, that's not what I said. I don't have access to the beta, and have not downloaded it. This is NOT solved. Please do not indicate otherwise - Apple needs to address this.

OS X 10.11.4 freezing and/or crashing while using Safari

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