Having the same issue ..
The problem has started after 10.11.14 update and occurs very randomly while watching videos via Safari. After doing a clean OS reinstall and shifting to Chrome, I have again faced the problem today. I wonder whether it could be a hardware issue or someway software... Please help me to deal with the problem.
P.S. I saw some more people facing the same issue in this forum, just to say Chrome was not a solution in my case.
OS El Capitan 10.11.14
MacBook Air (13-inch, Early 2015)
1.6 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 6000 1536 MB
Thank you for your help.
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-04 08:24:30
Download EtreCheck from https://etrecheck.com
Runtime 2:34
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Description:
Mac is crashing/freezing entirely during web browsing via Safari or Chrome
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 190
Video Information: ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 10 hours
Disk Information: ⓘ
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 120.10 GB (98.01 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 165 Apple tasks
[running] 67 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 157 Apple tasks
[running] 85 Apple tasks
User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-04-01) [Support]
User Login Items: ⓘ
None
Other Apps: ⓘ
[running] com.google.Chrome.56352
[loaded] 397 Apple tasks
[running] 166 Apple tasks
Internet Plug-ins: ⓘ
Default Browser: 601 - SDK 10.11 (2016-04-03)
QuickTime Plugin: 7.7.3 (2016-04-03)
3rd Party Preference Panes: ⓘ
None
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 22.09 GB
Destinations:
Macintosh Backup [Local]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 4/2/16, 11:15 AM
Last backup: 4/2/16, 11:15 AM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ⓘ
10% kernel_task
3% WindowServer
2% Google Chrome Helper(3)
2% Google Chrome
2% fontd
Top Processes by Memory: ⓘ
565 MB Google Chrome Helper(3)
521 MB kernel_task
123 MB Google Chrome
61 MB mdworker(7)
33 MB Finder
Virtual Memory Information: ⓘ
1.34 GB Free RAM
2.66 GB Used RAM (831 MB Cached)
15 MB Swap Used
Diagnostics Information: ⓘ
Apr 3, 2016, 10:18:50 PM Self test - passed
Apr 1, 2016, 11:53:00 PM ~/Library/Logs/DiagnosticReports/Dock_2016-04-01-235300_[redacted].crash
com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock