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9.7 iPad Pro Restarts, Displays Apple Logo

I just received a new 9.7" iPad Pro. It's great aside from the fact that once every day or so, it randomly restarts and displays the Apple logo. Typically it will restart fairly quickly. Does this happen to anyone else? I'm hoping it's a iOS glitch that will be fixed and not specific to my new iPad.

iPad Pro, iOS 9.3.1

Posted on Apr 12, 2016 7:43 AM

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49 replies

Apr 20, 2016 10:03 PM in response to ashley1227

Sadly setting up the iPad as new wont fix it,either.

done that, been there. Still reboots. It's the springboard crashing and protecting the tablet.

it must be a software issue I guess. I hope!

The more and more I search in various forums the more I realize it's becoming a mayor issue.

hopefully Apple will notice and look at it.

good luck

Apr 21, 2016 7:02 AM in response to Dadas

Setting up as new did not help. The truth is setting up as new has never fixed an issue for me. I try it because Apple will not do anything for you until you do it but I doubt if it helps anyone. I just know before I go to the Apple store I need to set up as new before they will talk to me about the issue.

Apr 22, 2016 3:13 AM in response to amcnellis

My iPad Pro 9.7 32GB is less than 15 days old and has exhibited this behavior at least twice now. I'm up to date on iOS. I suspect it could be a video streaming app that might be causing the iPad to temporarily conk out and return back to normal like a football player coming back to play after a concussion. LOL


To name a few, I have charter spectrum app, Vevo, YouTube, angry birds. Last time, my iPad had a concussion, I was looking at Chyna's (deceased wrestler) images on safari. I also had 5-6 apps running in the background. It would help if everybody here mentioned what they were doing when they experienced the glitch.


Bluetooth was also on and connected to Apple Pencil.

Apr 22, 2016 5:36 AM in response to MangoSoda

I had this happening about once a day. I took it to the Apple store after I set it up as new per Apple's request and they replaced it. The second one did it again about once a day or so. I was told via online chat to get it replaced again which i did. So far on this one after 5 days I have not had one restart. I hope this one holds up.

Apr 24, 2016 4:43 PM in response to amcnellis

Yep me too. I'm not setting mine up as new, I have too much on my calendar, too many documents. Mine happens a couple of times per week. But I also have multiple app crashes per week too, so I am hoping it's just a software issue. Mine usually does the white screen with the logo and then stays that way until I do a hard reset. My husband's new one does similar but his is a dark screen and it resets itself quickly. Mine is pink, his is gray.


Since it's so common, I imagine it's a bug in the software.

9.7 iPad Pro Restarts, Displays Apple Logo

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