iPad Pro 9.7 Random Restart

BE interested in seeing how this goes after a couple of days... I have the new pro 9.7 after the error with the last update... I haven't installed the new update yet... I think I may go with Google too!

I don't know if it is just Safari since my iPad never restarts when I am using Safari. It restarts when I hit the home button to leave Safari. As I wrote in another post it also removes the usage and standby times on the battery page. It has also restarted when going out of apps and using the home button. Does it mean there. Is a bad connection with the home button. Since this problem does not make the 9.7 unusable I wonder if that is the reason Apple is dragging its feet on this one. They have not to my knowledge acknowlegdged that there is a problem and giving us some hope of a fix..All the techs say is the engineers are working on it. I was told if this update does not fix it the next one will. When will that happen? When they bring out the next iPad?

Apple's answer so far is to bring it in and try and replicate in store to get a replacement. I guess their employees have 20 minutes to several hours to stand their until it happens? Last time the employee gave up and gave me a refurb replacement which has the same issue. I called a few days ago and was told to do this process over again. I escalated to a senior rep. who spoke to a tech. I was also told they know about the issue and they are working to fix it in a software update. Pretty frustrated at this point. Not sure if I should try to get another replacement or keep waiting.

I Think Apple has no idea how to fix it and instead is issuing replacements as a stall tactic. This is ridiculous.

Have you tried the update released today? 9.3.3 was released today for iPad Pro 9.7".

MY iPad is on 9.3.2 and when I checked it said it was the latest update. I will keep checking they may be releasing the update in waves.

You will need to download it from developer.apple.com

Is that release a beta?

I honestly don't think the swaps are a stall tactic, I just think that is the "genious" SOP - they tell u to restore, then swap it out if that doesn't work. Apple has always been secretive about bugs, which I think is a terrible tactic - although in this case since the reboots have failed to make a wave in the mainstream media I guess it has worked. If they had officially acknowledged a flaw it would have been all over. I hope 9.3.3 fixes the bug and is OTA soon.

Yeah it's a developer beta, but I was hoping someone that was having the issue would try it out and see if it fixes it. My iPad Pro 9.7 has always worked fine and still does under the 9.3.3 dev beta.

The descriptions of the problem vary enough that nailing down why this happens isn't trivial. It took them a number of weeks to solve the early MacBook sudden shutdown problem - turned out to need a firmware upgrade to turn the fan on. In this case, my iPad shuts down usually 1x or 2x a day but it's almost always a "short shutdown" that takes only a few seconds. But the difference to me as a user is that iOS saves the state of each app so I haven't lost anything on a restart, except generally my place in Mail or maybe I need to load a Safari tab.

I agree it sounds like a very strange issue, almost like a rogue piece of code in the CoreOS that is implementing some code from the 12.9" iPad Pro running in the 9.7 without accounting for the 2GB vs. 4GB LPDDR4 RAM difference, causing a crash when it overflows or when it tries to read from an address that doesn't exist. But the problem isn't affecting all users which is what makes it strange. I haven't had the issue with mine, and the new beta fixed the one minor hiccup I was having, so who knows. It's the nicest tablet I have seen or used. I was just hoping they nailed down this one issue with the 9.3.3 release to make it the killer tablet that I have seen it as.

Just a simple "we know, we're working on it" would already suffice to make this a killer tablet.

Question: How in the world can it be a software issue if not everyone is experiencing this issue?

Computers are complex devices, despite the apparent simplicity of an iPad. For me, the issue happens about once a week. There is probaby a magic combination of a specific set of variables thar causes it. I have posted a similar theory to the one above that it is a memory handling issue as when mine does it I get a jetsam event usually revolving around VM-pagefile errors. Given that many users have had the same errors across multiple copies and that it always seems to occur during app switching points to a software rather than a hardware flaw - hardware flaws tend to be more random, and cause a complete reboot of the device rather than a springboard restart.

My iPad Pro 9.7 has not rebooted at all since I disabled Safari using the restrictions settings. So no reboots for 2 days with Safari gone.

I suspect their is an issue with the app. Sean