You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

camhabib Author

Level 2

247 points

iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

Top-ranking reply

whsalumni

Level 1

15 points

Posted on Mar 18, 2017 8:13 PM

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

View in context

538 replies

rexboe

Level 1

19 points

Jun 8, 2016 6:42 PM in response to camhabib

THe newest beta does not fix it. Just ceashed after updating two days ago.

Yamil

Level 1

66 points

Jun 8, 2016 7:10 PM in response to rexboe

Apple doesn't know what the issue is or how to fix it, so they are just hoping it goes away in ios 10. In the meantime we're stuck with a +$1000 device that randomly reboots.I've never been so dissapointed with any purchase in my life.

Jun 8, 2016 7:13 PM in response to Yamil

Thanks for the great news!! This will never be fixed. We have ourselves a 1000 lemon. Class Action lawsuit,,,

seanudal

Level 1

9 points

Jun 8, 2016 8:36 PM in response to camhabib

I have had no reboots for 3 days now.

Go to settings, restrictions and switch off Safari.

Then install Chrome and use it.

If it works for me, should work for others. 🙂

Sean

seanudal

Level 1

9 points

Jun 8, 2016 8:46 PM in response to camhabib

Just rebooted adter my last post????

My iPad Pro has 1961 MB. total memory and my Air 2 has 1988 MB

Sean

Jun 8, 2016 8:47 PM in response to seanudal

I did not turn off Safari. I was having problems with Safari so I went and removed History and Data. Have not had a restart since Monday night. Lets see how long this lasts.

rexboe

Level 1

19 points

Jun 9, 2016 5:19 AM in response to seanudal

I went about a week from my last crash. I have not actually switched off safari but I have been using chrome when it has crashed.

crockyb

Level 1

4 points

Jun 9, 2016 5:29 AM in response to rexboe

Well I have switched of the browser and I am using chrome now as well, sounds like it won't be the fix though?

Jun 9, 2016 11:34 AM in response to crockyb

I just spoke to someone who has an iPad Air 2 and is having the same problem. It must be software. I could not speak to her long, but will do so. When I have more information will post again.

Jun 9, 2016 11:37 AM in response to whsalumni

Well, that would explain why it hasn't been fixed, as next week iOS 10 will be unveiled and I am sure the team working on getting that ready to show is working around the clock, sleeping under desks, not keeping up with personal hygiene, etc.

Jun 9, 2016 12:24 PM in response to theshrubbery

They need to find the problem if it is software so it doesn't carry over to IOS 10

Jun 9, 2016 12:52 PM in response to whsalumni

iOS 10 is going to be an independent branch that has been worked on for quite some time already, and since the WebKit is integral to the OS, they aren't simply going to drop it in from its current state in 9.3.2. If you remember, they completely redid the iOS system when they came out with iOS 8, iOS 9 improved upon iOS 8. It could be that iOS 10 is going to be another overhaul to emphasize security from hackers throughout the OS. If this is the case it is all hands on deck right now to work on iOS 10 to get it out on time, for those who would want/need to keep iOS 9, they will release a patch after the Keynote next week when they have some time to figure out the issue.

The iOS team has had quite the load thrown at it with the unintentional bricking that had to be fixed urgently, I am sure they have been doing serious overtime for the launch next week. The unflattering PR about Apple has not helped either, just causing more stress on the already stressed out programmers. You can only code so many lines per day, and I feel for them.