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camhabib Author

Level 2

247 points

iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

Top-ranking reply

whsalumni

Level 1

15 points

Posted on Mar 18, 2017 8:13 PM

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

View in context

538 replies

Jun 11, 2016 1:13 PM in response to seanudal

I Have been reading on line about the conference and the random restart problem is not mentioned. The only software mentioned is IOS 10 which will be released in the fall. Nothing is said about restarts. I have been reading posts on the web and found that this problem with the iPad goes back to 2013 at least. Some had the readom restart with the IOS 8 update. I don't think this problem is going to be fixed anytime soon.

satxsp

Level 1

8 points

Jun 13, 2016 7:38 AM in response to camhabib

I have had this issue as well...128 cellular model. Mostly used with the keyboard. Cannot isolate it to one particular app

striders

Level 1

19 points

Jun 13, 2016 9:42 AM in response to camhabib

FWIW, I have both iPad Pro 9.7 and 12.9. Random restart happened in both iPads, regardless of the apps I use. I have tried resetting to factory state. I have upgraded to latest iOS as of today. Nothing fix it.

Interestingly, ZERO reboots on my iPad Air 1. Seems to affect the iPad Pro models.

Jun 14, 2016 3:10 PM in response to camhabib

Same issue here. Random restarts on a 256 gb wifi only iPad Pro. I hope that Apple will fix this.

Jun 14, 2016 4:39 PM in response to camhabib

Is anyone else having problems loading iTunes store. It won,t load even after all settings were reset. No problem on my phone or iMac. Tech support says they have been getting phone calls and are not sure if it's their server or the iPads, of course. Also, there are problems with the App Store. After the reseting the iPad it deleted a credit card from Apple Pay all by itself. What is going to happen next?... My patience with Apple is wearing thin. At this time I cannot recommend Apple.

Jun 14, 2016 6:44 PM in response to whsalumni

Okay, I have installed iOS 10 on my 9.7" iPad Air 128 GB. This is a completely new operating system. It has fixed little irritations I have had here and there with iOS 9. I haven't had a single issue and this release is truly game-changing!

Jun 18, 2016 10:53 PM in response to rexboe

MIne is 128gb wifi + celluar version. I have a same issue. 😕

Jun 19, 2016 12:11 AM in response to Myeongho Cha

Yeah, it has been fixed in iOS 10, it will be available in July to those without a developer account through the open beta, it is a huge overhaul that works great. They have been working hard on this as it is nearly bug free. https://beta.apple.com/sp/betaprogram/

journee8

Level 1

8 points

Jun 19, 2016 2:12 PM in response to journee8

Hello,

I have a silver 256 gb iPad pro 9.7 (cellular + wifi). I updated to 9.3.2 when it was released. Since the update the random crashes happen less frequently. Maybe 1 crash every 5 - 7 days. I am anxiously awaiting for the next update or iOS 10. I am hoping the crashes will become nonexistent with a future update.

Journee

zenjim

Level 1

15 points

Jun 20, 2016 4:13 AM in response to camhabib

II've been having the same problem with random restarts on my 64GB iPad Pro 9.7". Has happened with 3 or 4 different apps so I don't think it's an app issue.

Tbrainz

Level 1

9 points

Jun 20, 2016 3:11 PM in response to camhabib

Same issue, iPad Pro .9.7 128G cellular. Random app crash to the Apple boot logo, from email, Safari.... Pretty much any app. What I have noticed though is that some kind of media playing is often associated (memory problem?). Also have noticed Bluetooth devices that were paired now missing and need repairing. Possibly a media/Bluetooth driver issue for the iPad Pro chipset?

seanudal

Level 1

9 points

Jun 20, 2016 10:59 PM in response to camhabib

I am now using iOS 9.3.3 as a Beta Tester and still crashing all the time. This is a pain. Do we need to wait until September to get a fix for this.

Sean

Kisywisy

Level 1

8 points

Jun 22, 2016 1:13 PM in response to seanudal

I got my iPad Pro 9.7 32Gb cellular two days ago and has been doing random restarts since day one!! Upgraded my Air 2, which worked perfectly. Really annoyed, as it's such a fab iPad 😟

journee8

Level 1

8 points

Jun 25, 2016 3:43 PM in response to journee8

Does anyone know if the crash issue is mostly a problem for early adopters? About to buy my husband an iPad Pro 9.7 and I am wondering will it have the same problem as the one I bought in April.

Tbrainz

Level 1

9 points

Jun 25, 2016 4:09 PM in response to journee8

Quite likely you will 😠. Apple should recall these iPads, as they are faulty, and not fit for sale!

iPad Pro 9.7 Random Restart