iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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538 replies

Jun 11, 2016 1:13 PM in response to seanudal

I Have been reading on line about the conference and the random restart problem is not mentioned. The only software mentioned is IOS 10 which will be released in the fall. Nothing is said about restarts. I have been reading posts on the web and found that this problem with the iPad goes back to 2013 at least. Some had the readom restart with the IOS 8 update. I don't think this problem is going to be fixed anytime soon.

Jun 13, 2016 9:42 AM in response to camhabib

FWIW, I have both iPad Pro 9.7 and 12.9. Random restart happened in both iPads, regardless of the apps I use. I have tried resetting to factory state. I have upgraded to latest iOS as of today. Nothing fix it.


Interestingly, ZERO reboots on my iPad Air 1. Seems to affect the iPad Pro models.

Jun 14, 2016 4:39 PM in response to camhabib

Is anyone else having problems loading iTunes store. It won,t load even after all settings were reset. No problem on my phone or iMac. Tech support says they have been getting phone calls and are not sure if it's their server or the iPads, of course. Also, there are problems with the App Store. After the reseting the iPad it deleted a credit card from Apple Pay all by itself. What is going to happen next?... My patience with Apple is wearing thin. At this time I cannot recommend Apple.

Jun 20, 2016 3:11 PM in response to camhabib

Same issue, iPad Pro .9.7 128G cellular. Random app crash to the Apple boot logo, from email, Safari.... Pretty much any app. What I have noticed though is that some kind of media playing is often associated (memory problem?). Also have noticed Bluetooth devices that were paired now missing and need repairing. Possibly a media/Bluetooth driver issue for the iPad Pro chipset?

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iPad Pro 9.7 Random Restart

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