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camhabib Author

Level 2

247 points

iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

Top-ranking reply

whsalumni

Level 1

15 points

Posted on Mar 18, 2017 8:13 PM

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

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538 replies

seanudal

Level 1

9 points

Jun 25, 2016 4:23 PM in response to Tbrainz

I have stopped using my iPad Pro and went back to my Air 2.

I am waiting for iOS10 and if this does not work, will request a refund.

Jun 26, 2016 6:38 AM in response to camhabib

anche in Italia. Il mio iPad Pro 256 Ha fatto,i seguenti reboot

Blocco iPad

31 maggio 2016 ore 21 con internet whatapp per iPad

02 giugno 2016 ore 13 con internet Apple Store

03 giugno 2016 ore 9.38 usando Facebook

22 giugno 2016 ore 17:56 chiudendo una app.con mani

26 giugno 2016 ore 14.54 chiudendo app con mani

Ache il precedente li faceva. Spero in un aggiornamento

ken123

Level 1

18 points

Jun 29, 2016 4:50 PM in response to camhabib

I am on my third replacement iPad Pro because of this restart issue. The genius bar at my store knows nothing or will not disclose anything about this being a known issue. I have noticed that this reboot only occurs after I hit the home button while using Safari. Furthermore, it only seems to happen when I leave Safari via the home button while having three or more tabs open. I have since been very careful not to exit safari while having multiple windows open. I close all tabs before leaving Safari and have not had a reboot event since. This is clearly a non rigorous investigation by me...really just an observation by a frustrated user. Maybe some of you can experiment with this as well.

Jun 29, 2016 5:19 PM in response to camhabib

What happened is that your iPad crashed. Whenever there is too much stuff going on your iPad restarts.

seanudal

Level 1

9 points

Jul 2, 2016 5:50 AM in response to camhabib

If iOS 10 does not fix this, then the iPad goes back for a refund. That includes the Keyboard and pencil as useless with my Air 2.

We will see when the Beta comes out. Otherwise the end for that 9.7 Pro.

journee8

Level 1

8 points

Jul 3, 2016 5:13 AM in response to journee8

HI,

My husband's iPad came in. He had it for a week. It didn't have the random restart issues. Instead it would not read the SIM card. Diagnostics showed numerous internal errors. Verizon and apple care could not fix it. So they gave us another one. This would be the fourth iPad Pro 9.7 256 gb wifi/cellular we've had in 3 months. Of course it crashed the first day we used it. The random restarts are back with a vengeance.

I Went to 2 Apple stores here in Chicago. The salespeople claim no one has returned any iPad pros because of a random restart issue. I find that hard to believe.

rexboe

Level 1

19 points

Jul 3, 2016 7:06 AM in response to journee8

I have exchanged twice and both of them still restart. It use to do it everyday but now its about once a week so defiantly better but not perfect. I am hoping IOS 10 will fix it. I don't think the next release will fix it.

Yamil

Level 1

66 points

Jul 3, 2016 11:21 AM in response to rexboe

Maybe iOS 10, but not sooner. lets just say I tried with something that's not iOS 10, but newer than the latest release, and apple removed my comment. iOS 10 or its hardware related, very disappointing that this iPad is no better than the $200 Android devices I've seen, which are crap.

jegelie2

Level 1

18 points

Jul 3, 2016 1:12 PM in response to Yamil

I just got off the phone with an Apple Senior Technical Support Advisor. He confirmed that they know about the issue, and there is a relation to the case where the reboot screen appears when starting an app (not leaving as it is here). The problem is limited to iPad Pro 9.7 only.

Further details were not shared, as that is classified (with my respect to that).

Just knowing the problem is recognised, makes me already feel better. I have high hopes it gets solved in later updates.

Meanwhile I'm walking the Tech's suggested path of eliminating all circumstantial causes, by performing a clean install via recovery mode, and not reinstalling my backup right away (to eliminate a cause in my setup).

Jul 3, 2016 1:16 PM in response to jegelie2

Jul 3, 2016 1:21 PM in response to jegelie2

I have been having random reboots everyday since 3/31/16. I tried doing a clean install. It still crashes. This has to be a hardware issue and not a software issue. Why doesn't Apple acknowledge this. I am a very unhappy customer and shareholder.

Jul 3, 2016 1:39 PM in response to ashley1227

I am with you Ashley. I am using my 4ht IPad now and all of them have been defective. It is just not restarts, but ITunes not loading, Email not updating properly, etc. Apple had problems with IOS 7 doing random restarts and they should have learned from that. I agree that this is more than just a software issue and that is why this has not been resolved. It seems that the salespeople in the Apple Stores and some of the senior techs have not heard of this problem. HA!

rexboe

Level 1

19 points

Jul 3, 2016 1:48 PM in response to jegelie2

I have done restore and set up as new still restarts. Restore and set up as new is all Apple Care seems to be able to do. I have never had this fix an issue but do it before I go to get help because they think it is a magic fix.

Macky345

Level 1

8 points

Jul 5, 2016 7:07 PM in response to camhabib

Take this with a grain of salt, but I have reason to believe that Apple thinks this issue may have been resolved by iOS 10 beta 2. (Exact wording was seed 2 of Whitetail, if that means anything to you) It might take a bit but I am going to attempt to confirm. That being said, please don't anybody try the betas unless you are absolutely ****ing sure you know what you are doing. I don't want (digital?) blood on my hands.

seanudal

Level 1

9 points

Jul 5, 2016 7:12 PM in response to Macky345

Will this be iOS 10 public beta?

Not fixing this will be the death of the iPad in education. Nobody is going to support and maintain a defective product.

iPad Pro 9.7 Random Restart