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iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Posted on Mar 18, 2017 8:13 PM

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

538 replies

May 4, 2016 3:00 PM in response to Kitagrl28

Ok folks, I have to post this: no crash since 4/28 (my last post). What changed since then was I unchecked, in Safari prefs, "Open Tabs in background"

With this on, pages were opening in background and if not paying attention I'd have numerous pages just sitting there over time. Now pages open as tabs in the Tab bar.

See if you have this checked and if crashes are eliminated by unchecking it.


Now I've probably jinxed myself and a crash is just around the corner 😝

May 5, 2016 7:17 PM in response to Kitagrl28

I am having the same issues as everyone else. I had an iPad Air with no issues, I upgrade to iPad Pro 9.7 and it springboard resets every day. I tried the safari open new tabs in background tip and it didn't help. I hope this gets fixed soon, it's really dissappointing upgrading from an iPad that worked perfectly to a new one that crashes daily.

May 7, 2016 8:09 AM in response to rexboe

Unichecking the open tabs in the background doesn't fix it for me either. I'm also using 9.3.2 Beta 4 and it is still occurring, so unfortunately this may go on for a while. How annoying considering I upgraded my iPad Air which had no issues, to the brand new 9.7 Pro which resets multiple time per day. It does seem to be when switching apps though. I don't experience it just using apps.

May 10, 2016 4:57 PM in response to rexboe

I will say that the new 9.3.2 Beta 4 is better. It used to crash at least twice per day, now it seems that 3-5 days can go by before it happens and it only happens that one time and it will be fine for another set of days. It's still happening though, makes me wonder why it's better but also why it still happens. I am also submitting a bug report every time it happens with the hope that it will help get a fix.

iPad Pro 9.7 Random Restart

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