iPad Pro 9.7 Random Restart

Hopefully when the new update comes out it will fix it. I can't believe that they would do an update and not fix such a wide spread issue.

Today I reach a new level on this strange Reboot Error. No apps open, Im on home screen. I connect the iPad to the charger and suddenly it reboot itself. Apple should make a statement about this issue immediately, is a $900 tablet!!! I expect nothing less than perfection.

I have the IPad 9.7 Pro 256gb for 6 weeks now and it crashes at least once a day. I never had a crash with my IPad Air. Went to the Apple Store several times and all they want to do is swap it. What is going on here?So sorry I bought this.

I agree for 749.00 plus tax I paid for this iPad it shouldn't be crashing all the time.

Question: How come none of the major tech sites have been publicizing this such as Engadget, C-Net etc?

This is a good idea! Let us inform every major tech site, which reviewed the so called best ipad ever. I am from germany. I will inform Golem and Heise now.

By the way: Every iPhone 6S Plus had an hardware lack in 2015. I am not sure if the problem is solved now. I will see it, if i change my iPhone again, because of this lack. Apple please wake up and come back to old times where we get high quality products for lots of our money. Please excuse me for my broken english.

I was going to say here that this needs to get out to the media, but you questioned it already. I already posted this to Tweakers.net, the biggest Dutch tech site. I suggest you inform your favourite tech sites as well. A mail with a link to this discussion will suffice.

This makes up a juicy story... as Apple should be aware of this but did not undertake any action to inform the public. However, it's the customers that make the brand.

I have Chrome installed and avoid Safari. I've experienced this glitch twice on the same day. That was two weeks ago. Since then, my iPad has not crashed. I stopped using Safari, have not recorded a video. Nothing else has changed. Still use split screen to check messages while watching YouTube or reading news etc. I use the pencil frequently and do a bunch of other stuff that I normally do. Video streaming apps work just fine.

I realize that finding a pattern to such abnormal behavior is a tedious task but it would be cool to be the one to find that pattern 😎. Especially for those experiencing frequent crashes.

Just crashed again closing out the Accuweather App. Apple!! Do SOMETHING!!!!

I received my IPad 9.7 on March 31. I am now on my thrid IPad Pro 9.7. I have had numerous phone call with Senior Advisors and have tried just about everything from resets to starting from factory resets and nothing has helped. At first, I was told that they were not getting many reports about this and they don't read these discussions. Finally, I was asked to send the data from my IPad to engineering when it had springboarded so they could see what happened. You would think that with all the testing that is supposed to happen before they put a product on the market things like this would not happen. This is widespread and there has been no communication from Apple about it. I am starting to loose my patience with them.

I agree. This is totally unacceptable from a company lik Apple. I am an unhappy customer and stockholder.

I went through 3 replacements also and talked to senior techs. I filed bug reports and they were flagged as a duplicate bug so apple is aware of the problem. I was also told by the apple store when a senior tech sent me there for a fourth replacement that it is known issue and will be fixed with a software update. So they wouldn't exchange again. I agree exchanging didn't help. So i guess we wait.

We are not getting information from Apple. How long do we need to wait---until the next IPad is put on the market?

Just read your post and was switching back to mail and it crashe again. I would think his would be a top priority for Apple but I guess they would rather keep replacing them instead of fixing the problem. The other thing that upsets me is being required to set up as new before they will try to adress the isssue. I have spent countless hours setting up as new and have never had it fix any issue I have had.

My husband's and my new iPad Pros both do this. It isn't daily, I would say maybe 2-3 times per week. It's not a crippling problem, but definitely not good for such an expensive brand new device. However, this has come up over on MacRumor forums too, so it seems pretty widespread, My husband and I have totally different color ones too, and they have the same basic issue. Sometimes it just glitches out for 10 seconds, and other times I have to force an entire reboot.

We haven't gone to trade them in since it's obvious it's a general issue that won't be fixed by trading in.

I'm just surprised the media hasn't picked up on it yet. Maybe this week. I just checked for news articles and couldn't find any. But the Apple forums and MacRumor forums are full of complaints.