Level 1

93 points

Verification Code Window not showing up for iMessage

Hello There,

I am having a interesting issue which I have been unable to solve or find and answer too.

I have had 2 step auth running perfectly for a number of years, I have my macbook, iPhone and a number of devices all setup.

My issue, on my macbook my iMessage (and FaceTime) app is not active (was previously). When I open the iMessage app it shows my history but it is not logged in. I goto

* Messages -> preferences

* click Sign in.

* I get a message telling me a "an Apple id verification code is required".

* However, when I click "Ok" to clear the above window, no window pops up to allow me to actually input the verification code.

* The code is sent successfully to my phone by the way. In all other use cases the 2 step auth works fine (i.e. appleid.apple.com).

I am at a bit of a loss. I cannot use FaceTime or iMessage on my macbook (however they work fine on my iPhone / iPad).

I've a feeling I am missing something simple on the mac, any help will be very welcome!

Thanks!
Jason

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.5)

Posted on May 17, 2016 8:02 PM

35 replies

May 24, 2017 2:25 PM in response to neomut

Doesn't work.

Does Anybody know another solution?

May 24, 2017 2:30 PM in response to lisanderQ

That is how it works. You type in your Apple ID password immediately followed (in the same field) by the verification code. When you say it doesn't work, what is happening when you do that?

Cheers,

neomut Author

Level 1

93 points

May 17, 2016 9:12 PM in response to neomut

Turns out I missed something (which you all probably already knew).

In some cases, you actually enter in the password field <your password><verification code>

Solved

Apr 24, 2017 5:11 AM in response to neomut

Thank you so much!!!!! It worked for me. Now I can go running!!

May 24, 2017 3:04 PM in response to gail from maine

I am sorry, I didn't understand what you meant before and I was using only my password instead of writing both together in the space field.

Problem solved. Thanks for your prompt answer gail!

May 24, 2017 8:10 PM in response to lisanderQ

Most excellent! Glad that got the issue resolved, and you are very welcome 🙂

Cheers,

May 25, 2017 8:28 PM in response to lisanderQ

Funny, as I was trying to reply to this post it told me I needed a verification code which was my problem in the first place !!!! Finally got it to go (which is the only reason I can post this).

alr726

Level 1

8 points

Aug 11, 2017 7:28 AM in response to gail from maine

I am having the same issue - I enter the numbers in the password field exactly as shown and it does not work. Any suggestions?

Aug 11, 2017 6:50 PM in response to alr726

Are you entering the numbers in the password field right after the password?

hhbrmb

Level 1

4 points

Aug 12, 2017 4:48 AM in response to AlbaSpire

Hi Alba! Same thing is happening to me. Did you ever find a solution? Thanks in advance!!

Aug 21, 2017 2:29 AM in response to neomut

Thanks for this, it worked for me. But I must say, this is the stupidest UX experience ever. No one would guess to do that. No idea how anyone figured that out! Completely bizarre.

Ikrynka

Level 1

8 points

Nov 9, 2017 1:15 PM in response to neomut

Thank you so much

momon.

Level 1

12 points

Dec 17, 2017 8:38 PM in response to neomut

**** it works 😮

i've been struggle for a whole night to sign in appstore

thanks a looooooooooot

Dec 18, 2017 6:11 AM in response to neomut

It's 2017 and this problem still exists. Unreal.

Feb 22, 2018 12:26 PM in response to neomut

Did anyone get an answer to this as I have the same problem

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Verification Code Window not showing up for iMessage