cannot detect iphone after update to 12.5.1.21

Let's try to clarify:

1. Open Control Panel > Device Manager.
2. Plug in your device.
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices, or as an MTB USB Device.
4. Right-click and select Update Driver Software...
   
5. Click Browse my computer for driver software.
   
6. Click Let me pick from a list of device drivers on my computer.
   
7. Click Have Disk...
   
8. Click Browse...
   
9. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
   then select the usbaapl64.inf file inside.
   
10. Click Open, OK, Next, then Close in sequence to complete the installation of the driver, then exit the device manager.

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

These images come from Windows 7. The precise wording and look of the dialog boxes may be slightly different for Windows 8 or 10 but the overall pattern of the steps should be the same. The aim is to explicitly choose which driver file Windows installs rather than letting it rely on one that may have been cached at an earlier point in time.

tt2

This was the solution for me as well but the driver was in this folder for me: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

- Windows 10 (64-bit)

I'm not seeing my iphone 6s Plus either- not under devices in the file menu

at all

come on - this is suppose to be simple and not cost me money each **** update

why complicate things -

it's not same sex marriage

See this illustrated version of my earlier advice to this thread which is tweaked to make sure that Windows really accesses the correct driver.

tt2

Thank you, the driver update fixed my ipad not connecting since 12.5.1 update. Running Win10 x64 and iPad 3rd gen, found my driver in device manager under "Portable devices" listed as "Apple iPad", updated with Apple driver pointed to directory you stated and updated it. In device manager it now shows under "Universal Serial Bus controllers" listed as "Apple Mobile device USB driver". First connect prompted for trust of computer connection, and iTunes now detects and syncs correctly. Thank you again!

You're welcome. 🙂

tt2

Thank you so much! I also followed turingtest2 advice but used the link you provided. I also disabled and then enabled the driver. iTunes 12.5.1.21 now recognized my iphone 7 and I can finally start loving it!

It's been a frustrating day and you all have made me a very happy girl.

Thanks so much for sharing and helping with this.

I had this problem too, but followed this advice and it worked for me.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Thanks! Ipad was under Portable Devices in Device Manager.

Glad it helped. 🙂

tt2

I tried this in addition to all of the above. I received a warning about hardware not operating properly if I selected "Apple Mobile Device USB Driver" but I over-rode it and proceeded. On the restart all my USB hubs were rendered inoperable. I would caution against this route if your computer is claiming that you have the most recent driver.

It remains though that I cannot synchronise my calendar in time for the working week thanks to Apple. I have Windows 10 Home, iTunes version 12.5.1.21 and an iPhone 6plus.

My experience exactly.

Thanks you so much for your explanation! It worked. Apple shouldn't make this so difficult!

Worked just fine for me with a small exception: in "step 7. Click Let me pick from a list of device drivers on my computer" just clicked "next" and Win10 automatically replaced MS driver with Apple's one.

Thank you for this. You are quite right!

I have just spent an hour or so online to Apple support and this is precisely how they solved it for me in the end. I had been passed up the line through 3 levels of technical support before there was someone who was completely familiar with the problem.

It is a great relief, but has been very frustrating in the meantime. I hope that future updates of iTunes take into consideration the Windows 10 users.