cannot detect iphone after update to 12.5.1.21

THANK YOU SO MUCH @turingtest2. I just picked up a brand new iPhone 7 Plus and could not for the life of me figure out why iTunes would not recognize it. It also explained why my syncing a backups for my iPhone 6 were so slow, I didn't realize it was doing it all over wifi!

It worked. We have to update the driver after ios10.1. Thank you.

That worked for me as well!

I have done all of this suggested troubleshooting except the rollback because I ran out of time. I can't believe the amount of time I have wasted on this issue. I have 8 Apple devices and a fully updated Windows 10 Pro system. None of this troubleshooting has worked. What would be helpful is the fix. How long do I have to wait for that?

You do not need to complete a rollback. I was in your situation and Apple Support (on the 3rd escalation) provided me with the solution and the explanation. What is happening is that Apple iTunes needs one driver and Windows has updated the one it thinks is correct.

Try this.... Plug your phone into the computer. Go to Control Panel - Hardware and Sound - Devices and Printers. Right click on Apple iPhone - Properties. Go to Hardware and Properties again. Choose Drivers tab and click update drivers. This will source the Apple specific driver and not Windows. The driver you are aiming at in this panel is 'Apple Mobile Device USB Driver'.

I hope that this will work for you!

Try the steps on page 3 of this thread.

tt2

I have this issue as well. Did you find a solution?

Try this.... Plug your phone into the computer. Go to Control Panel - Hardware and Sound - Devices and Printers. Right click on Apple iPhone - Properties. Go to Hardware and Properties again. Choose Drivers tab and click update drivers. This will source the Apple specific driver and not Windows. The driver you are aiming at in this panel is 'Apple Mobile Device USB Driver'.

I hope that this will work for you!

turingtest2 wrote:

Try the steps on page 3 of this thread.

tt2

This advice is now gathered as a user tip at iOS device not showing in iTunes for Windows so that it can be updated as and when new information comes to light.

tt2

Best answer to the same problem.

Thanks !

That worked...Thank you for everyones help!

Thank you very much tt2! Your solution worked like a charm!

You're welcome. 🙂

tt2

It takes a village to support an iPhone. Your post was the one that I needed. Thank you.

thanks. worked for me.