You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bitmoji keyboard and iOS 10

Hi,

I've just downloaded ios 10 on my iPhone 6 and my bitmoji keyboard isn't working anymore.
They tell me that I have to give full access to this keyboard, which I did, but it's not working.
How can I get my bitmojis back?


Thanks,


Ben

iPhone 6, iOS 10

Posted on Sep 14, 2016 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2016 6:33 AM

I'm also having this issue, I've taken a few steps to resolve it which have been unsuccessful. I've tried:


- restarting the device

- turning off full access, restarting the device, then granting full access again

- logging out of bitmoji, restarting the device, logging back in

- deleting bitmoji, removing the app, downloading it again, then logging back in.


The app itself works, and loads my images - however it will not work within messages.


My wife upgraded her phone at the same time, with the same phone model and hers appears to be working fine. The only two things I haven't done yet is reset all settings and erase all content and settings.

24 replies
Sort By: 

Sep 16, 2016 11:01 AM in response to benoitfromboulogne

I went into the "App Store" & had to manually update the Bitmoji app along with other ones because now there is a new Apple agreement that needs to be read and agreed to in order to have the updates after updating the iPhone. So after agreeing to it it updated my bitmoji app and is now finally working On my phone. Hope that helps you.

Reply

Sep 17, 2016 12:01 PM in response to Luz360

Same here. Once I'd worked myself up into a tizzy deleting and re-adding the keyboard with permissions over and over, I finally went over to the Bitmoji app and saw I had to sign in again and accept terms. Once I'd done that the keyboard was working as expected in the Messages app.


This might not be necessary if just updating to iOS 10 on your current phone, but was for me when transferring my data to a new iPhone w/ iOS 10.

Reply

Bitmoji keyboard and iOS 10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.