iPhone 7 Plus Phone Call Sound Quality

Are you sure it's the phone then, did your replacement come in a sealed box? I clearly asked Apple to make sure it's fault free before sending it to me, if it arrives faulty our next conversation will be interesting... :-)

I'm going back to Genius Bar today second time.

Rogers is saying may a corrupt iTunes back up!!!

I don't think this would be the case then so many have had this issue.

Must be lots of issues out there re this muffled sound a lot of people haven't blogged & have seen a lot on here!!!!!!

I don't see how Itunes has anything to do with it when I don't backup with Itunes. Apple support asked me to do a clean instal of IOS and the muffled sound was still there. Apple are replacing my 7 Plus and they actually told me during a call an hour ago that the phone is faulty so they're sending me a new phone. This must apply to all Iphone 7 and 7 P's with this call sound issue. I'd speak to Apple Support if I were you and request it's rectified under the 12 month warranty because it's never worked as it's designed to. I actually phoned them using my 7P and they couldn't hear me properly which proved my point, eventually they had to phone my home number...

AppleCare said they would set me up with a completely new phone for pick up at the store. Instead they gave me another one in the plain white box. I just called Sprint and cancelled the purchase since it's still within the 14 day return cutoff. It's a shame because I really liked the phone but it is useless to me for business if I can only be understood with difficulty.

Received my replacement 7Plus today from Apple and call quality is fine now. Not bad service posted original 7P to Apple Tuesday and replacement phone arrived fully working Friday and registered to me in my Apple Account. I don't know why people are getting hung up about replacement phones arriving in a white box the same way it was sent. As you only sent the phone and nothing else in the white box Apple provided for you to return it in what's wrong with receiving a replacement phone the same way.

If either of the plain box replacements I received in the store (not by mail) resolved the problem, I personally would have no issue with the type of box it came in. Unfortunately, I didn't have enough time on my return policy to see if a third attempt would work. Even though the phone has not been out long, perhaps the 2 replacements were refurbished from returns from early adopters who had to replace them. ? Maybe a new box item would have resolved it? . I'm hoping Apple will find a solution so I can try again. The phone really was what I was waiting for - minus the call difficulty.

As soon as my replacement arrived I checked how many times it's been charged using the free Coconut Battery App and it read 1 for load cycles because I charged it on arrival, telling me it was a new phone unless Apple had reset the charge count who knows. The faulty phone had a load cycle count of around 60 odd. My advice to anyone receiving a replacement Iphone is to check it with Coconut Battery. To do this the App runs on your PC and the Iphone is connected using the supplied USB cable, the App then displays battery condition in %, battery charge %, load cycles and a few other bits of info.

I have the same problem. The hollow and muffled sound is worse when other surrounding noises are present.

I have used iPhone 3, 4, and 5 in the past and never experienced such bad sound quality.

Called AT&T and they changed my iPhone7 plus phone setting to "Data", not "Voice and Data", however, the sound quality remains the same. I really hope Apple comes up with a software update soon.

Had same issue with both my wife's and my iPhone 7 Plus phones. We are on Verizon but went directly to Apple and they sent (2) new iPhone 7 Plus replacements. Now the problems with tin can, muffled and bleed over noise in background are gone. Apple Support was quick, overnighted replacements complete with return FedEx all at no cost to me.

Not sure whether this helps

Open voice memo

Try to record and tap on the blue speaker on the top right .. once change white ..

Close voice memo

do a quick test on your phone

Mine seems to have resolved

Just tried this and no change for me. Guess I'm off to the Apple store soon!

i have the same problem with iphone 7 plus, when i am on the phone the voice is muffled and distant, not clear. Yesterday i went to the Apple store and replaced my phone but still the same problem. My only observation was when i got a replacement phone it was ios 10.0.3 and made one call from the store which was fine, very clear. After that i updated to ios 10.1.1 and now the call voice quality is the same, muffled and not clear.

I did another test, i tested 2 different iphone 7 plus with different providers and they sound the same. Also tested to call via viber and the call was very clear. So i guess don't go to the store to exchange it, it's not a hardware problem its probably software but for Apple to fix it they have to admit that there is a problem.

You're holding it wrong. Mine works fine.

I just have to use it like a walky talky. I pull the phone away, speak into the bottom, and then put it back to my ear. It stinks, but it's the only real fix I have found to work.

I have had 4 replacement iPhone 7's and they all have the same exact problem, i was told from apple genius that the new microphone is designed like a cone and if your mouth is not right on it your voice gets garbled up and faint, my iphone 6 works perfect anyway i hold it case or no case

My wife and I both have iPhone 7's and both sound terrible. Not muffled, actually it's quite clear, but it sounds like we're speaking on a digital/high def version of a tin can on a string.