iPhone 7 Plus Phone Call Sound Quality

Can't find my comments/posts about my experience with outgoing calls and attempts at repair.

I believe we should use social media we have literally hundreds of issues on here restricted to apple site general public can't see or now.

3 replacements, I going to sell mine and buy blackberry or Samsung I'm done with apple.

The Genius Bar are not saying a word except last guy started saying to me maybe it's the way I hold phone or my jacket sleeve, WHAT are we idiots did he really expect me to beleive that crap. I just started at him sloughed said yeah it must be the hundreds of people holding the phone with floppy sleeves

I haven't encountered a company like Apple who blatantly continue to deny knowledge of a fault though it's evident that they seem to be censoring our entries and therefore must be aware. I'm so annoyed with being treated disrespectfully by Apple over this issue that I'm raising it with Watchdog via social media in order to move it to the public domain instead of being restricted to this forum. In addition to my iPhone 7 and 7P I own a MacPro, Ipad, Ipad Pro, Macbook Air and generally found Apple fine but it seems they've changed since the loss of Steve Jobs at the helm, he was a guy who strived for perfection and would never have ignored a situation like this.

Briansyddall wrote:

Hi

You have 14 days to return iPhone if you think they are faulty .

Cheers

Brian

You also have a one year warranty, and Apple will replace a defective phone any time in that one year window (2 years if you bought AppleCare+).

Well said. No doubt that comment will be removed too. I'm so disappointed in them. I was genuinely prepared to give the iPhone a go and was enjoying it minus the nobody being able to hear me issue. But the way this is being handled by them is poor. Just need to take to other forums that they can't control.

I've had my 7+ replaced and the replacement has the same fault as is the case for many others. If you read the entries in this string you'll see that the issue isn't having phones replaced it's Apple refusing to acknowledge the fault exists and rectifying it. The evidence suggests it's software issue hence replacement phones exhibit the same fault.

This is exactly how I feel. I wish I could pay someone to promote my concerns about this. Maybe make a YouTube video. Of the phone cutting out during a call

So frustrated as it seems is everyone. My earlier post was deleted. Now on my replacement phone which is not working. Tried to get another replacement through support and have it mailed. Was told I had to pay full price for new phone until they repaired by current phone. No understanding that it cannot be repaired. So back to Genius Bar for third time to get a replacement as there they can confirm there is a problem that cannot be repaired. I wish I could get my 6 back but a contract phone.

Update: I now have a perfectly functioning iPhone 7 Plus 128gb. Went to U.S. Cellular to activate the replacement I was given yesterday at my local Apple Store. I've tested a couple calls with family members that witnessed the poor call quality from my old iPhone 7 Plus and now things are continuously crystal clear and strong, whether holding the phone to my ear or on speakerphone. Callers sound clearer to me as well. I don't understand why my replacement works and everyone else's do not...........

I'm ready. Just spoke with AppleCare and they told me that the 5 th phone should solve this issue. I know better however she said I was her 2nd customer with this issue. I called her and she heard it for herlself and kept saying. "I can't hear you'"

Genius barbrN out of new iPhone 7

Huh ***

They will delete this

Facebook

Fix my iPhone 7

They can't delete that

I'm a novice at this stuff but it appears to be a software issue to me. I have a 6 and just loaded the new iOS today and noticed the bad sound quality immediately after it powered back on and made the first call. Can I eliminate this update and go back to the older iOS? Absolutely can't utilize the phone as a phone like this

No, you can't go back. Your's is the first I've seen about a problem with the 6. It's probably not software, but to be sure back up the phone, then connect it to iTunes and restore iOS on it.

Apple have just called me back. I have successfully completed all the self diagnostic steps without a solution. They attempted to book an appointment at a local 'genius' bar to have them check the hardware. Unfortunately all the 'geni' (is that the right plural for genius?) at the nearest shop in Cambridge are fully booked for the next 7 days so Apple Support are unable help at this time as their booking system is only for the next week!

A shocking response from Apple support (although all the call centre staff are always very polite and try to be helpful).

The only benefit I got from having my 7+ replaced was it came with no charge cycles recorded where the phone it replaced had 70+ recorded. The sound quality was still terrible and Apple heard the poor call quality during a call and had to call me back on the house phone in order to hear me properly. In my opinion contacting Apple is an absolute waste of time and if they replace a phone they send it in a plain box with labels attached identifying new serial number and EMEI but they don't send a set of sticky labels for you to update the original box so you end up with a phone that doesn't match the original box which makes selling more difficult. Apple are so awkward and make everything so difficult, when they decide to replace a phone why can't they print two sets of labels one set for the return box and one to update the original box. Am I expecting to much???