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iPhone 7 gps and cell dropping

So, had my new phone for about 4 hours now and have had both GPS and cell service drop at the same time at least 8 times- typically only for about 2 minutes but as I was traveling and using navigation it was very difficult. Anyone else had this problem?


iphone 7 not listed as a product in this forum yet...

Posted on Sep 16, 2016 11:43 AM

Reply
285 replies

Sep 26, 2016 8:44 AM in response to Jaalwine

Direct from MacRumors forum member @Jimbo1mcm


"My steps to perform the "fix"

  1. on the phone, turn off LTE voice. leave it as data only
  2. turn off wifi calling under the phone settings menu (probably doesn't matter but did it anyways)
  3. log into your My Verizon account and turn off the HD Voice add on. (Manage products and apps > Manage your products) > click remove from account
  4. wait the specified 15-30 mins
  5. reset network settings on the phone
  6. once its time, go back into the account and add HD Voice back onto the account.
  7. turn on LTE Voice/Data again in the phone settings menu

Ok folks, it seemed to work for me tonight. Lets pray this is it!!!!"

Sep 27, 2016 7:37 PM in response to Jaalwine

Same issue here. iPhone 7 128Gb Black Verizon in NYC. Noticed dropped connection on both network and GPS while driving several times. Called support, reset network settings, problem persisted. Called support, restore factory settings, problem persisted. Will be taking it in to the store tomorrow to see what they say.


On a Verizon Business account through employer, so can't access the Voice HD feature through Verizon to test MacRumors fix. 😟

Sep 28, 2016 6:53 AM in response to Jaalwine

I am having this issue as well. It's gotten worse. First noticed the GPS dropping out every 5 minutes using Apple maps on my regular commute where my iphone 6 had no issue. Then noticed I would always be in 3G or 1x or no service in areas I've never had issues before. Standing in the same spot, turning airplane mode on, then off put me back at LTE (full reception..full bars).


I agree with all that there is no way this phone is functional with this issue. It happens too often (multiple times a day) and thus makes the device completely unreliable.

iPhone 7 gps and cell dropping

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