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Bryanmac75 Author

Level 1

27 points

Problem with iPhone 7Plus, lightning to audio connector and inline controls

Just purchased a new iPhone 7 Plus and understand that it no longer has a earphone jack. I have a pair of Bose In-Ear Noise Cancelling Headphones which have inline controls for voice/mic, volume etc. However when connected to the adapter and plugged into the lightning connection and listen to music, the controls don't work. Have others found this as I'm surely not the only one with this problem? The sound is fine, but controls not working, concerned the mic doesn't work either. It's my primary use of earphones for meetings and teleconferences.

Thoughts?

Regards,

Bryan

iPhone 7 Plus-OTHER, iOS 10

Posted on Sep 16, 2016 10:00 PM

22 replies

Oct 14, 2016 8:43 AM in response to Bryanmac75

I have this issue where the mic on the lightning headphones that came in the box with an iPhone 7 doesn't work when plugged in and then after a while I receive a call. The caller cannot hear me. I have to unplug then plug back in and then the caller can hear me. I have updated to 10.0.2 latest update and still experiencing this issue for most calls. I leave the headphones plugged in...then a call comes same issue time and time again. I have contacted Apple about this. Not heard anything. This is a serious issue - anyone else still getting this. Please note this is not even using the lightning to 3.5 mm jack - this is an iPhone 7 with out the box headphones.

Oct 27, 2016 6:21 PM in response to nashersi23

I have the same exact issue, just had a chat with apple support, service tech said he knew nothing of this - yet, here quite a few people are having the same problem. Annoying to have to constantly disconnect and reconnect the lightning connector.

DMBMARK

Level 1

4 points

Nov 11, 2016 2:12 PM in response to Bryanmac75

My iPhone7 is running 10.1.1 and when I plug my Bose headphones into my phone, people can't hear me talk. I can hear them and I can hear my music, but the outsource audio doesn't work. If you plug your headphones half way into the adapter and you wait for the electric current to pop five times, then plug them in, they will work, but you can't control answering or volume from the cord.

There's an issue here and it needs to be fixed!

Nov 12, 2016 4:34 AM in response to lagunabch

I'm still having this issue consistently - where headphones are plugged in and phone is idle in my pocket. I receive a call but caller cannot hear me. I can hear them ok in headphones. Appears mic is not working on headphones. Unplug and plug back in and its ok for 10 mins or so then will 'turn off' again during same call. Driving me insane.