You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 7 Overheating

My new iPhone 7 overheats as soon as it starts to play video, download files, or play music. It even heats up when I'm taking photos.


I found the following article given a fix. I reseted the phone and started as a clean, new phone setup and still heats up.

Here is a quote of the article:

How to fix the Apple iPhone 7 and iPhone 7 Plus overheating problem with these solutions:

  • There could be a good chance that a third-party application is the cause of the overheating Apple iPhone 7 and iPhone 7 Plus. The best way to check this issue is by holding down power and Home button until the screen goes black then remove finger from home while continuing to hold power. Once you see the Apple logo-hold the volume up button until the springboard loads. If the device is in Safe Mode the tweaks will be gone under the setting menu. If the problem is gone then you know it’s being caused by a third-party app. You can try uninstalling one by one to track it down or go for a factory reset.
  • Before you factory reset the Apple iPhone 7 and iPhone 7 Plus, it’s recommended to wiPe the cache partition of the smartphone (Learn how to clear the Apple iPhone 7 and iPhone 7 Plus cache). Select on Settings > General > Storage & iCloud Usage. Then select on Manage Storage. After that tap an item in Documents and Data. Then slide unwanted items to the left and tap Delete. Finally tap Edit > Delete All to remove all the app’s data.


Is anyone else having this problem, and do you have a fix or solution?

Thanks,

Watch Sport 42MM (1st gen), iOS 10

Posted on Sep 17, 2016 6:25 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2017 7:27 AM

I bought iphone 7 (128 gb) recently..i have overheating issue while browsing, chatting even i didnt ve any 3rd party application..moreover i have installed limited application and battery drains very fast as well. i am looking for your fedddback.

156 replies

Sep 27, 2016 7:17 AM in response to silvio j

My new iPhone 7 was also overheating and had a drained battery the first several days after I purchased it. I finally discovered my issue: when I purchased it in store, I was in the middle of an iCloud restoration that was not completed.


So from then on, every time I was on my phone it was trying to restore iCloud in the background, thus causing it to overheat. I went to install the iOS system update and it told me I couldn't update until my iCloud finished restoring, and that is when I figured out what happened. I was able to pause the iCloud restore and perform the system update. It has been working fine ever since.

Sep 29, 2016 4:11 AM in response to silvio j

Just got my Iphone 7 plus 128GB yesterday afternoon. I was in the process of restoring my setting from the Icloud and left the store because it was taking longer to restore. The reps said once your home and connected to the WIFI, it will continue to restore from there. I got to my car; plugged in my cable charger. I have noticed within 5 minutes or so, the back of the iphone near to the camera lens heats up (warm). I said, "a $938.00 brand new iphone behaving as such rightaway!" cannot be right. When I got home, i tried charging the phone via the wall charger, and it also heats up. I need to bring this back to the apple store ASAP. feeling a bit disappointed. I hope Apple could find a way to fix this... I hope its not a hardware issue like it had to my Iphone 6 plus' (touch screen IC's issue).

Sep 29, 2016 10:34 AM in response to silvio j

I got my iPhone 7 Plus on 9/27 and at first everything was fine. Then it started dropping calls. Later in the day the battery starting draining really fast and I couldn't get it to charge. That is when it started to overheat. I turned it off for an hour and it still was hot to the touch and the battery drained by 20% and it was powered off. Every time I try to charge it the phone overheats. I had all apps closed down and just had it in my purse when I grabbed the phone it was red hot and once again I had the temperature warning. I even tried upgrading to 10.0.2 and it didn't fix it. The only time I could get the phone to cool down was when the battery finally drained completely. When I tried to charge it again it got hot. I am very disappointed with this phone. Worse iPhone I ever owned.

Sep 29, 2016 1:27 PM in response to silvio j

Mine does the same too. I'm going to wait till the phone settles itself within the next couple of days. If all else fails, I'll wipe the entire phone out and start from scratch rather than from a backup restore. Whoever wrote meant to be helpful, but clearly does NOT own nor have played with the iPhone 7 in the store. You have to use the Power button for a couple of seconds, then hold down the Lower Volume button at the same time to reboot the iPhone 7. Power button and Home buttons are for previous generations.

Sep 29, 2016 1:46 PM in response to dpeters55

Reboot the phone via Power button and Lower Volume button. Also, are you working from a backup file? If so, I'd recommend keeping the backup on your computer, but restore it brand new to see if it's fixed. I've been having heat issues and battery draining quicker than my iPhone 6 despite the 7 having more processing power and battery life... Will try to let it sit it out for a couple of days, then will restore as brand new phone. If all else fails, am returning it. Good luck.

Sep 30, 2016 8:45 AM in response to dpeters55

Did you get yours at Apple or via your wireless carrier? I'm on my replacement one since Wednesday. Yesterday, I reset my network settings. Followed by deleting all apps, reboot phone, reinstall app fresh, reboot. When I run this Sleep Cycle app, the iPhone 6 drained by 26% in 8h23m, while the iPhone 7 was drained by 40% while both are on airplane mode. Still same issue. This morning, I reset my iPhone 7 to factory settings. When it's charging it's still warmer than all my other iPhones I've previously owned. I'll reinstall the apps and will use it for a few more days. If that really fails, I would have to return the iPhone 7. I'd go through Verizon, but would Apple be able to replace this instead of me resorting to a refurbished version? It's likely I'd have to return completely till they figure it out. It would be a big disappointment, but it's a brand new phone, not to mention it's my second one because Verizon replaced the 1st iPhone 7 with heating up issues. Have you guys had any luck with yours recently?

Oct 2, 2016 9:38 AM in response to dpeters55

How is your iPhone performing now? Did you start it off as a fresh new phone or from a restore. If you restored it, is it still heating up? Also what is your battery performance like with the new iPhone? I've been using my replacement for a day now as a new phone without any old files from the backup. Although it doesn't get quite as uncomfortably warm as when I first did the restore on both the old iPhone 7 and current iPhone 7 replacement and during idle charging, it is still slightly warm (just not as bad!!)... the battery life is still pretty awful. In 5 minutes of normal google search and scrolling through iPhone case searches, it lost 3% battery life. Whatever indexing and analysis it needed to be done in the background... should be done by now. Just curious since your new replacement seems to be better than the other one. Thanks.

Oct 2, 2016 9:41 AM in response to mero1980

Mero1980, are you working from a backup? If you are, then I'd recommend starting fresh without restoring from your backup in case it has incompatible files that some of the developers have yet to updated for iOS 10.0.2. Then give it 24-48 hours and see how it performs with heat and battery life. Although, I wiped out my new iPhone 7 and started off as fresh, it is still warm, but just not as bad. Same thing cannot be said about battery life as it still *****! haha. I'll just have to monitor my usage before I go complaining to Apple. They would've asked if you've done so and so. I could at least tell them, yep. Good luck.

Oct 2, 2016 9:47 AM in response to clover4

LOL why does it block out the word s-u-c-k-s? haha. Battery life stinks although iPhone 7 isn't as uncomfortably warm as it was initially now that am working from a fresh clean slate plus the phone had over 24 hours to do whatever it needs to do in the background because it is new. To be honest, I've owned a bunch of iPhones already now, and this is the worse NEW iPhone I ever purchased.

iPhone 7 Overheating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.