iPhone 7 Overheating

My new iPhone 7 overheats as soon as it starts to play video, download files, or play music. It even heats up when I'm taking photos.


I found the following article given a fix. I reseted the phone and started as a clean, new phone setup and still heats up.

Here is a quote of the article:

How to fix the Apple iPhone 7 and iPhone 7 Plus overheating problem with these solutions:

  • There could be a good chance that a third-party application is the cause of the overheating Apple iPhone 7 and iPhone 7 Plus. The best way to check this issue is by holding down power and Home button until the screen goes black then remove finger from home while continuing to hold power. Once you see the Apple logo-hold the volume up button until the springboard loads. If the device is in Safe Mode the tweaks will be gone under the setting menu. If the problem is gone then you know it’s being caused by a third-party app. You can try uninstalling one by one to track it down or go for a factory reset.
  • Before you factory reset the Apple iPhone 7 and iPhone 7 Plus, it’s recommended to wiPe the cache partition of the smartphone (Learn how to clear the Apple iPhone 7 and iPhone 7 Plus cache). Select on Settings > General > Storage & iCloud Usage. Then select on Manage Storage. After that tap an item in Documents and Data. Then slide unwanted items to the left and tap Delete. Finally tap Edit > Delete All to remove all the app’s data.


Is anyone else having this problem, and do you have a fix or solution?

Thanks,

Watch Sport 42MM (1st gen), iOS 10

Posted on Sep 17, 2016 6:25 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2016 12:40 PM

Mine (my second 7 32gb following Apple replacing my first without question) hasn't overheated since I updated to 10.0.2 and turned off Emergency SOS in privacy>Location services>System services


Could be coincidence...I'll continue to monitor.


Everyone: just take it back to Apple and get a replacement. At least they'all know you're having problems. The more people that do that, the more attention it brings to the issue.

156 replies

Oct 2, 2016 9:38 AM in response to dpeters55

How is your iPhone performing now? Did you start it off as a fresh new phone or from a restore. If you restored it, is it still heating up? Also what is your battery performance like with the new iPhone? I've been using my replacement for a day now as a new phone without any old files from the backup. Although it doesn't get quite as uncomfortably warm as when I first did the restore on both the old iPhone 7 and current iPhone 7 replacement and during idle charging, it is still slightly warm (just not as bad!!)... the battery life is still pretty awful. In 5 minutes of normal google search and scrolling through iPhone case searches, it lost 3% battery life. Whatever indexing and analysis it needed to be done in the background... should be done by now. Just curious since your new replacement seems to be better than the other one. Thanks.

Oct 2, 2016 9:47 AM in response to clover4

LOL why does it block out the word s-u-c-k-s? haha. Battery life stinks although iPhone 7 isn't as uncomfortably warm as it was initially now that am working from a fresh clean slate plus the phone had over 24 hours to do whatever it needs to do in the background because it is new. To be honest, I've owned a bunch of iPhones already now, and this is the worse NEW iPhone I ever purchased.

Oct 18, 2016 11:43 AM in response to silvio j

I've had my iPhone 7 for just over a week now and it only recently in the past two or three days started overheating to insane amounts. It gets super hot after I send just a quick text and has a really hard time cooling down. I have it sitting on my desk now and it has left the desk where it is resting at a warm temperature without the phone box cooling down a bit. The battery has gone from me ending the day at 30-40% to being below 20% by lunch time, which is about four hours after I've unplugged it in the morning. For almost all of these 4 hours, the phone is just sitting on my desk or in my pocket, as I'm at school. It gets worse every time I open my phone to send a text, and especially if I try to listen to music! Just updated to 10.0.3 last night and the problem is the exact same, even a little worse... Switched almost all push notifications off, brightness has been down all the way, and I continually wipe apps from the background activity right after usage. I don't use any games or any other apps, and since I noticed the problem, I only use my iPhone to text and call. I tried music for a second but got nervous with how much heat resulted. Restarted my phone today and turned my phone off all night last night in the charger as well, but no better today... Any help?

Nov 5, 2016 12:20 AM in response to azatava

Hi all this is my first I phone ever and I am really disappointed, firstly it has an issue which no body can answer, sometimes play pause button of music will stop responding in Audio and video, I used to restart my phone but then I got my phone replaced and the problem remains the same then I noticed if I change my region settings playback starts working what a correlation so everytime this iissue comes I change my region secondly this heats up a lot. After spending huge money this is frustrating even my nexus 4 performs better

Nov 30, 2016 6:12 AM in response to silvio j

Ny experience working in technical support is that the samsung's always overheat and this is the excused we used but really this phone just overheats i am a long iphone user my phone jave never overheat i was playing around with the iphone 7 of a coworker and that's phone was burning up and it was just using camera APPLE NEED TO FIX THIS ASAP or they will start losing more customer nevertheless i will not upgrade to have a burning phone i keep my 6s

Dec 4, 2016 3:23 PM in response to silvio j

I recently buy my iphone 7plus(like two or tree months)

And just like 3 days its been overheating and the batery runing low very fast

It occurr when I turn on the cellular data or wi fi and start using the phone. Watching videos or simply on facebook

In just like a minute you can feel that is more hot than supposed to be. I tested from where the heat is coming and I found it comes (start heating) from the home button and in minutes the phone is super hot

I previously had android and never happened to me before. And I allready errased most of my apps. There only a few that I dont want to lose their data left

And I dont want to reset my iphone again

What can I do?

Dec 12, 2016 12:08 PM in response to John Rockefeller

Hi I tried what you wrote about the low power mode when battery on 100% and I think it was on as the battery indicator turned yellow and apps refresh in background was all off. But when I checked on YouTube this seemed to be normal as I watched other people to try it. I think it switches on when you manually switch it on in battery settings as it is supposed to save power by lowering phones performance? Not sure if there is some other settings where you can choose the percentage of battery left to switch on this feature?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 Overheating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.