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silvio j Author

Level 2

214 points

iPhone 7 Overheating

My new iPhone 7 overheats as soon as it starts to play video, download files, or play music. It even heats up when I'm taking photos.

I found the following article given a fix. I reseted the phone and started as a clean, new phone setup and still heats up.

Here is a quote of the article:

How to fix the Apple iPhone 7 and iPhone 7 Plus overheating problem with these solutions:

There could be a good chance that a third-party application is the cause of the overheating Apple iPhone 7 and iPhone 7 Plus. The best way to check this issue is by holding down power and Home button until the screen goes black then remove finger from home while continuing to hold power. Once you see the Apple logo-hold the volume up button until the springboard loads. If the device is in Safe Mode the tweaks will be gone under the setting menu. If the problem is gone then you know it’s being caused by a third-party app. You can try uninstalling one by one to track it down or go for a factory reset.
Before you factory reset the Apple iPhone 7 and iPhone 7 Plus, it’s recommended to wiPe the cache partition of the smartphone (Learn how to clear the Apple iPhone 7 and iPhone 7 Plus cache). Select on Settings > General > Storage & iCloud Usage. Then select on Manage Storage. After that tap an item in Documents and Data. Then slide unwanted items to the left and tap Delete. Finally tap Edit > Delete All to remove all the app’s data.

Is anyone else having this problem, and do you have a fix or solution?

Thanks,

Watch Sport 42MM (1st gen), iOS 10

Posted on Sep 17, 2016 6:25 PM

Top-ranking reply

Aashick29

Level 1

4 points

Posted on Mar 22, 2017 7:27 AM

I bought iphone 7 (128 gb) recently..i have overheating issue while browsing, chatting even i didnt ve any 3rd party application..moreover i have installed limited application and battery drains very fast as well. i am looking for your fedddback.

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156 replies

Bonavox

Level 1

4 points

Nov 25, 2016 11:45 PM in response to silvio j

My new iPhone 7 Pro was restored from backup and from the beginning it got very hot by the camera.

Reset Network Settings did the trick for me.

Nov 30, 2016 1:37 AM in response to silvio j

Mine too ! Everytime i facetime or im using it for more than ten mins it gives me this message and stops working

Nov 30, 2016 6:12 AM in response to silvio j

Ny experience working in technical support is that the samsung's always overheat and this is the excused we used but really this phone just overheats i am a long iphone user my phone jave never overheat i was playing around with the iphone 7 of a coworker and that's phone was burning up and it was just using camera APPLE NEED TO FIX THIS ASAP or they will start losing more customer nevertheless i will not upgrade to have a burning phone i keep my 6s

Nov 30, 2016 8:39 AM in response to silvio j

My wife got first iPhone 7 from T-Mobile, it was overheating (hot, not warm) when she was talking on the phone. You couldn't keep the phone near your ear. Went to Apple store, they have replaced it. The second one is getting warm-hottish. Will try to reset network settings and find out which app is creating the problem. I think there is a iOS 10 problem, some apps running in the background are using too much power.

Nov 30, 2016 11:15 AM in response to silvio j

I got my 7Plus T-mobile flat black 128gig Variant yesterday. I have noticed a terrible heating issue hopefully this can be resolved on Ios 10.2 my flash wouldnt turn on until the phone cooled down. After waiting a few months to finally order one I had my hopes my batch would have big kinks worked out by now.

SayJoy13

Level 1

4 points

Dec 4, 2016 3:23 PM in response to silvio j

I recently buy my iphone 7plus(like two or tree months)

And just like 3 days its been overheating and the batery runing low very fast

It occurr when I turn on the cellular data or wi fi and start using the phone. Watching videos or simply on facebook

In just like a minute you can feel that is more hot than supposed to be. I tested from where the heat is coming and I found it comes (start heating) from the home button and in minutes the phone is super hot

I previously had android and never happened to me before. And I allready errased most of my apps. There only a few that I dont want to lose their data left

And I dont want to reset my iphone again

What can I do?

SayJoy13

Level 1

4 points

Dec 4, 2016 3:25 PM in response to KennyWayne

Maybe is that

For me is happening the same only heats when I turn on the data

Dec 5, 2016 3:07 PM in response to silvio j

Hi i got iphone7+ 128gb 6 days ago and its heating a lot...i did factory reset but no help..does anyone has the similar issue?

Dec 5, 2016 3:08 PM in response to onlypatel

also battery is drainining very fast...from 100% to 30% after using 27 min of facetime...my iphone 6splus was way better then this

LenxUK

Level 1

4 points

Dec 7, 2016 3:26 AM in response to silvio j

I Have IPhone 7 plus 128gb and I noticed overheating when I used YouTube. Also my battery drained very fast. Updated to latest iOS and restarted phone couple of times. Switched off refreshing of apps in background as it seemed it was using battery when app left open. But with new phone of this range that should not happen. My iPhone 6 Plus was working better. I think it might be the same problem what Samsung note 7 had but just not that bad. I did not see this problem mentioned on apples support page. No wonder, people would stop ordering.

Dec 8, 2016 8:46 AM in response to silvio j

Sent my Iphone back to apple on 5th as having the same issue to the point that on charge it was actually loosing power and not charging and it was heating up so much I couldn't hold it!

Currently it is a step 2, diagnosing product but its been at that stage for 2 days now!

Gonna be really annoyed if they send it back saying no issue!!

slimsal

Level 1

4 points

Dec 12, 2016 12:48 AM in response to LenxUK

Delete your YouTube app and re download it and it should help your heating problem.

Dec 12, 2016 1:19 AM in response to silvio j

Apple always gives the same answer and the same ways to fix the problems. The problem is not the phone. It's the software. 10.1.1 does not have battery protection so the phone charges continuesly and overheats. I even changed phones and still have the same problem. I even tried all the apple products they all have the same issues now

LenxUK

Level 1

4 points

Dec 12, 2016 6:25 AM in response to slimsal

Thank you. I have my new IPhone over one week now and the overheating problem did not occur anymore. Not sure what made that. My battery is better as well. I have to mention that I switched off apps background refreshing and restart my phone couple of times. I did not delete YouTube but I will if the overheating starts again. I did not have problem during charging of my phone even from not genuine apple cable ... just for info here.

Dec 12, 2016 7:00 AM in response to LenxUK

Hi,

That's good to know since I have been having problems. Just one question did you try low power mode in the battery settings? It shouldn't turn on before 30% battery charge. If it does it mean there's a problem with the battery.

iPhone 7 Overheating