iPhone 7 - Keeps Freezing!!!

I have just taken on the iPhone 7. I have noticed a couple of issues:


1) Freezing: When I open, contacts or whats app... it just stays on that screen. The lock button, or home button does not work. This will last for about 1.5 minutes!!!! Then the phone will be ok, but may take a few pictures ... this is maybe me pressing the lock and home button together


2) Camera - a lot of the times when I open the camera, I get just a black screen where the camera is, then after a couple of seconds my camera comes on....


Has any one else had these issues, and any help with it? I presume its an ios issue rather than a phone issue?


Sundeep

iPhone 7, iOS 10

Posted on Sep 20, 2016 5:38 AM

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Question marked as Top-ranking reply

Posted on Sep 22, 2017 3:40 AM

Continue to hold the Power button and press and hold the Volume down button located on the left side of your iPhone. Hold both buttons as the iPhone powers off and back on; release both buttons when the Apple logo appears on the screen.

234 replies

Sep 27, 2016 1:45 AM in response to sundeep103

Having very similar issues.


When I first got the iPhone 7 I did a restore from my iPhone 6s.

The phone was freezing as was stated above and I also had the NO SERVICE issue others have stated after coming out of Airplane mode. The battery also appeared to be draining quiet fast. I also had the camera freeze or go black when the camera app was open.


I scheduled a Genius Bar appointment and was told to do a clean setup.

I performed a clean setup and the NO SERVICE issue seems to be gone.


Issues that still persist is camera going black/locking, phone itself freezing/locking when opening phone app or messages app. I'm testing the battery to see if it still drains - a bit complicated since I have the Official Apple extended battery case.


It will be a week of use on Friday, Sept 30th, I will go back to the Genius Bar and have them pull the diagnostics records. Will update with results then.

Sep 27, 2016 8:48 AM in response to oakley1012

I have had my iphone 7 for only 3 days and the message app continues to freeze up as I am typing. There seems to be no pattern. It has gotten so bad that I can only send 1-2 word texts because any more than that it will freeze the keyboard, etc. The only way to get out of it is to completely close the screen then go back in but unfortunately you will have lost what you have already typed. By the third time typing the same thing I am ready to throw the phone out the window. Apple fix this issue or the phone is going back and I am switching to another manufacturer because I can not deal with the constant freezing. It is so bad I had to go to my stand alone computer to even send this message to Apple!!! Help! Has anyone gotten a fix for this. I have tried going back to the manufacturer settings and deleting everything but it did not work. I have IOS 10.2, the latest version on the phone.

Sep 27, 2016 1:59 PM in response to David Enzel

Yep. I first down loaded from the cloud. I was still having issues and thought maybe some of my apps were causing the problem so then I wiped out the phone completely and set it up as a new phone. It continued to freeze when typing. I have since turned it completely off and turned it back on and fingers crossed it hasn't had any issues yet.

Sep 28, 2016 7:09 PM in response to karinafromindian orchard

My iPhone 7 freezes multiple times a day. Apple support had me restore as a new iPhone. Downloading the iOS took almost three hours on with a fast internet connection on my end. The restoration was a waste of time and I still don't know if this is a hardware or software problem. It takes 5 days to get a service appointment at an Apple Store. I am disappointed in Apple.

Oct 2, 2016 4:07 PM in response to sundeep103

Having same freezing issue. In Safari, then the screen freezes, no touchscreen or physical buttons do anything, but the screen is mostly white except headers and clock keeps updating, and the device heats up. Thanks for the post about the new hard reset being the volume down + sleep/wake button, that worked to get it back to normal. iPhone 7 running 10.0.2. Applied needs to fix this bug as clearly it is impacting a lot of users.

Oct 3, 2016 10:25 AM in response to sundeep103

Mine is doing the same! And now I can't make or receive calls. If I try to pick up a call the whole thing locks. If I try to make a call there's no sound at all. No ring, no static, nothing. texting works fine. I'm going to see if I can get a replacement after work. I'm making calls to my husband on my ipad but can only do FaceTime. This is ridiculous. Hard reset didn't work. Taking back to factory settings didn't work. Should have just kept my 5s.

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iPhone 7 - Keeps Freezing!!!

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