macOS Sierra no longer supports ultrawide monitors?

Just installed macOS Sierra and the required resolution for this LG Ultrawide Monitor no longer is displayed. Anyone know of a work around?


User uploaded file

Posted on Sep 20, 2016 1:02 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2018 7:33 AM

that's the model I used to have. I was eventually able to get rid of it by completely uninstalling two apps: Duet Display for Mac and ScreenResX. I have a different model now so unfortunately I can't say if those programs ever fixed the issue with an update, but if you use either one, I'd try uninstalling.

40 replies

Mar 22, 2018 11:02 PM in response to bpoole00

I just did something similar. I have a LG Ultrawide (2560 x 1080) monitor and just got a 2017 MacBook Pro (with 4 USB C ports). My old 2014 MacBook Pro was able to drive it via a Thunderbolt 2 to DisplayPort cable.


I bought a USB C to DisplayPort cable to connect new MBP to the monitor. It didn't work. Display Preferences would set the resolution to "1080p" which was stretched and ugly. SwitchResX didn't help either.


But I had a USB C to HDMI connector and a spare HDMI to HDMI cable. This did work. I got the full native resolution of the monitor without having to touch any settings.


I'm running 10.13.3 FWIW.

Oct 24, 2017 2:04 PM in response to Lukcresdera

I have a Mac Pro 4,1 (2009) with ATI Radeon HD 4870 512 MB upgrade graphics card.

The ATI Radeon HD 4870 512 MB has a D-DVI and a mini display port output.

I have the LG 34UM69G-B ultra wide monitor with its HDMI, Display Port, and USB-C inputs.

I tried various cable connections that did not work to give me full resolution.

1) Cable 1: Single DVI Cable; with Apple DVI to HDMI adapter. (Barely Functional-wrong resolution)

2) Cable 2: Mini Display Port to HDMI adapter; with HDMI Cable. (Monitor never recognized - sleep mode only).

3) Cable 3: Mini Display Port to HDMI 1080P cable. (Monitor never recognized - sleep mode only).

4) Cable 4: Mini Display Port to Display Port 4K cable. (Monitor Recognized and full resolution).


I thought my graphics card was going to be the problem and it was not.

It is the cable selection that was my issue.


I am not running Sierra or High Sierra yet.

Still running OS X El Capitan 10.11.6.

If you have not yet tried Cable 4 above, I would suggest you do.

I opted for the 4K cable just in case because the number of pixels we are pushing are higher than standard HD.

I had luck with "Cable Matters Mini DisplayPort (Thunderbolt™ 2 Port Compatible) to DisplayPort Cable in White 6 Feet - 4K Resolution Ready".


There is no audio transfer between the card and the monitor. I was not expecting it.

I just wanted to document how I achieved a working monitor in case it might help others in the future.

Good luck.

Apr 9, 2018 8:54 AM in response to diac0n0

You MBP 2012 was subject to a free repair/recall.

MacBook Pro Repair Extension Program for Video Issues - Apple Support


You have an NVIDEA graphics controller chip.

NVIDEA has their own drivers you can try to download and use instead.


You also may have a built in graphics controller as part of the processor for lower power.

Have you tried that option instead of using the NVIDEA graphics controller chip.

Apr 27, 2018 8:32 PM in response to guessigotlucky

Also have this issue, not just for widescreen displays but any display I use HDMI to connect with does not utilize full screen real-estate. I was able to fix this issue for some 27" Dell monitors at my work by using a VGA cord with a VGA to thunder-bolt dongle.


After this and other software related issues, I've decided I'm done trying to dance around apple's issues that don't get fixed and the only solution is to buy more apple products.


As a software developer this is really disappointing but if Apple can't provide basic functionality like connecting to a monitor and configuring the correct resolution then there is no point investing more time and resources for more work around solutions.

Apr 9, 2018 2:10 AM in response to studiofour

I've been using an Asus PB298Q for the past 2 years with a mid 2012 MBP and rather frustratingly with a recent MacOS update it stopped working (see thread on Mac crashes when I plug in display 10.13.3).


I've been told to downgrade but as I had not used the monitor for a month or so I can't be sure when Apple broke compatibility. The HDMI input suggests the wrong resolutions and the DisplayPort input crashes the Mac.


Any insights from anybody else here?

Oct 22, 2017 8:03 PM in response to guessigotlucky

I am seeing the 2560 x 1080 option with my just new LG LM 34um69G-B, ultra wide HD (1080p) monitor.

However, when this resolution and others are selected by scaling down, the screen is not very readable.

I am using Mac OS X El Capitan 10.11.6 on a Early 2009 Mac Pro (4,1).


My video card is an original Mac upgrade card, ATI Radeon HD 4870 512 MB.

I am presently using D-DVI link cable with the Apple DVI to HDMI adapter to the HDMI input.

I suspect something is wrong with the cable and/or the card that it is not capable.

I initially tried a mini DP to HDMI cable and the monitor was not even recognized on startup.


Can you please tell me what graphic cards people are using and what cables/adapters your are using to get the Mac Pro to drive the LG ultrawide monitors?

Thank you in advance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS Sierra no longer supports ultrawide monitors?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.