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ios 10 camera bug

Since upgrading my 5s to ios 10, my camera has stopped working.

The phone says the flash will not work until the device cools down. It isn't even hot to the touch.

The camera is completely black for both front and back cameras.

The flash will not turn on.

I have reset the phone and even did a factory reset and erased everything and it still won't work.

I have also tried opening it from the lock screen but I still have the same problem.

<Edited by Host>

iPhone 5s, iOS 10

Posted on Sep 20, 2016 7:40 PM

Reply
63 replies

Oct 14, 2016 10:09 AM in response to glefu

I have the same problem. I chatted with the nice folks at Apple, and they said they were going to have an engineer check it out before sending me to an Apple Store.
When I told them that other people were having the same issue, they actually seemed to care.

I haven't heard back yet, but its only been 3 days.

Oct 14, 2016 4:22 PM in response to glefu

I had a similar issue with my IPad Air. The front camera worked but the rear camera stopped working completely after the upgrade. I tried hard resetting and resetting all of the settings but it still wouldn't work. I painfully went ahead and did a full restore via ITunes and it fixed it. Hoping Apple releases a bug fix because this is painful process to fix what was working fine before the upgrade

Oct 16, 2016 5:40 PM in response to glefu

Brand new iPhone SE 64gb iOS 10.0.2 and I have this issue. Black screen on front and back cameras, swiping to video and back restores it, or going via a 3rd party camera app. I can reliably break it again by closing the camera app and putting the phone to sleep. Once back into the phone, launching the app has the black screen back.


Pretty poor for such a major bug on a brand new iPhone - please fix Apple.


(noticed this thread is in Hardware, when it definitely appears to be a software problem - can this thread be moved or should I new one be started?)

Oct 18, 2016 4:05 AM in response to Kent-Guy

The same problem with my brand new SE 16GB. After update to IOS 10.0.2 - SOMETIMES - back camera has problem to focus and screen stays black. Slide to video and back resolves this issue ...


I called to apple service centre and they told me to bring my device to check it. But I will wait, because it is seems to me like software bug also ...

Oct 24, 2016 2:30 PM in response to glefu

I have iphone 5s too.

I just updated to ios 10.1 but nothing changes, the problem still the same, my rear camera works for about a couples of times when I take picture but then suddenly freeze and black screen just like before.

The front camera looks fine.

I dont know what to do anymore, this issue is very disturbing.

I hope apple will fix it soon.

😟

Oct 25, 2016 2:54 AM in response to aforkbends

If you are certain that the issue is an iOS bug, you may prefer to let Apple know your thoughts by submitting feedback:


https://www.apple.com/feedback/iphone.html


(This is a user-based technical support community - you are not talking with Apple here).


To escalate your issue with Apple, either contact Apple Support or make another Genius Bar reservation. Note that feedback is typically a one-way communication process.

ios 10 camera bug

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