iPad Pro Keyboard "This accessory is not supported by this device"

I do want to point out that I wiped the contacts with only my fingers and I had unplugged both devices when I did this - it took 3 wipe/reconnects for this to work for me.

I've seen some weird "fixes" listed, and tried a few of them, and some worked temporarily, others not at all. Your best bet is just to call Apple, get the okay to replace it while they're still doing it for free, and get a new one. It's just not worth suffering through the rituals of these strange fixes if you don't have to. The hardest part of getting the free replacement was reading the serial number on the keyboard. If that's a problem, put scotch tape over the serial number. That's what the Genius Bar folks did to be able to read it.

Ok this is idiotic but this problem is really bad. Apple support told me going to latest releases of ios would fix this ipad pro, apple keyboard "Accessory not Supported" problem but I went to ios 13.x this week and I think the problem is worse. For people who just want to use the keyboard to cover the ipad glass and set it up in "standing" position I have a solution. Put a small piece of electrical tape over the 3 receptacles on the ipad itself. That stops the connection and the obnoxious "Accessory Not Supported" message. The magnet to connect the apple keyboard to the ipad is strong enough that it connects and stays connected even though the electrical tape is there.

These keyboards which have been troublesome are quite expensive. (We paid around $200 CA. ). The solution of using a dry rag both on the ridge of the keyboard and the contact edge of the ipad seems to work well. I have had to repeat it, but for me this is a better choice than purchasing an additional keyboard.

This worked for me. Apple support was no help whatsoever and only offered a weeks long repair process equal to the original cost of the keyboard. They don’t sell a compatible keyboard anymore. I disassembled on old laptop hard drive and used one of the neodymium magnets inside.

This fix is still working on day 2. I hope it lasts. Thank you for posting.

Take a look at this article Use your Smart Keyboard with iPad Pro - Apple Support

Or you can contact Apple Support Contact Apple for support and service - Apple Support

I replaced the Apple Not-Smart Keyboard with Logitech. It has been working flawlessly for a month now and has backlit too all for $30 less

Try turning off the Apple Pencil in settings….turn off “Scribble” handwriting recognition. Worked for me.

You are basically remagnetizing the metal work which triggers the switch. Because the tolerance here are really tight it is also important to keep the guttering free of any swarf which might be ferrrous. I find I get lots of little metal fiilings stuck to it and these have to be carefully wiped away. Anything that detracts from allowing the two parts to meet will cause a problem. Just been testing my discovery all this evening by tearing the keyboard away and reattaching it and all seems to now be well. In fact I am typing this using the keyboard. Something else which also helps is to lower the iPad onto the keyboard right hand side first and then drops the left to meet. This is where I think the switch lies (Just above keys 1 and 2). If you now have a new keyboard and it works just fine straight out of the box the new example has the required magnetic flux to operate the switch.

When I got replacement, I went to store and got similar flap after calling support and them recommending that I go to store, I went outside the store and called support again, after about ten minutes, the phone rep said that they would replace it. I told them I wanted them to tell the store rep and went back inside. It took bait, but I got them to talk to each other and I finally got replacement.

Without going into repetitive detail, I have the same problem as well. Apple tier 2 sr. advisor rebooted the iPad to brand new, that didn't help. Finally he said, disconnect the keyboard and the problem went away. So, it's my keyboard that's the problem, so what do I now do? Will Apple take the keyboard back and replace it? Will this happen with another brand of compatible keyboard?

I had the same error message, most vexing. I cleaned the connectors on the iPad and the keyboard with a Q-tip dipped in alcohol... rubbing firml. On my device this worked, before cleaning it was dead. The three connectors on the key board appeared a little tarnished.

I have the same problem and I saw the reply about the fix with an Apple Pencil. I couldn’t get the keyboard to work at all, and I didn’t have an Apple Pencil, so in desperation I just plugged in the charge cable, not connected to a charger. I am now typing on s perfectly working keyboard, which continues to function if I remove the cable. What is going on?

I have an older iPad Pro, out of warranty of course. Same issue here even after reboots, cleaning, complete restore, and more reboots. No other issues with the iPad or other accessories. Finally looked for an answer and found this discussion. I'm not comfortable with bending the keyboard or applying magnets to it even if I owned any stronger than the pictures on my fridge. I take great care of my Apple products and very rarely have any issues. This is a bit frustrating, but at least Apple products are superior. Even so, nothing is infallible. If you live near an Apple Authorized Service Center, take it in there. If not, do as I did and contact Apple Support online. After walking through the process I was connected with a Senior Advisor who said they are investigating similar reports of this behavior. So, if you are having this issue please contact Apple and get set up for being part of this investigation and finding a resolution. If enough of these keyboards are having the same issue, Apple may recall it or set up an exchange program.

2 photo - one shows the wear on the iPad and the second shows an example of my clumsy taping of the keyboard. The affected areas are circled in yellow. I suspect that electrical tape might provide a more lasting solution.