iPad Pro Keyboard "This accessory is not supported by this device"

Same problem, just glad my keyboard lasted a couple years before bonking. All update, cleaning, remagnetizing, etc. do nothing. Finally replaced with a Zagg Ultra Thin Slimbook keyboard for half the price. It’s a hard keyboard that makes your iPad Pro look much like a MacBook Air. While I loved typing on the “smart” keyboard, the floppiness could be a nuisance. The Zagg solves that, and the screen can be adjusted to any position for better viewing, video chat, and even folds behind for book/tablet mode.

ITS A SHAME THAT APPLE FORCES PAYING DEDICATED CUSTOMERS TO SHOP OUTSIDE OF THEIR PRODUCT LINE IN ORDER TO FIND A SOLUTION TO PROBLEMS WITH APPLE PRODUCTS.

There. I’ve said it.

UPDATE!

After leaving the plastic card between the iPad and keyboard for a while. I found I could later remove this and it still worked. I even tried separating the iPad from the keyboard “gutter” and reattached and it STILL worked! 👍

Blowing on the contacts (iPad and keyboard) and rubbing the keyboard contacts with a refrigerator magnet for about 30 seconds worked for me.

Striking the button side on my knee a few times solves the problem perfectly.

I cleaned the contacts using an alcohol pad and that solved the problem — for now at least.

I have taken to using my hand to swipe the contact area of the ipad and the keyboard. Might work for you. It does for me and I have to do it quite frequently! Try it as it might work for you.

The Device not supported... (iPad Pro/Smart Cover/Keyboard)

I have been having this same problem, sometimes as frequently as every minute.

Keyboard will work sometimes, but it also stops being recognized for no clear reason. Cleaned contacts, no change.

Called support - they essentially recommended turning it off and on again. Errors continued.

When I went to Genius Bar they switched my iPad Pro - I still see the same error every few minutes.

WIll go again and ask for them to change the keypad Unit. This may of course just be software (error has been present all the way from 10.0.1 to 10.1)

Thanks ILLUMEJAMES! My Smart Keyboard went on strike 2-3 days ago with the accessory not supported message but I still somehow managed to get it going with iPad restarts or reconnecting the keyboard with the iPad. From yesterday, the keyboard became completely useless. I reset to factory settings, cleaned the connectors, rebooted the iPad hundred times... Just now when I found a magnet to try the magnet magic, I saw your post and did the home and power button hard reset before trying the magnet, and IT WORKED! Thanks a lot!

Well, I didn't use a magnet, but take care to put the keyboard first between de 1, 2 keys, and then the rest... et voila! the screen keyboard disappeared... and the keyboard start to work again after a couple of reboots and attach and detach... Thanks for the tip... I hope this allows me to use it without a problem...

Hello there. I also have the same problem. However, I was lucky because I found a YouTube video with super simple way to fix it. I am not sure it works with everyone but at least it worked for me. Hope it helps everyone

https://youtu.be/CahDBNBmah0

I gave up and ordered a third party keyboard and mouse that uses bluetooth that cost only $37.99, easy to sync and works great. The keyboard lights up in seven different colors. If Apple ever does come through with some sort of program to replace the defective keyboard, I still follow this thread.

https://www.amazon.com/gp/product/B07KG5PFMZ/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Apple have been woefully unhelpful with the issues I've had with the smart keyboard. Spoke to them today via chat and phone and they are utterly oblivious to the issues. The first agent thought it was a software issue - it's not. It's clearly a hardware issue. For one the case itself is not built to last - the fold point on the case is the biggest problem for me as during normal use it has become floppy. It is not rigid enough anymore to "push" the iPad or keep it at the needed angle onto the contacts in the wells.

When I quoted Irish consumer law, the agent pretty much wiped her hands of the issue and didn't want to deal with it. So now I have to go make an appointment with an authorised seller here in Ireland since we don't have genuis bars and no doubt have to pay them to "diagnose" the problem before they even do anything about it. (Last time I took a macbook in and clearly said I want the battery replaced no diagnostics needed etc - and they charged me over 70euros to let me know the battery needed replaced. -.- )

Apple are getting worse. Absolutely shameful for a product that costs 200euros!

Apple did not acknowledge the problem with me. They said I had to buy a new keyboard. Disappointing. $229 plus tax.

See response from “iPodge” April 2017 with the “magnet trick”. That fixed my problem. In fact, I’m typing on the Smart Keyboard now. Thanks iPodge!

im so tired about the keyboard! now is working!!! is works!! so happy! !!!! thanks you very much!

PS let me tell, i have to rub a magnet over the entire keyboard!