orodsix
Level 1 (19 points)
Desktops

Q: Macbook slow after updating to mac os sierra

Mac book is very slow after updating to mac os sierra. I try to open an app and its very slow, even finder

How do I fix this?

i've already restarted but no luck

 

I have a mac book pro late 2011 version 10.12

MacBook Pro, macOS Sierra (10.12), late 2011 model

Posted on Sep 23, 2016 4:37 PM

by John Galt,Apple recommended
John Galt John Galt
Level 8 (49,367 points)
Mac OS X
A:

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.

 

Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

 

Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

 

Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac - Apple Support. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: OS X El Capitan: Delete a user. Before removing it, confirm you don't need any of the files you might have created in that Account.

 

Let me know what you determine.

Posted on Sep 23, 2016 9:25 PM

Close
orodsix

Q: Macbook slow after updating to mac os sierra

  • All replies
  • Helpful answers

  • by John Galt,Apple recommended

    John Galt John Galt Sep 23, 2016 9:25 PM in response to orodsix
    Level 8 (49,367 points)
    Mac OS X
    Sep 23, 2016 9:25 PM in response to orodsix

    Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.

     

    Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

     

    Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

     

    Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac - Apple Support. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: OS X El Capitan: Delete a user. Before removing it, confirm you don't need any of the files you might have created in that Account.

     

    Let me know what you determine.

  • by lllaass,

    lllaass lllaass Sep 24, 2016 12:48 AM in response to orodsix
    Level 10 (189,253 points)
    Desktops
    Sep 24, 2016 12:48 AM in response to orodsix

    Run this and post the results here so we know more about your configuration.

    http://etrecheck.com/

    EtreCheck

    https://discussions.apple.com/docs/DOC-6172

  • by scott047,

    scott047 scott047 Sep 25, 2016 5:33 PM in response to lllaass
    Level 1 (4 points)
    Sep 25, 2016 5:33 PM in response to lllaass

    This is what im getting




    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-25 19:28:22

    Download EtreCheck from https://etrecheck.com

    Runtime 2:08

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,1

        1 2.3 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 87

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1440 x 900

        NVIDIA GeForce GT 650M - VRAM: 512 MB

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one hour

     

    Disk Information: ⓘ

        KINGSTON SV300S37A480G disk0 : (480.1 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 478.87 GB (397.94 GB free)

                Core Storage: disk0s2 479.24 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        GenesysLogic USB3.0 Hub

            LaCie Porsche Desktop for Mac

            Lexar LRW400

            LaCie Rugged USB3-FW

        GenesysLogic USB2.0 Hub

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/Safari/Extensions/Searchme.safariextz

        One adware file found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/MacX DVD Video Converter Pro Pack.app

        [not loaded]    com.digiarty.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-07-29) [Support]

     

            /Library/Extensions

        [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.3 - SDK 10.9 - 2016-09-25) [Support]

        [loaded]    com.driver.LogJoystick (2.0 - SDK 10.8 - 2016-09-25) [Support]

        [not loaded]    com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.8 - 2016-09-25) [Support]

        [loaded]    com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-25) [Support]

        [loaded]    com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-09-25) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-09-25) [Support]

     

            /System/Library/Extensions

        [loaded]    com.nvidia.CUDA (1.1.0 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.NVDAStartupWeb (10.13.65 - OS X 10.7 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.GeForceWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGM100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanWeb (10.13.65 - 2016-09-25) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    166 Apple tasks

        [running]    99 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    41 Apple tasks

        [loaded]    160 Apple tasks

        [running]    102 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-24) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-08-17) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-09-21) [Support]

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-09-25)

        [running]    com.nvidia.nvagent.plist (2016-09-24) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-09-16) [Support]

        [running]    com.sophos.uiserver.plist (2016-09-15) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-09-13)

        [loaded]    com.google.keystone.daemon.plist (2016-09-21) [Support]

        [loaded]    com.ipvanish.IPVanish.VPNHelper.plist (2015-11-01) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-01-23) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

        [loaded]    com.nvidia.cuda.launcher.plist (2016-06-09) [Support]

        [running]    com.nvidia.nvroothelper.plist (2016-09-24) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-09-16) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-09-15) [Support]

        [loaded]    jp.co.canon.MasterInstaller.plist (2016-01-26) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-22) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2016-08-21)

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-24)

        [failed]    com.wondershare.AnjoyTunesHelper.plist (2015-06-03) [Support]

        [failed]    com.wondershare.mobilegodaemon.plist (2015-06-03) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-22) [Support]

        PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-23) [Support]

        GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-07-02) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions: ⓘ

        Searchme - Spigot, Inc. - http://www.spigot.com/ (2013-07-11) Adware!  [Remove]

     

    3rd Party Preference Panes: ⓘ

        CUDA Preferences (2016-06-09) [Support]

        Flash Player (2016-08-29) [Support]

        Java (2016-05-28) [Support]

        NVIDIA Driver Manager (2016-09-24) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 478.87 GB Disk used: 80.93 GB

        Destinations:

            Backup [Local]

            Total size: 4.00 TB

            Total number of backups: 33

            Oldest backup: 8/28/16, 22:59

            Last backup: 9/25/16, 14:14

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 478.87 GB X 3)

     

    Top Processes by CPU: ⓘ

            28%    AddressBookManager

             5%    backupd

             5%    WindowServer

             3%    kernel_task

             2%    SophosMcsAgentD

     

    Top Processes by Memory: ⓘ

        1.24 GB    kernel_task

        852 MB    mdworker(25)

        262 MB    SophosScanD

        246 MB    com.apple.WebKit.WebContent

        229 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        8.11 GB    Free RAM

        7.89 GB    Used RAM (3.53 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 25, 2016, 07:14:39 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-25-191439_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        Sep 25, 2016, 05:51:21 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-175121_[redacted].crash

            /Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/libs/node

        Sep 25, 2016, 05:39:22 PM    Self test - passed

        Sep 25, 2016, 10:53:27 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-105327_[redacted].crash

        Sep 25, 2016, 10:09:51 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-100951_[redacted].crash

        Sep 25, 2016, 10:05:25 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-100525_[redacted].crash

        Sep 25, 2016, 01:30:47 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-013047_[redacted].crash

        Sep 24, 2016, 11:31:22 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-233122_[redacted].crash

        Sep 24, 2016, 11:10:40 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-231040_[redacted].crash

        Sep 24, 2016, 10:11:52 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-221152_[redacted].crash

        Sep 24, 2016, 08:29:39 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-202939_[redacted].crash

        Sep 24, 2016, 08:13:57 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-201357_[redacted].crash

        Sep 24, 2016, 03:32:22 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-24-153222_[ redacted].crash

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

  • by scott047,

    scott047 scott047 Sep 25, 2016 5:33 PM in response to lllaass
    Level 1 (4 points)
    Sep 25, 2016 5:33 PM in response to lllaass

    This is what im getting




    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-25 19:28:22

    Download EtreCheck from https://etrecheck.com

    Runtime 2:08

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,1

        1 2.3 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 87

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1440 x 900

        NVIDIA GeForce GT 650M - VRAM: 512 MB

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one hour

     

    Disk Information: ⓘ

        KINGSTON SV300S37A480G disk0 : (480.1 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 478.87 GB (397.94 GB free)

                Core Storage: disk0s2 479.24 GB Online

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        GenesysLogic USB3.0 Hub

            LaCie Porsche Desktop for Mac

            Lexar LRW400

            LaCie Rugged USB3-FW

        GenesysLogic USB2.0 Hub

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/Safari/Extensions/Searchme.safariextz

        One adware file found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/MacX DVD Video Converter Pro Pack.app

        [not loaded]    com.digiarty.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-07-29) [Support]

     

            /Library/Extensions

        [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.3 - SDK 10.9 - 2016-09-25) [Support]

        [loaded]    com.driver.LogJoystick (2.0 - SDK 10.8 - 2016-09-25) [Support]

        [not loaded]    com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.8 - 2016-09-25) [Support]

        [loaded]    com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-25) [Support]

        [loaded]    com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-09-25) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-09-25) [Support]

     

            /System/Library/Extensions

        [loaded]    com.nvidia.CUDA (1.1.0 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.NVDAStartupWeb (10.13.65 - OS X 10.7 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.GeForceTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.GeForceWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGF100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGK100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAGM100HalWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDANV50HalTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanTeslaWeb (10.13.65 - 2016-09-25) [Support]

        [not loaded]    com.nvidia.web.NVDAResmanWeb (10.13.65 - 2016-09-25) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    166 Apple tasks

        [running]    99 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    41 Apple tasks

        [loaded]    160 Apple tasks

        [running]    102 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-24) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-08-17) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-09-21) [Support]

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-09-25)

        [running]    com.nvidia.nvagent.plist (2016-09-24) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-09-16) [Support]

        [running]    com.sophos.uiserver.plist (2016-09-15) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-09-13)

        [loaded]    com.google.keystone.daemon.plist (2016-09-21) [Support]

        [loaded]    com.ipvanish.IPVanish.VPNHelper.plist (2015-11-01) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-01-23) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

        [loaded]    com.nvidia.cuda.launcher.plist (2016-06-09) [Support]

        [running]    com.nvidia.nvroothelper.plist (2016-09-24) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-09-16) [Support]

        [running]    com.sophos.common.servicemanager.plist (2016-09-15) [Support]

        [loaded]    jp.co.canon.MasterInstaller.plist (2016-01-26) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-22) [Support]

        [loaded]    com.bittorrent.uTorrent.plist (2016-08-21)

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-24)

        [failed]    com.wondershare.AnjoyTunesHelper.plist (2015-06-03) [Support]

        [failed]    com.wondershare.mobilegodaemon.plist (2015-06-03) [Support]

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-22) [Support]

        PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-23) [Support]

        GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-07-02) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions: ⓘ

        Searchme - Spigot, Inc. - http://www.spigot.com/ (2013-07-11) Adware!  [Remove]

     

    3rd Party Preference Panes: ⓘ

        CUDA Preferences (2016-06-09) [Support]

        Flash Player (2016-08-29) [Support]

        Java (2016-05-28) [Support]

        NVIDIA Driver Manager (2016-09-24) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 478.87 GB Disk used: 80.93 GB

        Destinations:

            Backup [Local]

            Total size: 4.00 TB

            Total number of backups: 33

            Oldest backup: 8/28/16, 22:59

            Last backup: 9/25/16, 14:14

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 478.87 GB X 3)

     

    Top Processes by CPU: ⓘ

            28%    AddressBookManager

             5%    backupd

             5%    WindowServer

             3%    kernel_task

             2%    SophosMcsAgentD

     

    Top Processes by Memory: ⓘ

        1.24 GB    kernel_task

        852 MB    mdworker(25)

        262 MB    SophosScanD

        246 MB    com.apple.WebKit.WebContent

        229 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        8.11 GB    Free RAM

        7.89 GB    Used RAM (3.53 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 25, 2016, 07:14:39 PM    /Library/Logs/DiagnosticReports/backupd_2016-09-25-191439_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        Sep 25, 2016, 05:51:21 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-175121_[redacted].crash

            /Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/libs/node

        Sep 25, 2016, 05:39:22 PM    Self test - passed

        Sep 25, 2016, 10:53:27 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-105327_[redacted].crash

        Sep 25, 2016, 10:09:51 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-100951_[redacted].crash

        Sep 25, 2016, 10:05:25 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-100525_[redacted].crash

        Sep 25, 2016, 01:30:47 AM    ~/Library/Logs/DiagnosticReports/node_2016-09-25-013047_[redacted].crash

        Sep 24, 2016, 11:31:22 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-233122_[redacted].crash

        Sep 24, 2016, 11:10:40 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-231040_[redacted].crash

        Sep 24, 2016, 10:11:52 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-221152_[redacted].crash

        Sep 24, 2016, 08:29:39 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-202939_[redacted].crash

        Sep 24, 2016, 08:13:57 PM    ~/Library/Logs/DiagnosticReports/node_2016-09-24-201357_[redacted].crash

        Sep 24, 2016, 03:32:22 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-24-153222_[ redacted].crash

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

  • by lllaass,

    lllaass lllaass Sep 26, 2016 1:09 AM in response to scott047
    Level 10 (189,253 points)
    Desktops
    Sep 26, 2016 1:09 AM in response to scott047

    Maybe this will help:

    Contacts hogging CPU

    I would also uninstall Sophos since it frequently causes slowness and is not necessary

    http://www.macexpertguide.com/how-to-uninstall-sophos-mac-antivirus/

     

  • by gregfromvancouver,

    gregfromvancouver gregfromvancouver Sep 28, 2016 1:25 PM in response to orodsix
    Level 1 (4 points)
    Sep 28, 2016 1:25 PM in response to orodsix

    I had this problem for awhile too.  What fixed it for me is to go to the System Preferences and turn off the iCloud Drive. Once I had done this, everything worked fine and I was able to restart the iCloud services (just make sure your ONLY backing up the stuff you need backed up)

  • by Old Toad,

    Old Toad Old Toad Sep 28, 2016 1:39 PM in response to scott047
    Level 10 (141,223 points)
    Mac OS X
    Sep 28, 2016 1:39 PM in response to scott047

    Uninstall CleanMyMac3.  It's considered akin to maleware around here.  Follow the developer's instructions to uninstall.  Also, as Illaass recommended uninstall the Sophos A/V software. It's absolutely not needed on Macs and can compromise performance.  Again, get the developer's instructions for uninstalling.

     

    Also remove the adware that was found:

    Adware: ⓘ

        ~/Library/Safari/Extensions/Searchme.safariextz

        One adware file found.

    OTsig.png

  • by John Galt,

    John Galt John Galt Sep 28, 2016 2:30 PM in response to scott047
    Level 8 (49,367 points)
    Mac OS X
    Sep 28, 2016 2:30 PM in response to scott047

    "Sophos" and "cleaning" products appear to be present. It is not reasonable to expect that Mac to work properly.

     

    Adware is also installed. For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.

     

    How would you like to proceed?

  • by scott047,

    scott047 scott047 Sep 28, 2016 2:38 PM in response to lllaass
    Level 1 (4 points)
    Sep 28, 2016 2:38 PM in response to lllaass

    Sophos and Clean My Mac has been uninstalled. This problem has resolved itself. Not sure if it was those two programs in and of itself but I also did a reinstall of Sierra and things are running smoothly once again. Thanks to all who responded.

    Scott

  • by John Galt,

    John Galt John Galt Sep 28, 2016 2:40 PM in response to scott047
    Level 8 (49,367 points)
    Mac OS X
    Sep 28, 2016 2:40 PM in response to scott047

    scott047 wrote:

     

    Sophos and Clean My Mac has been uninstalled. This problem has resolved itself.

     

     

     

    Your Mac will work just fine... if you let it.

  • by Old Toad,

    Old Toad Old Toad Sep 28, 2016 2:49 PM in response to scott047
    Level 10 (141,223 points)
    Mac OS X
    Sep 28, 2016 2:49 PM in response to scott047
    This problem has resolved itself.

    No it didn't.  You did by removing the two bad apps.

  • by ladykings,

    ladykings ladykings Sep 28, 2016 9:39 PM in response to orodsix
    Level 1 (4 points)
    Mac OS X
    Sep 28, 2016 9:39 PM in response to orodsix

    Here are my results.  They are pretty bad.  Besides waiting for APPLE to finally produce a new MacBook pro so I can upgrade.  What else can I do.  I can't stand the lock ups I am dealing with now.  I already removed the adware.  HELP

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-28 21:31:12

    Download EtreCheck from https://etrecheck.com

    Runtime 9:17

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Computer is too slow

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Late 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.4 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 603

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.88 GB (341.12 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist

        ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

        3 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Library/Application Support/LogMeIn/drivers

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.4899 - 2015-03-04) [Support]

     

            /Library/Extensions

        [loaded]    com.bitdefender.SelfProtect (1.1 - SDK 10.8 - 2016-09-24) [Support]

        [loaded]    com.bitdefender.TMProtection (5.0.1 - SDK 10.11 - 2016-09-24) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    168 Apple tasks

        [running]    75 Apple tasks

        [killed]    20 Apple tasks

        20 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

        [not loaded]    40 Apple tasks

        [loaded]    158 Apple tasks

        [running]    94 Apple tasks

        [killed]    11 Apple tasks

        11 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

        [running]    com.bitdefender.antivirusformac.plist (2016-09-22) [Support]

        [not loaded]    com.logmein.logmeingui.plist (2015-03-04) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-01-01) [Support]

        [running]    com.rosettastone.rosettastonedaemon.plist (2012-12-25) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2016-06-13) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2016-06-13) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-09-13)

        [loaded]    com.bitdefender.AuthHelperTool.plist (2016-09-22) [Support]

        [running]    com.bitdefender.agent.plist (2016-09-24) [Support]

        [loaded]    com.bitdefender.upgrade.plist (2016-09-22) [Support]

        [running]    com.crashplan.engine.plist (2016-07-15) [Support]

        [not loaded]    com.logmein.logmeinserver.plist (2015-03-04) [Support]

        [running]    com.macpaw.CleanMyMac3.Agent.plist (2016-09-28) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-08-10) [Support]

        [loaded]    com.oracle.JavaInstallHelper.plist (2016-07-26) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-01-01) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-05-02) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2016-06-13) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2014-03-05) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-11-29)

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-08-25) [Support]

        [failed]    com.jdibackup.JustCloud.autostart.plist (2016-09-06) Adware!  [Remove]

            /usr/bin/open

        [loaded]    com.jdibackup.JustCloud.backupstart.plist (2016-09-06) Adware!  [Remove]

            /usr/bin/open

        [failed]    com.jdibackup.JustCloud.notify.plist (2016-09-06) Adware!  [Remove]

            /usr/bin/open

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-28)

        [running]    com.spotify.webhelper.plist (2014-10-09) [Support]

     

    User Login Items: ⓘ

        Box Sync    Application  (/Applications/Box Sync.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        ScanSnap Manager    Application  (/Applications/ScanSnap/ScanSnap Manager.app)

        CrashPlan menu bar    Application  (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

        Evernote    Application  (/Applications/Evernote.app)

        Box Local Com Server    Application  (~/Library/Application Support/Box/Box Edit/Box Local Com Server.app)

        Box Edit    Application  (~/Library/Application Support/Box/Box Edit/Box Edit.app)

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-08-22) [Support]

        Flip4Mac WMV Plugin: 3.1.0.24   - SDK 10.8 (2013-03-25) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        AmazonMP3DownloaderPlugin101736: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-12-31) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-28) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-14) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        WebClient: 1.0 - SDK 10.7 (2014-12-28) [Support]

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-24) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-10-01) [Support]

        WebEx64: 1.0 - SDK 10.10 (2016-01-23) [Support]

        ZoomUsPlugIn: 3.5.48445.0422 - SDK 10.11 (2016-04-26) [Support]

     

    Safari Extensions: ⓘ

        Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-09-28)

        TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (2016-09-24)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-08-29) [Support]

        Flip4Mac WMV (2013-01-09) [Support]

        Java (2016-03-24) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 498.88 GB Disk used: 157.76 GB

        Destinations:

            H [Local]

            Total size: 499.76 GB

            Total number of backups: 11

            Oldest backup: 11/22/14, 12:13 AM

            Last backup: 4/13/16, 10:46 PM

            Size of backup disk: Adequate

                Backup size 499.76 GB > (Disk used 157.76 GB X 3)

     

    Top Processes by CPU: ⓘ

            50%    BDLDaemon

             7%    WindowServer

             4%    kernel_task

             2%    pluginkit

             2%    Box Sync Monitor

     

    Top Processes by Memory: ⓘ

        487 MB    com.apple.WebKit.WebContent(7)

        449 MB    kernel_task

        82 MB    CrashPlanService

        74 MB    BDLDaemon

        53 MB    Safari

     

    Virtual Memory Information: ⓘ

        28 MB    Free RAM

        3.97 GB    Used RAM (468 MB Cached)

        81 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 28, 2016, 09:15:43 PM    /Library/Logs/DiagnosticReports/CleanMyMac 3_2016-09-28-211543_[redacted].cpu_resource.diag [Details]

            /Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3

        Sep 28, 2016, 08:28:47 PM    Self test - passed

        Sep 28, 2016, 05:45:27 PM    ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-09-28-174527_[redacted].cras h

            /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

        Sep 26, 2016, 09:22:20 PM    /Library/Logs/DiagnosticReports/mtmd_2016-09-26-212220_[redacted].cpu_resource. diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/mtmd

  • by John Galt,

    John Galt John Galt Sep 28, 2016 9:52 PM in response to ladykings
    Level 8 (49,367 points)
    Mac OS X
    Sep 28, 2016 9:52 PM in response to ladykings

    ladykings wrote:

     

    They are pretty bad.

     

    That's an understatement.

     

    I already removed the adware.

     

    Not according to that report.

     

    What else can I do.


    Post a new Discussion, because you will require different guidance. Please read Writing an effective Apple Support Communities question.