Macbook slow after updating to mac os sie…

Feb 13, 2017 10:54 PM in response to orodsix

1. Replace your Mac hard drive with an SSD

2. Add more memory (RAM) https://www.cnet.com/how-to/how-and-when-to-upgrade-your-macs-ram/

3. Uninstall old Mac apps

4. Clean up applications you still use

5. Find and delete duplicate files with a Mac duplicate file finder

Reply

Mar 26, 2017 3:15 PM in response to orodsix

In most cases reinstalling the system won't remedy this.

My advice is to report to Apple your findings. Since Yosemite everything has begun slowing down significantly.

Live Video Rendering and Audio Especially with macOS Sierra is so under par and forcing even my Brand New iMac 5k fully loaded along with my 2016 Late MBP Fully Loaded totally to their knees with flying fans. With Mac OS 10.9 Mavericks I could do so much more without the fans kicking in and giving me Video and Audio Drop outs all the time..

But then again back then the console was not being spammed with 30 Log Messages per second. Something which even the Apple Computers in the Apple Stores are exhibiting. When so many messages are hitting the Console that is going to eat up CPU cycles which the user could have spent much better.

If you really rely on performance

1 - Turn off iCloud Completely on your Mac. Incl. Photos.

2 - Disable anything Handoff and anything trying to constantly establish com. with any iOS devices.

3 - Get in the habit of quitting out of Safari and especially Mail when doing CPU intensive work.

Until this whole iOS integration into OS X and the new Swift language is settling down I fear that performance is going to get a lot worse before it gets better. However, if you really want your Mac to run screamingly fast, you are going to have to work for it. But it is possible. But it involves disabling a lot of Daemons and background tasks. And disabling iCloud which would be a no no for most since they rely heavily on it. If you are in to serious Image, Video or Audio Production there is no way around disabling those. Or you have to revert back to pre 10.10. I know a lot of pro facilities still sitting on 10.9 due to the fact that it is much more performant for such apps.

Reply

Old Toad

Level 10

218,194 points

Apr 14, 2017 9:09 AM in response to PDXChas

You have a large amount of adware and malware installed.

1 - CMM3 is considered malware around here. Uninstall it.

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2017-01-12)

How to uninstall CleanMyMac 3. Knowledge Base - MacPaw

2 - As for the adware either rerun Etrecheck and click on the Remove button next to them or download and use Malwarebytes Anti-Malware for Macs. It's was developed by one of the most respected and top contributors in these forums and recommended by nearly all of the top contributors here.

If you would prefer to do it manually follow these instructions from theSafeMac.com site (author of Malwarebytes): Adware Removal Guide

3 - uninstall both MacAfee and Avast. There is absolutely no need for either on a Mac. Both are worthless software than only slows down the Mac and drains the pocketbook. Google to find the developer's instructions for uninstalling.

4 - you're running the minimum amount of RAM for Sierra. You will see an improvement if you increase your RAM to 8 GB from either Crucial.com or macsales.com, the only two reliable providers of RAM modules for Macs. However, take fade of items 1 - 3 first and see if the performance improves to acceptable levels. If so then you won't have to expend additional $$.

Reply

Eric Root

Level 10

687,283 points

Apr 16, 2017 2:49 PM in response to Seeyou1990

Unknown Files: ⓘ

~/Library/LaunchAgents/com.techyutils.ummhlpr.plist

~/Library/Application Support/umm/ummhlpr.app/Contents/MacOS/ummhlpr

~/Library/LaunchAgents/com.viewmc.protect.update.plist

~/Library/Application Support/viewmc/viewmc.app/Contents/MacOS/Installer -evnt agnt -oprID 80801150|10512|1000019|0|0|1|0|000000000|01112016|04163124|||VVM=|VW5pdGVkIFN0Y XRlcw==|R29vZ2xl -dBrowser Safari

2 unknown files found. [Check files]

Click [Check files].

You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.

Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.

Malwarebytes Anti-Malware for Mac 10.9 and later

What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

More RAM would help.

The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times and a hard drive from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I had 6GB installed on an early 2008 iMac supposedly limited to 4 GB and noticed an improvement.

Crucial

Other World Computing

Reply

Old Toad

Level 10

218,194 points

Apr 17, 2017 10:00 AM in response to Seeyou1990

[running] com.techyutils.ummhlpr.plist (2017-04-07) [Support]

There's been some speculation about techyutils and some malware: PCVARK plays dirty - Malwarebytes Labs | Malwarebytes Labs

I suggest you uninstall all techytuils software along with the files Eric suggested you remove.

Also remove uTorrent. The sites it often access are known to include malware and adware with its downloads. I personally wouldn't let it on my Mac.

After removing all of the offending software reboot and rerun Etrecheck to make sure all have been removed. Then check the performance and see if additional RAM is still warranted for your type of use.

Reply

Apr 17, 2017 4:01 PM in response to orodsix

HI MY FRIENDS...I DID THE UPDATE A MONTH AGO AND MY BELOVE MAC IS TERRIBLE SLOW...EVERY MOVE THAT I MAKE TAKES TIME ...I DID THE ETRECCHECK...HERES WHAT SAID!

PLS LET ME KNOW WHAT I HAVE TO DO...THKS

EtreCheck version: 3.1.5 (343)

Report generated 2017-04-17 18:50:03

Download EtreCheck from https://etrecheck.com

Runtime 2:54

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 992

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: ⓘ

macOS Sierra 10.12.4 (16E195) - Time since boot: about one day

Disk Information: ⓘ

Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

MAC (disk0s2) / [Startup]: 288.00 GB (62.29 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) <not mounted> : 31.21 GB

MATSHITADVD-R UJ-898 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2017-04-06) [Support]

[not loaded] com.roxio.TDIXController (1.7 - 2017-04-06) [Support]

/System/Library/Extensions

[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.1.5 - SDK 10.5 - 2017-04-11) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.64 - 2017-04-11) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2017-04-11) [Support]

/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns

[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5 - 2011-06-14) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.1.5 - SDK 10.5 - 2011-06-14) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.1.5 - SDK 10.5 - 2011-06-14) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.1.5 - SDK 10.5 - 2011-06-14) [Support]

[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.1.5 - SDK 10.5 - 2011-06-14) [Support]

Startup Items: ⓘ

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[failed] com.apple.CallHistorySyncHelper.plist (2017-03-22)

[failed] com.apple.CoreAuthentication.agent.plist (2017-03-22)

[failed] com.apple.ctkd.plist (2017-03-22)

[failed] com.apple.iconservices.iconservicesagent.plist (2017-03-22)

[failed] com.apple.photoanalysisd.plist (2017-03-22)

[failed] com.apple.storelegacy.plist (2017-03-22)

[not loaded] 8 Apple tasks

[loaded] 180 Apple tasks

[running] 88 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.InstallerDiagnostics.installerdiagd.plist (2017-03-22)

[failed] com.apple.SubmitDiagInfo.plist (2017-03-22)

[failed] com.apple.ctkd.plist (2017-03-22)

[failed] com.apple.iconservices.iconservicesagent.plist (2017-03-22)

[failed] com.apple.storeinstalld.plist (2017-03-22)

[not loaded] 42 Apple tasks

[loaded] 174 Apple tasks

[running] 97 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2017-03-28) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-03-13) [Support]

[failed] com.rim.BBAlbumArtCacher.plist (2012-12-29) [Support] - /Library/Application Support/BlackBerry/RimAlbumArtDaemon: Executable not found!

[failed] com.rim.BBLaunchAgent.plist (2012-12-29) [Support] - /Library/Application Support/BlackBerry/BBLaunchAgent.app: Executable not found!

Launch Daemons: ⓘ

[running] com.adobe.ARM.[...].plist (2017-03-05) [Support]

[loaded] com.adobe.fpsaud.plist (2017-03-24) [Support]

[loaded] com.google.keystone.daemon.plist (2017-04-17) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[running] com.motorola-mobility.mmcfgd.plist (2011-06-14) [Support] - /Library/Application Support/Motorola Mobility/MotNetConfig/mmcfgd: Executable not found!

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[failed] com.rim.BBDaemon.plist (2012-12-29) [Support] - /Library/Application Support/BlackBerry/BBDaemon: Executable not found!

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2017-03-05) [Support]

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E4F7997A-E965-4C56-AF46-F4 DB15538EDF.plist (2017-04-11)

Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-03-13) Check version

FlashPlayer-10.6: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

QuickTime Plugin: 7.7.3 (2017-04-11)

AdobePDFViewerNPAPI: 11.0.19 - SDK 10.6 (2017-03-05) [Support]

AdobePDFViewer: 11.0.19 - SDK 10.6 (2017-03-05) [Support]

Flash Player: 25.0.0.148 - SDK 10.9 (2017-04-11) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-20)

User internet Plug-ins: ⓘ

NPRoblox: 1, 2, 8, 25 - SDK 10.12 (2017-03-15) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2017-03-24) [Support]

Java (2017-03-13) [Support]

Time Machine: ⓘ

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

MAC: Disk size: 288.00 GB Disk used: 225.71 GB

Destinations:

FELIPE BACK [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 225.71 GB X 3)

Top Processes by CPU: ⓘ

7% WindowServer

1% kernel_task

1% fontd

1% hidd

0% SystemUIServer

Top Processes by Memory: ⓘ

1.95 GB firefox

647 MB kernel_task

115 MB mds_stores

82 MB WindowServer

66 MB spindump

Virtual Memory Information: ⓘ

3.06 GB Available RAM

558 MB Free RAM

4.94 GB Used RAM

2.52 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Apr 17, 2017, 11:27:51 AM /Library/Logs/DiagnosticReports/firefox_2017-04-17-112751_[redacted].cpu_resour ce.diag [Details]

/Applications/Firefox.app/Contents/MacOS/firefox

Apr 16, 2017, 12:01:59 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-16-120159_[redacted].hang

/Applications/Duplicate Photos Fixer Pro.app/Contents/MacOS/Duplicate Photos Fixer Pro

Apr 16, 2017, 12:00:41 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-16-120041_[redacted].hang

Apr 16, 2017, 10:27:37 AM Self test - passed

Apr 15, 2017, 11:07:05 PM /Library/Logs/DiagnosticReports/firefox_2017-04-15-230705_[redacted].cpu_resour ce.diag [Details]

Apr 15, 2017, 10:55:12 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-225512_[redacted].hang

Apr 15, 2017, 07:57:44 PM /Library/Logs/DiagnosticReports/Photos_2017-04-15-195744_[redacted].hang

/Applications/Photos.app/Contents/MacOS/Photos

Apr 15, 2017, 07:57:18 PM ~/Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-195718_[redacted].crash

Apr 15, 2017, 07:52:24 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-195224_[redacted].cpu_resource.diag [Details]

Apr 15, 2017, 07:30:20 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-193020_[redacted].cpu_resource.diag [Details]

Apr 15, 2017, 07:19:30 PM /Library/Logs/DiagnosticReports/Photos_2017-04-15-191930_[redacted].hang

Apr 15, 2017, 07:19:00 PM ~/Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-191900_[redacted].crash

Apr 15, 2017, 07:14:36 PM /Library/Logs/DiagnosticReports/Duplicate Photos Fixer Pro_2017-04-15-191436_[redacted].cpu_resource.diag [Details]

Reply

Old Toad

Level 10

218,194 points

Aug 30, 2017 9:06 AM in response to Rohit672

As John has already said, read what was suggested to the other users in this topic, reread your report and take the appropriate actions.

Reply

Old Toad

Level 10

218,194 points

Feb 14, 2017 10:02 AM in response to aletf1990

Read Writing an effective Apple Support Communities question and start your own topic the r replies will be specific to your issue.

Reply

Sep 6, 2017 7:22 AM in response to Old Toad

Okay here it is.

Thanks

Alan

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-06 10:16:57

Download EtreCheck from https://etrecheck.com

Runtime: 2:18

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

MacBook Air (13-inch, Early 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 519

iCloud Quota: 31.05 GB available

Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.47 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 120.12 GB (50.71 GB free)

Physical disk: disk0s2 120.47 GB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 8 days

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/Paragon Software/Snapshot

[not loaded] com.Paragon-software.ParagonSnapshot (2.1.3 - SDK 10.7) [Lookup]

/Library/Extensions

[not loaded] com.TrustedData.driver.VendorSpecificType00 (1.8.0 - SDK 10.7) [Lookup]

[not loaded] com.drobo.SCSI.ThunderBolt (1.1 - SDK 10.8) [Lookup]

[loaded] com.paragon-software.kext.VDMounter (118.2 - SDK 10.8) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 165 Apple tasks

[running] 61 Apple tasks

[killed] 49 Apple tasks

49 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 35 Apple tasks

[loaded] 168 Apple tasks

[running] 77 Apple tasks

[killed] 38 Apple tasks

38 processes killed due to insufficient RAM

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-10-26) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-08-01) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-08-01) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-07-01)

[running] com.datarobotics.ddservice64d.plist (? 732008ea a50149b5 - installed 2016-12-09) [Lookup]

[running] com.datarobotics.ddserviced.plist (? 5ae83f29 fe8d190f - installed 2016-12-09) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-06-18) [Lookup]

[loaded] com.paragon-software.snapshot.plist (Paragon Software GmbH - installed 2016-09-27) [Lookup]

[loaded] com.paragon-software.vdmounter.plist (Apple, Inc. - installed 2017-07-15)

[running] de.appgineers.Mountain.Helper.plist (Jan Linxweiler - installed 2016-09-09) [Lookup]

User Login Items: ⓘ

Mountain Application

(/Applications/Mountain.app)

Calendar Application

(/Applications/Calendar.app)

DDAssist Application

(/Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-13) [Lookup]

Flash Player: 26.0.0.151 (installed 2017-08-13) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-04-28)

AdobeAAMDetect: 3.0.0.0 (installed 2017-08-01) [Lookup]

Safari Extensions: ⓘ

[not loaded] Reload Button - John Siracusa - http://siracusafamily.org/safari/extensions/ (installed 2010-06-08)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-07-24) [Lookup]

handyPrint (installed 2012-10-18) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.12 GB Disk used: 69.42 GB

Destinations:

MBA1 [Network]

Total size: 241.25 GB

Total number of backups: 63

Oldest backup: 6/14/17, 2:14 PM

Last backup: 9/6/17, 10:02 AM

Size of backup disk: Adequate

Backup size 241.25 GB > (Disk used 69.42 GB X 3)

Top Processes by CPU: ⓘ

28% secd

11% CloudKeychainProxy

10% awdd

8% WindowServer

7% Dreamweaver

Top Processes by Memory: ⓘ

695 MB kernel_task

455 MB com.apple.WebKit.WebContent

86 MB com.apple.WebKit.WebContent

53 MB com.apple.WebKit.WebContent

48 MB callservicesd

Top Processes by Network Use: ⓘ

Input Output Process name

10 MB 5 MB mDNSResponder

1 MB 4 MB com.apple.WebKit.Networking

1 MB 445 KB netbiosd

685 KB 10 KB DDService64d

35 KB 18 KB Mail

Top Processes by Energy Use: ⓘ

13.84 coreaudiod

11.14 Dreamweaver

8.98 WindowServer

4.16 CEPHtmlEngine Helper

Virtual Memory Information: ⓘ

293 MB Available RAM

25 MB Free RAM

3.71 GB Used RAM

268 MB Cached files

2.03 GB Swap Used

Software installs: ⓘ

Adobe Flash Player: (installed 2017-08-13)

Install information may not be complete.

Reply

Old Toad

Level 10

218,194 points

Sep 6, 2017 12:14 PM in response to English Rebel

First, you don't have enough RAM to run Sierra and your apps efficiently. Unfortunately, you can't upgrade the RAM on a MBA so you're out of luck in that area.

Next, you should reboot once a day to clear out old caches and temp files which will speed up the iMac. The following is from this article from the Mac Observer: The Benefits of a 32GB Mac For Average Users

If I were to reboot my Mac every morning I have no doubt I could live with 16GB or even 8GB without experiencing most of the aforementioned symptoms

Remove all of the items from the User Login Items in the System/Users & Groups/Login Items section and run them only when you need them. That will help with the beach balling.

Make sure all of your 3rd party software is up to date.

Reply

John Galt

Level 10

160,892 points

Sep 23, 2016 9:25 PM in response to orodsix

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.

Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.

Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac - Apple Support. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: OS X El Capitan: Delete a user. Before removing it, confirm you don't need any of the files you might have created in that Account.

Let me know what you determine.

Reply

lllaass

Level 10

210,945 points

Sep 24, 2016 12:48 AM in response to orodsix

Run this and post the results here so we know more about your configuration.

http://etrecheck.com/

EtreCheck

https://discussions.apple.com/docs/DOC-6172

Reply

scott047

Level 1

4 points

Sep 25, 2016 5:33 PM in response to lllaass

This is what im getting

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-25 19:28:22

Download EtreCheck from https://etrecheck.com

Runtime 2:08

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: No problem - just checking

Hardware Information:ⓘ

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 87

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB

System Software:ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about one hour

Disk Information:ⓘ

KINGSTON SV300S37A480G disk0 : (480.1 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 478.87 GB (397.94 GB free)

Core Storage: disk0s2 479.24 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

GenesysLogic USB3.0 Hub

LaCie Porsche Desktop for Mac

Lexar LRW400

LaCie Rugged USB3-FW

GenesysLogic USB2.0 Hub

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper:ⓘ

Mac App Store and identified developers

Adware:ⓘ

~/Library/Safari/Extensions/Searchme.safariextz

One adware file found. [Remove]

Kernel Extensions:ⓘ

/Applications/MacX DVD Video Converter Pro Pack.app

[not loaded] com.digiarty.driver.goodSysAudioCapture (1.0 - SDK 10.10 - 2016-07-29) [Support]

/Library/Extensions

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.3 - SDK 10.9 - 2016-09-25) [Support]

[loaded] com.driver.LogJoystick (2.0 - SDK 10.8 - 2016-09-25) [Support]

[not loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.8 - 2016-09-25) [Support]

[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-25) [Support]

[loaded] com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-09-25) [Support]

[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-09-25) [Support]

/System/Library/Extensions

[loaded] com.nvidia.CUDA (1.1.0 - 2016-09-25) [Support]

[not loaded] com.nvidia.NVDAStartupWeb (10.13.65 - OS X 10.7 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.GeForceTeslaWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.GeForceWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDAGF100HalWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDAGK100HalWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDAGM100HalWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDANV50HalTeslaWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDAResmanTeslaWeb (10.13.65 - 2016-09-25) [Support]

[not loaded] com.nvidia.web.NVDAResmanWeb (10.13.65 - 2016-09-25) [Support]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 166 Apple tasks

[running] 99 Apple tasks

System Launch Daemons:ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

[not loaded] 41 Apple tasks

[loaded] 160 Apple tasks

[running] 102 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-24) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-08-17) [Support]

[loaded] com.google.keystone.agent.plist (2016-09-21) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-09-25)

[running] com.nvidia.nvagent.plist (2016-09-24) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-09-16) [Support]

[running] com.sophos.uiserver.plist (2016-09-15) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]

[running] com.adobe.agsservice.plist (2016-08-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[loaded] com.apple.installer.osmessagetracing.plist (2016-09-13)

[loaded] com.google.keystone.daemon.plist (2016-09-21) [Support]

[loaded] com.ipvanish.IPVanish.VPNHelper.plist (2015-11-01) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-01-23) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2016-06-09) [Support]

[running] com.nvidia.nvroothelper.plist (2016-09-24) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-09-16) [Support]

[running] com.sophos.common.servicemanager.plist (2016-09-15) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2016-01-26) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-22) [Support]

[loaded] com.bittorrent.uTorrent.plist (2016-08-21)

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-24)

[failed] com.wondershare.AnjoyTunesHelper.plist (2015-06-03) [Support]

[failed] com.wondershare.mobilegodaemon.plist (2015-06-03) [Support]

User Login Items:ⓘ

Dropbox Application (/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-22) [Support]

PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-23) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-07-02) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

User internet Plug-ins:ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

Safari Extensions:ⓘ

Searchme - Spigot, Inc. - http://www.spigot.com/ (2013-07-11) Adware! [Remove]

3rd Party Preference Panes:ⓘ

CUDA Preferences (2016-06-09) [Support]

Flash Player (2016-08-29) [Support]

Java (2016-05-28) [Support]

NVIDIA Driver Manager (2016-09-24) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 478.87 GB Disk used: 80.93 GB

Destinations:

Backup [Local]

Total size: 4.00 TB

Total number of backups: 33

Oldest backup: 8/28/16, 22:59

Last backup: 9/25/16, 14:14

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 478.87 GB X 3)

Top Processes by CPU:ⓘ

28% AddressBookManager

5% backupd

5% WindowServer

3% kernel_task

2% SophosMcsAgentD

Top Processes by Memory:ⓘ

1.24 GB kernel_task

852 MB mdworker(25)

262 MB SophosScanD

246 MB com.apple.WebKit.WebContent

229 MB mds_stores

Virtual Memory Information:ⓘ

8.11 GB Free RAM

7.89 GB Used RAM (3.53 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Sep 25, 2016, 07:14:39 PM /Library/Logs/DiagnosticReports/backupd_2016-09-25-191439_[redacted].cpu_resour ce.diag [Details]

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

Sep 25, 2016, 05:51:21 PM ~/Library/Logs/DiagnosticReports/node_2016-09-25-175121_[redacted].crash

/Applications/Utilities/Adobe Creative Cloud/*/CCXProcess.app/Contents/libs/node

Sep 25, 2016, 05:39:22 PM Self test - passed

Sep 25, 2016, 10:53:27 AM ~/Library/Logs/DiagnosticReports/node_2016-09-25-105327_[redacted].crash

Sep 25, 2016, 10:09:51 AM ~/Library/Logs/DiagnosticReports/node_2016-09-25-100951_[redacted].crash

Sep 25, 2016, 10:05:25 AM ~/Library/Logs/DiagnosticReports/node_2016-09-25-100525_[redacted].crash

Sep 25, 2016, 01:30:47 AM ~/Library/Logs/DiagnosticReports/node_2016-09-25-013047_[redacted].crash

Sep 24, 2016, 11:31:22 PM ~/Library/Logs/DiagnosticReports/node_2016-09-24-233122_[redacted].crash

Sep 24, 2016, 11:10:40 PM ~/Library/Logs/DiagnosticReports/node_2016-09-24-231040_[redacted].crash

Sep 24, 2016, 10:11:52 PM ~/Library/Logs/DiagnosticReports/node_2016-09-24-221152_[redacted].crash

Sep 24, 2016, 08:29:39 PM ~/Library/Logs/DiagnosticReports/node_2016-09-24-202939_[redacted].crash

Sep 24, 2016, 08:13:57 PM ~/Library/Logs/DiagnosticReports/node_2016-09-24-201357_[redacted].crash

Sep 24, 2016, 03:32:22 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-24-153222_[ redacted].crash

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Reply

scott047

Level 1

4 points

Sep 25, 2016 5:33 PM in response to lllaass

This is what im getting

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-25 19:28:22

Download EtreCheck from https://etrecheck.com

Runtime 2:08

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 87

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about one hour

Disk Information: ⓘ

KINGSTON SV300S37A480G disk0 : (480.1 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 478.87 GB (397.94 GB free)

Core Storage: disk0s2 479.24 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

GenesysLogic USB3.0 Hub

LaCie Porsche Desktop for Mac

Lexar LRW400

LaCie Rugged USB3-FW

GenesysLogic USB2.0 Hub

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ