iPhone 7 Microphone Cutting Out

They replaced my phone too and I'm still having the issue. I'm at about three weeks now, three chats, one call and have a pending second visit to Apple on Friday. I have the slick black iPhone 7 plus phone. I'm wondering if it's just these or if other colors have the same issue.

Wow, I haven't been here for some time.

Let me kindly update you. I will try to keep it short though, as I wrote quite some extensive updates in the past. I know. 🙂

I told you guys about all the tests, the videos and log files I had made with my senior Apple care service guy to illustrate and demonstrate the problem of the mic cutting out on my iPhone 7 as good as possible for Apple Engineering.

That was already all sent to Apple Engineering and they researched it. Many many many lines of code and much more.

Then Apple Engineering wanted my iPhone 7 as well as they wanted to have the device itself of the tests and in the videos to research it's state, the hardware and all, and as such it was exchanged by Apple for another iPhone. Actually a 7 Plus which was a nice gesture of them. But that iPhone 7 Plus has the same problem. Just by holding it still and steady, I can work quite ok with it. So that is my 'workaround'. But using it for example in the car (or other somewhat 'unsteady' & 'wobly' situations) it quite frequently has those mic cutting problems still. So not ideal still.

My iPhone 7 was - as explained above - picked up by Apple and sent over to Cupertino (Apple Headquarter, US) together again with all the information, the videos, log files and all. A nice 'problem-package' for them to work with.

Now, Apple Engineering has apparently cracked the problem. They discovered already shortly after that it was a problem that could be fixed by a software update. Though it was not so easy to just do this as one change on one level can impact another thing on another level. Complicated matters.

The good great amazing news is that we can be well assured now that iOS 11 - that will be released soon - is going to fix this problem once and for all (I am told). Fingers crossed!

iOS 11 is only available as beta at the moment, so I haven't tested it. I don't want to try out beta's. But I am willing to believe and hope for it to be the solution to this really unpleasant annoying problem.

So that's it guys. There's light at the end of the tunnel.

Let's hope iOS 11 will indeed bring this misery to an end, and bring back all the happiness and joy 😉 I want to believe that for now 😀

Take care!

Hi Nor,

Thank you for your message and question.

Apparently the issue can be fixed by software, but better think of it as an orchestration problem between hardware and software for the iPhones that are having the mic-cutting-out issue. That's why it wasn't so easy to have it just quickly fixed. Such an issue requires a lot of understanding on different levels before able to solve, and then a solution should not create new problems again on other levels within the phone's functionality. Therefore a lot of testing is then mandatory too.

Apple has absolutely no interest in producing or selling a faulty product, but the huge complexity of the device caused it to take quite some time to have this problem solved. Also because there were iPhone 7 (Plus)'s with no problems and there were others with this mic-cutting-out problem. All having the same software but some having slightly different produced parts as various companies produce comparable parts for the iPhones. Again adding to the complexity of the issue.

But I am told it is about to be fixed. That's great for us all.

A few more nights Nor and iOS 11 is expected to be launched. That will have this problem fixed for once and for all as I am told by by my senior AppleCare support contact.

Fingers crossed!

Take care Nor and thanks again for your message.

Well well well, it will be interesting to see if the problem is resolved. Mine is a RG 32gb on TM. I have the problem of people not hearing well what I am saying while using this extremely expensive piece of equipment. I like what someone else said about this issue, it should be a great phone firstly, them have cool functionality toys added to it later. I left the Samsung Note 4 for this iphone 7 plus when I could have just as easily picked the Galaxy S8. Matter of fact, if this issue is not resolved upon 11, I will be giving this phone back to TM whether they want it or not. I find it deplorable that so many of us had to suffer this out while the big apple decided on whether or not to throw us a bone. This should have been recognized and handled within a month of its occurrence.

Hi Klawrimore,

Thank you for your message. My pleasure.

It's nice when people respond positive to someone's effort of sharing and posting new info.

It took really a lot of effort to gather all the iPhone 7 info, data and log files with Apple, including user videos and such that I made with Apple. As you can read in all my posts. This was gathered and achieved over a period of several months. And it all - including my iPhone 7 - went to Apple HQ in Cupertino :). Quite intense and professional all of Apple I must say. They really want to have it understood well and have it fixed.

Perhaps good to know for all people 'shouting & complaining' here is that it's perfectly fine to post their frustrations here, but the only way to get to a solution is When they continuously stay in touch with AppleCare. Not by complaining here and/or say they will change phones to Samsung and all when Apple doesn't do 'so and so' within a certain time-frame. Honestly, noone really cares for that and it doesn't add to come to and/or find a solution with Apple. As such it's not a constructive approach, only frustrating themselves. And possibly others too while at it.

Apple is a very professional organisation that makes most advanced products, which they really want to be as perfect as humanly possible.

In this situation it added to the complexity that also many iPhone 7 (Plus) users out there had absolutely no problems, so it took a while to understand and pinpoint the problem that we are having.

By persistently staying in touch with AppleCare I made progress. That's the way forward. The genius bar is not necessarily that genius in my opinion, it's like a Quick Fit car repair shop that can answer to a lot of problems already. When it's a much deeper problem - and that became clear to all people in this thread as well - then AppleCare is the best way forward. Eventually you will be connected to a senior AppleCare guy.

At first though I had someone from AppleCare not that good, but as even Apple is basically just run by humans that can make mistakes sometime like anyone else, I kept contacting AppleCare more over again and when that guy was apparently not there anymore for whatever reason, I got this perfect guy named Alexander. This senior AppleCare guy was brilliant in getting this problem with me on the radar and up to the level of Apple Engineering in Cupertino that have been working on this problem with all the information that we created for them and even with the iPhone 7 I was using shipped over. That's great I think. That's Apple taking it all very seriously.

I kept my belief that Apple has 100% best intentions to make the best products humanly possible, so kept trying to have it clarified and well understood so a solution could be found. Why would they not try to fix it as soon as possible when they become fully aware of it? Makes no sense if not. But people should understand the complexity of this specific matter: not everybody has the same problem or even a problem at all, then what is the problem exactly when not all iPhones have it, is it a user triggered issue or 100% a device issue and/or software or hardware, where to start, how to fix it without negatively impacting other functionalities, have several solutions thoroughly tested and verified to come to the right fix, then how to integrate the fix in a future update roll out, and I am sure there's much more to it.

Guys, a little longer ... iOS 11 promisses to fix this issue.

Furthermore, while I'm certain that some people will fall for the sympathy card being played, I find it in very poor form. I seem to remember not too long ago when the head was still around issues like this being solved overnight. We lost our whip cracker. I hope this isn't a sign of things to come. Relying on customers to troubleshoot issues is just, well, sad if you ask me. Aside from this issue I really like the phone. Maybe I should have said that? And I would not go back to samsung, probably, and never said any such thing. To imply such, is again, pretty sad I think. Even while I like the camera on the samsung slightly more.

So, lets all throw the big A a bone and allow them to fix things in their own time, while receiving a paycheck and we'll continue to loose our clients and friends because we have a top piece of technology that can't do well what the first bag phone from motorola did well, and that was to make a simple phone call and be heard by the other party. We are asking to much, I apologize....

Feeling better now? Good :). Not trying to be funny but really, you should relax a bit at times ttttttaaas, it's not all that black & white. All will be well soon with iOS 11 (at least I have been assured), perhaps you can focus after the update with your amazing fervor on world peace or such ;) (that was actually me trying to be funny). Take good care my friend. Soon our mobile lives will be amazing again (yes finishing with a funny pun, I did that!).

😉

Oh, you mean conform as a sheeple. Never been good at that, sorry. Bonafide non-conformist here, usually at your benefit btw. So yea, sit back and relax while others make that possible.

Tick tock tick tock tick tock.......

✅

I was censored by apple for making a remark about a version of their software. Can you believe it? I give them $700++ for a faulty phone and talking about the problem here gets me censored. But it was perfectly ok for another member to do it. What gall and arrogance. Nice job apple, I'll be blogging and youtubing this blunder EVERYWHERE.

Hi have already posted the same problem with

My iPhone 7 same problem when replaced

I suggest that we wait and see if ios11 fixes the problem on current phone before rushing out to be the first with new model wait and see if

There are problems after couple of month then decide if worth the upgrade these phone cost a great deal of money although we all use them as a mobile pc the primary use is as a telephone so after alll the years handsets have been out they should work properly for what the were origanally designed for I will not be the first to buy an 8

Until I'm sure the basics are working just for fancy

Features

Rob

Hi ttttttaaas,

I don't believe you would be 'censored' here for that. Or for anything at all.

Do you actually ever speak to real AppleCare people about your problem. That is more efficient as those guys can 'activate' Apple Engineering to the highest levels. Shouting around is not efficient, unless that's your thing and offers you a lot of satisfaction.

Wait till the iOS11 please. AppleCare in contact with Apple Engineering, told me so. And when then not fixed with your device, please reach out to AppleCare and explain the situation in full. All the rest is a waste of time and energy and a lot of frustration tbh. Apple is happy to hear from you - directly through AppleCare guys - when your user experience is not perfect. I have the best experience with these guys. Try them. Talk to a real person that could supply you with answers to your problem in real time. It's good.

Success!

Don't you think we've all tried the approuch with out any solution,this problem is not solved by chats to real people' its Apple accepting there is a problem they will only do that if enough people complain and they feel it may impact on sales

lots hope the they out it out with iOS 11 other wise there sale's may be effected

There is a microphone on the back of your phone, at the top right next to the flash. It's a tiny pinhole. Make sure that isn't covered by a screen protector. It has to be completely open. I had a glass protector partially covering mine. Removing it, solved my problem.

Hi sevvie1,

In my direct experience with AppleCare Apple has exactly done that, accepted there's something faulty and trying to find a solution.

And still nowadays ... talking to people is the only way to get things fixed. "Apple" is nothing without it's people. There's no 'entity' or such engineering and producing these products, it's just people. Let's stop with all this conspiracy thinking. Apple has no interest in selling faulty stuff. Makes no sense. But sometimes it's less black & white as some people here like to make it appear. I believe so.

For now I like to see if the senior AppleCare guy that I have been in contact with for quite a while, is correct about iOS 11 to fix this issue. I sure hope so.

When you read all the posts in this thread, there is much said about Apple that - when thinking badly - could be censored a long while ago by Apple already, but hasn't been done. It's still not 'China' here ;)

Maybe you are a bit too jumpy and is there another reason for what you think has happened. Censoring by Apple of messages posted by Apple users in their Apple communities platform (for discussions, opinions and more) ... it really makes no sense in many ways if they would censor fairly normal posts and opinions like yours are as well, don't you agree? I just try to keep it rational. But feel free to do what you think that needs to be done from your perspective. :)