iPhone 7 Microphone Cutting Out

Hi BlueEyedBull,

Great to hear you found a solution to your problem. Please keep us updated when you remain problem free, or when not. Good to know about various problem & solution possibilities.

Though I think it's quite possible that your solution to your experienced problem may not be totally generic as people here from different continents and countries with different providers experience the same problem. But hey who knows? :)

For example I had renewed the SIM card as well by Vodafone Netherlands and did a DFU install, totally resetting all. Still the same problem. Currently, I am holding my iPhone 7 perfectly still while making phone calls. That seems the only way to have reasonable phone calls. When I 'forget' holding it still I instantly have these microphone cuts/drops again.

I am told by Apple that they are aware of the problem and are working on it. I will be updated any day soon.

I'll update this discussion after.

I'm in the US. They googled Eureka and couldn't find anything on it. Although Eureka might just be specific to my problem it wouldn't hurt to take it into an Apple store and just ask them to check the policy setting. I was ready to give up on my iPhone 7 and get another brand and Verizon was going to give me the new phone for free.

Agreed. Good to have that looked at. Who knows. At the moment noone has come up with the silver bullet after all. And your info is a new angle. That's progress. :)

By the way, can you describe the problem(s) you experienced with all your 4 iPhone 7's in more detail? Please be quite specific when you like.

I like to assure that we are not mixing up provider issues with hardware issues. Thank you BlueEyedBull.

Hi mr.aam,

Voices were cutting out and at other times garbled. It was so bad it made the phone unusable.

The reason I suggested checking "policy" is because this problem is sporadic. I find it hard to believe I ended up with four phones that were duds. Setting cellular to data only helped some, but it didn't help me. They suggested if the problem reoccurs to ask Verizon tech support to reprovision the account. He said it is basically taking you offline and than bring you back on. It helped him with a problem he was having.

Are we able to view the policy on our phones or is that something only visible to tech support?

I asked them about that and unfortunate no. You need to take it to apple.

Hi BlueEyedBull,

Thank you for your explanation. Your problem that you experienced basically sounds the same. Good to know.

I think too it's not a hardware issue but a software issue or a setting issue. Because renewal of iPhones is not solving the problem. Would be great for all if that 'policy change' could fix it.

I will share this info of yours when I speak again to my Apple contact regarding this matter as their engineering is looking into it as well. Thanks.

Please let me know if it resolves your problem mr.aam

Will do. Thanks.

Gee this issue goes on and on.

I had cause to go back to apple Genius bar again. They placed the phone on a counter and ran a microphone test which was 100%. They would not listen to my request to move the phone around as that seems to have a detrimental impact to the sound at the other end.

I found that they recommended cutting the case away from both sides of the lightening port, now done, lus did an update to 10.2

Problem still there.

This really is a big problem. As said before, great toy lousy phone!

So after freeing all microphone holes, an update on a week old phone, they now say to get another Sim.

Could I be suspicious that they are stalling us until something is done?

Apple still refuse to acknowledge anyone has a problem even though I made them read these blogs.

So what next? Not good enough Apple!

Hi Linus 2,

I got lucky when I went back to the Apple store. This guy wasn't satisfied with just giving me another phone. There are three settings which should be your carrier's name. I wish I remembered what they were, but they are right next to one another. Ask them to check and see what "policy" says. The fact this is affecting some, but not others tells me there is a setting issue. If it were the phone replacing it would have fixed the problem. I know a lot of us have wasted too much time on this issue, but give it one more try.

Thank you! I turned off the rear mic on my phone because people receiving my phone calls said that I sounded broken up, muffled, and echoed so I tried what you suggested and it solved my phone call issues but I'm still experiencing static noise when I'm recording video or audio with or without the EarPods on. This is really frustrating I spent so much money on this phone only to get a faulty product :/

I just hope that it's more of a software issue than a hardware one.

Hey Linus. I just got my temp replacement phone. Sent my mic ridden prob phone back for repair. On my 3rd call guess what. "Hello. Are you there?" Same issue as the one I sent in for repair. I'm fed up

Was your prob ever resolved? I have same prob. Temp replacement phone does same thing

Sim free Iphone 7 128 jet black

Carrier Vodafone Ireland

Same problem, bottom microphone not working, cutting voice.

One day to christmas and have to send phone for repair⚠

ℹJust a week ego i got my mac book pro from repair- same issue after a year -problem with reflective coat on screen, what happen with you Apple? 😮