iPhone 7 Microphone Cutting Out

"Hi xxxxxx (ttttttaaas),

Thanks for participating in the Apple Support Communities.

We removed your post “iPhone 7 Microphone Cutting Out because it contained information about beta software.

To comment or ask questions about beta software, go to our Apple Developer Forums page:

https://forums.developer.apple.com/welcome

Here you can share your iPhone 7 Microphone Cutting Out post, make comments, and ask questions.

For more information, see the Apple Beta Software Program page:

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We’ve included a copy of your original post below.

Thanks,

Apple Support Communities Staff"

Hi ttttttaaas,

Thanks for your post.

Today I happened to be talking to my senior AppleCare guy, and he was surprised about a possible censorship.

When I read the mail you received, it feels that an over enthusiastic moderator or bot, made a bad judgement about your previous post. When you look positively to it, it can be interpreted as an effort of being helpful, because they don't say anywhere you're not allowed to talk about it, they 'just' recommend you to share your info somewhere else - with the developers - instead of this thread.

Still removing a message is a 'helpful' bridge too far. My AppleCare guy also said that Apple has no intent to silence anyone. But perhaps someone or something made a too quick action which can be easily interpreted as censorship.

Based on the message from Apple it does not feel they wanted to censor you. At least to my belief. But I must say, removing your message is a bit over active 'service' from their end. I must agree.

19th of September we will see the roll out of the final iOS11. I still have my hopes up. Today the AppleCare guy that I am in contact with, confirmed that he had heard from various users that they had good experiences with the iOS 11 beta .9. He was sorry to hear you experienced differently. But still let's await the final version first, and then see if it's really solved yes or no.

Thank you for that and I completely understand the viewpoint. With in sharing my experience with others here it was only my intention to enhance our collective experience in all possible ways. I would like to aid in the solving of this problem in any way apple sees fit. I prefer American products whenever possible. After all, was it not apple that spearheaded most of these technologies we have and enjoy today? But in doing so, when mistakes are made, shine the light on them and fix them so we can again, move on and enjoy our experience. I wish I knew more about the details on this problem now as I've invested a considerable amount of time thinking about it. To be sure, on 09/10/2017 I have confirmed that the issue still exists under the latest version of the currently available ios. I would like to make myself available to assist in the remediation of this problem, free of charge, at any time apple or its affiliates so choose...

To summarize the problem again for those just tuning in:

Generally, an audio problem has shown itself by complaints that the person listening to a call by a person using probably any iphone 7 plus, has a garbled and/or distant voice, when holding the iphone in a normal comfortable way on the face. It does not matter whether or not the call, from the iphone is being made to another cell phone or landline. And it does not matter who initiated the call. The problem appears linked to possibly to the output quality of the iphone 7 pluses microphone only while using the handset to the face.

While I'm sure there could be variations to the above description, they all have the same thing in common, substandard microphone output when on a phone call. Here are some temporary remedies. Putting the iphone into speakerphone mode, using the wired headset or bluetooth earpiece and finally, uncomfortably pressing the phone against your face.

Feel free to add any corrections or additions.

Hi ttttttaaas, on the Apple.com website it says that iOS11 comes available on September 19th.

I need to wait till then before I can contribute again to this discussion of yes/no fix.

Where r u based? I'm in The Netherlands.

Hi ttttttaaas,

Probably that's just an automatic script, triggered by the email address. Relax ttttttaaas and reach out to AppleCare by phone as written many times now and demand a senior AppleCare specialist, specialized in iPhones.

Success!

Still, it's not the final. I will wait for that. When not solved with the final iOS11, my AppleCare guy will be the first I reach out to again. There's no other efficient way to go forward. Apple will treat every problem with their products individually with the specific user. Which makes perfect sense.

I'm already on the final ios 11. They've been sending it out already for some who press check for update. I was able to get it on my iphone 7 plus but not my ipad air 2. And for the guy who reported my email address, thanks for NOTHING, That is an extra email address I use for things like this. So thank you for slowing us down even more....

You know what else, I have high blood pressure and just had to take another nitro. THIS ISSUE is really starting to affect my health. Maybe we should just wait until I or someone else has a heart attack or something. That would look great on prime time news. " Frustrated Apple user has heart attack trying to get help for a widespread iphone 7 plus problem." News at 6!!

This isn't going well as expected. He insisted that I am on beta software which I am not. I am on the exact same release number that will be coming out on the 19th. So, he wants me to do a phone restore which I'm not going to do. I'm just going to go back to tmob and leave this phone with them.

OVER AND OUT - GOODBYE🙂

P.S. I really feel sorry for you apple people and the hoops you have to jump through to get nothing done. I will not be back ever as an apple customer.

If it has not been released to the public it is still beta software. It is possible it will have changes prior to Tuesday's release and you had to sign up for the Public Beta to even get it. Good riddance to you and good luck with whatever equipment you purchase. Hopefully it will be perfect and will never have a problem.

Good riddance? GOOD RIDDANCE!? How dare you make a remark like that to me! You're talking about something which you have zero experience in for a public beta when you have absolutely no idea or details of which you speak. Nonsense! Gobbledygook!!

Settings> About> Version> 11.0(15A372). Still think its a beta???!

Buffoon!!!!

Same problem here. Verizon replaced my 2 week old iphone7, thinking phone was bad, new 7 does same thing. I have bern working with Apple support for 2 weeks and still no idea why this is happening. Quite frustrating, my iphone 6 never had a problem.

Yes, it doesn't matter what number he build is until it is released to the public by Apple it is still a beta and the AppleCare people have no information or tools to work with it. They cannot check your iPhone remotely to do diagnostics which a Tier 2 person would want to do. This is why they asked you to roll back. And you are making a lot of assumptions.

Yes, good riddance. I really don't care what phone you buy so long as it is not Apple so you will deal with a forum somewhere else.

Well now because of you I've decided to keep my iphone 7 plus. Now I'm not going anywhere. Mark my words. The build number will not change nor will any update be done to my iphone. I don't make assumptions!! You can keep protecting apple from the inevitable but eventually this problem WILL BE fixed.

So, here I stand, directly behind you, waiting to reply to your responses. What do you have next??

Now TOXIC?! Wow, you certainly didn't let us down. Thanks for that, I guess. I already know what I have to do. That should be far more than incredibly and painfully obvious. But thanks for walking me through it again. Brilliant!

Please excuse some of us here who have $700+ phones that do not function properly. We will try to get out of your hair as soon as possible....So you can get back to whatever it is you do here.....

Utter disbelief.......