iPhone 7 Microphone Cutting Out

HI BlueEyedBull,

Thank you for your message.

I think you are mistaken. I did not claim that you are anyone is holding a phone wrong. I am too having all iPhone models since iPhone 3G and did not have this problem ever before with any of them, holding it upside down or whatever.

I carefully explained in my update that this iPhone7 has probably something faulty with it's motion sensor in combination with the software and 'whatever'.

Holding the iPhone7 steady will 'solve' the issue for now, at least for me. Give it a try when you like. When it's somewhat helpful for the time being, I am happy to hear.

But ofcourse it does not really solve the technical fault (the root problem) of it. That is still being researched as described for a permanent solution.

So noone is informing you that you are holding your phone wrong. That would be ridiculous if so. Hope that's totally clear now.

Best regards. 🙂

I am on my second replacement, still having the same issues as everyone else. Just earlier whilst on the phone to Apple the agent had to keep asking me to repeat myself but would not acknowledge he was having difficulties hearing me.

This is really frustrating, how on earth can Apple not sort this out??

Hi Flint62,

I'm on my fourth phone and still the problem persists. The problem is it doesn't affect everyone. You can't narrow it down to one carrier as it affects many carriers. You can't narrow it down to region because it is happening everywhere. Is it a hardware problem? Then wouldn't getting a new phone solve it. If it is a software problem wouldn't it affect everyone? iPhone 8 isn't scheduled until 4th quarter of 2018. That's a long time to deal with a malfunctioning phone.

I too am on my 4th replacement phone and problem still exists. Apple deleted my post last week that discussed this issue. Why they deleted it, I haven't a clue as it didn't contain any curse words or anything but maybe they just don't want me posting about this issue anymore so we will see if they delete this one...

No one will admit there's a problem. The closest "admission" I got was from the Apple support last week who said, " you know, my new phone has been doing the same thing and your the second call today I've gotten so I'm going to transfer you to my "senior advisor" (not sure how senior they are as I've talked to numerous senior advisors and they're all useless) because now I'm curious as to what's going on."

Good luck! I keep telling Apple that I don't care how many times I have to ask for a replacement because I'll keep requesting one until I get a phone that works.

I'm also curious as to what a replacement is...?! Is it a refurbished phone? If so, Demi she's the value that I originally paid for which no apple rep could or shall I say WOULD give me a clear answer on that. That really upset me and may be why they deleted my post last week because I tried to get the legal terms and definitions from them and not one person out of four I spoke to, could provide me with that information/documentation.

I talked to Kody today. Someone dropped the ball and didn't do followup questions with me, which Kody did. We did a few test and he said he would get back with me with the results tomorrow. I told him others have the same problem, but he said they take each case individually. If you are talking to someone with an iPhone use FaceTime audio. The quality of the call was unbelievable. If he finds the problem/solution I will definitely post it.

Mine does the same thing. I did the same as you have done with the restore, etc. Finally after all that, Apple replaced the phone. Just talked to my friend on the new phone and it cut out again. Either Apple has a big problem or it is my service from ATT. But I never had any trouble with my iPhone 6 and my husband has no trouble with his phone cutting out!

I have the EXACT same thing happening with my iPhone and att. I need to get mine replaced, but don't feel like driving 2 hours to get a replacement for my brand new iPhone which likely won't fix the problem. I use my phone for work and have had an iPhone since the iPhone 3. Maybe I need to look at Samsung...

Same here in the Netherlands. Day before yesterday I got my third iPhone 7, but people I call keep complaining about fading call volume and/or garbled or muffled sound.

Fed up with talking to Apple and Vodafone support staff, I finally decided to hand in the towel and got myself an iPhone 6S, which turns out to have none of the problems the iPhone 7 seems to suffer from. I guess I'll just keep the 7 as a spare...

My hunch is this is related to LTE Voice. The iPhone 7 is the first iPhone to come with LTE voice turned on by default. It was off on the 6 & 6s. But for those readers here that are on Verizon and experiencing it, go into Settings > Cellular > Cellular Data Options and select Data Only to see if this helps.

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I took mine in and they said nothings wrong Ive owned a 4 5 5s 6 6s and now the 7plus 256. They did all the test and tried to tell me its because it was plus? I was thinking OK? Left seems like its only getting worse. Now unsure what to do. I have a 1k phone and apple care and its worthless?

yep, I have. Im at a total loss and to see still no answer and all I see is simular questions and problems like mine...I just dont know. The worst part is 2 of my sons have a 7 plus but not 256 and they have no problems at all. Thanks for trying

Call Apple so you have it on record you are having a problem. I had tech call me and we did a reset. I had done one in the past, but it didn't fix the problem. This reset was difference from the past one and, for now, it has solved my problem. As you can see from the comments a lot of us have been dealing with Apple for months trying to get this issue resolved.

Ugh!!! I am having the SAME issues!! I have never been an iphone user and everyone always swore by it, so, on Dec 14th I got the iphone 7+.. Within 2 weeks I started having the issues!! Now 2 months later im on my 3rd Iphone 7 plus!!! Now apple and sprint are refusing to do anything! I tried to go down to the 6plus and they told me i would have to pay a minimum of $550 to pay off the phone to get the 6!! I was like no way am I paying that much money after JUST getting the phone!! Today they had me drive over an hour away under the impression my phone would be swapped for the 6 for free. Got to the store, the store refused and said who ever i talked to on the phone needed to do it. Well, the tech on the phone said they can not swapped out phones over the phone, especially not allowed to send iphones over the phone. I said, well, i have had 2 replacements all done over the phone. Said i just got lucky and got someone who didnt know the policy.. Wow, some support, huh! So now im stuck here with a worthless expensive phone because i cant call anyone!! We have done all the resets, network resets etc etc etc, nothing fixes the issue! I should of never swapped from Android.

I feel your pain MargieJC. I thought I had my iPhone 7 problem fixed about a week or so ago, but it is acting up again. I was talking to the neighbor across the street and it was garbled so badly I had to just hang up and go over and talk with him. At this point I'm not sure they will ever find what the problem is.